Very good service
Very good service! Ive asked the service where i can buy some small spare part of old tower and got it for free
November 13, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
Average
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was never delivered
The order was never delivered. The ability to track the item was not allowed. The ability to submit a query about where the item was in transit was not allowed. They are hiding all status and updates and they will not allow a refund. They effectively have stolen my $and from now on I will never buy another item from them.
August 12, 2025
Unprompted review
Absolutely zero help from phanateks
Absolutely zero help from the phanateks support towards the customer. I've wrote many messages about my faulty product, but I still didn't get any response. They offer low quality products that you'll throw out in a couple of days. The experience was horrible. Not recommended.
July 15, 2025
Unprompted review
I would give this company zero stars if…
I would give this company zero stars if I could,as I have been waiting scince Feb to get a replacement top panel for my nv9, when I did manage to get in contact they became very snooty with me and now it seems they are ignoring me, I've been on reddit and I'm not the only one with this problem.
Re: SP-250224 | Re: [PhanteksUSA] Re: Faulty paint on top panel on nv9
February 17, 2025
Unprompted review
Terrible Customer Service
Decent product, terrible customer service. They shipped out NV7 cases with faulty controllers. I purchased a new case off marketplace from someone who decided to go with a different case. Phanteks would rather profit off their faulty controller than replace the one in mine. Ridiculous that a company can be upfront enough to admit they put faulty rgb controllers in some cases, but not support their customers enough to replace them.
December 11, 2024
Unprompted review
Ignored by customer support
Bought a psu from them last year. Needed some extra cables for it and tried to contact them several times for advice on sourcing. No response.
5 emails, not a single reply. Real shame as I like the psu but had no choice but to get rid of it.
January 11, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.