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Pharmacy Express Reviews 

646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 485 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and quick responses to inquiries. Many people appreciate the personalized approach, feeling valued and well-cared for, noting thorough medical checks and advice. Reviewers frequently mention the quick and reliable delivery service, with orders arriving promptly and securely packaged. The ordering process is straightforward, supported by clear communication and follow-ups to ensure safe delivery.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, speedy,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Staff

Users describe positive interactions with staff, highlighting their responsiveness, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the personalized and caring... See more

Order

Customers had positive experiences with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely pharmacy. Been coming here for my weight loss jabs and not only do they support to a lower bmi but you actually feel like your being treated like a human, but a human. It’s a very person... See more

Company replied

Rated 5 out of 5 stars

Ive been a patient for eight months. The team at Pharmacy Express works in tandem to seamlessly provide guidance through your journey, be it weight loss or other treatments that they provide. The... See more

Company replied

Rated 5 out of 5 stars

Really good pharmacy from what I have experienced. I don’t live anywhere near the pharmacy but I do use them for the meds I need. I work full time and can only get my meds delivered on a Saturday and... See more

Rated 5 out of 5 stars

Fantastic service everytime… been with other providers for my Mounjaro and Pharmacy Express are by far superior in customer service and price. The WhatsApp facility is amazing they reply within a coup... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Women's Health Clinic
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About Pharmacy Express

Written by the company

Pharmacy Express

Express and affordable health services for all.

Pharmacy Express is a GPhC-regulated online pharmacy providing safe, accessible and reliable healthcare services across the UK. We offer both private and NHS pharmacy services, with dispensing and delivery available throughout the UK.

Our services include NHS prescription delivery, repeat prescriptions, Pharmacy First services, seasonal vaccinations, travel vaccinations and weight management support. Patients can access care through both virtual and in-person consultations, making it easier to choose the option that suits them best.

Every service is delivered with patient safety, clinical care and convenience in mind. Our pharmacy team is committed to providing clear guidance, professional support and a smooth experience from consultation through to delivery.

At Pharmacy Express, we aim to make healthcare simple, affordable and dependable, helping patients access the treatment and support they need with confidence.

Our promise to you

Written by the company

Safe, Secure and Pharmacist-led
At Pharmacy Express, we are committed to providing a safe, reliable and supportive healthcare service. Every order is reviewed by our qualified pharmacy team, with fast delivery and patient-focused care at every stage. Your health and wellbeing are always our priority

Same-day dispatch may be available

Free delivery on eligible orders

Next-day UK delivery is available once your order has been safely reviewed and approved by our clinicians

Contact info

Simple Access to Trusted Care

Trusted treatment, clear guidance and safe pharmacist-led care.

4.9

Excellent

TrustScore 5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(646)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised

Have used online for a few months. Next day delivery is reliable. They seem well organised

May 15, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind review and for choosing Pharmacy Express over the past few months. We’re delighted to hear that you’ve found our next-day delivery reliable and our service well organised. Your feedback means a lot to the team, and we look forward to continuing to support you with your health needs.

Rated 5 out of 5 stars

Fantastic, Efficient to Set Up, One less job going out the pharmacy to collect!

Easy to up Pharmacy Express as my NHS distant pharmacy. All very straightforward and my meds were rushed to my door! Perfect! Living out in a remote village, collecting my medications from a brick pharmacy a couple of villages over was rather a necessary inconvenience. Now straight to my door with ZERO faffing! I HIGHLY recommend Pharmacy Express!
(P.s I appreciated the WhatsApp message they sent me asking me to confirm that the medication
S had arrived too!

May 14, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind review and recommendation.

We are pleased to hear that you found the process of setting up Pharmacy Express as your NHS distance pharmacy straightforward and efficient, and that your medication was delivered promptly. It is especially rewarding to know that our service has helped make accessing your medication more convenient while living in a remote village.

We also appreciate your feedback regarding our WhatsApp follow up message. Ensuring our patients receive their medication safely and feel supported throughout the process is very important to us.

Thank you again for choosing Pharmacy Express. We look forward to supporting you in the future.

Rated 5 out of 5 stars

Happy customer

Great, efficient service. Easy to order and they check you’ve received your delivery. Highly recommend

May 6, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind review and recommendation.

We are delighted to hear that you found our service efficient and the ordering process simple and straightforward. We are also pleased that you appreciated our delivery follow up process, as ensuring our patients receive their medication safely and reliably is very important to us.

Thank you for choosing Pharmacy Express. We look forward to continuing to support you.

Rated 5 out of 5 stars

Good service

I have been using Pharmacy Express for six months now. Throughout this time, Wasim has been very helpful. There have been a couple of issues with Royal Mail, annoying to Wasim as much as to me, but fortunately any delays have been short.

The website was updated late last year, but is still a bit clunky and could do with some further refinement. It is helpful to have a WhatsApp channel; I have successfully used this to request specific delivery dates, which have been honoured.

I shopped around after the Mounjaro price hike last year, and a key reason for choosing Pharmacy Express was that they actually answer their phone. Quite a few providers push you through to voicemail and then don’t call back.

Thanks, Wasim and team.

May 13, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your thoughtful review and for choosing Pharmacy Express over the past six months. We’re delighted to hear that Wasim has been so helpful and responsive throughout your experience.

We appreciate your understanding regarding any Royal Mail issues, and we’re glad they were resolved quickly. Your feedback on the website is also very valuable. We know there’s still room for improvement, and further refinements are already being considered to make the experience smoother and more user-friendly.

It’s great to hear that the WhatsApp service and delivery date requests have worked well for you. We understand how important reliable communication is, especially when managing ongoing treatment, so we’re pleased that our team’s accessibility has stood out to you.

We truly appreciate your loyalty and look forward to continuing to support you on your health journey.

Rated 5 out of 5 stars

Brilliant company to order from

Really swift in replying, very helpful and p&p next day delivery

May 12, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you so much for the feedback! We’re delighted to hear you found our service swift, helpful, and reliable. It’s great to know we met your expectations. We really appreciate the review and look forward to supporting you in the future.

Rated 5 out of 5 stars

Excellent process so far.

Excellent process so far.

May 5, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback and for trusting us with your treatment. We truly appreciate your kind words and continued support. The team hopes to continue to provide superior service through the excellent processes in place.

Rated 5 out of 5 stars

Hazel free

Hazel free, and fastest delivery.

May 8, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind feedback. We are pleased to hear that you have had a positive, hassle free experience with our service and fast delivery. Thank you for your continued trust and support. The team is always on hand to help should you have any questions.

Rated 5 out of 5 stars

Just reordered

Just reordered. Processing and delivery excellent as usual. I know I can rely on pharmacy express every time. Thankyou again. Denise

May 7, 2026
Unprompted review
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Reply from Pharmacy Express

Thank you for your continued trust and for reordering with us again. We're really pleased to hear everything was processed and delivered smoothly as usual, and that you can rely on Pharmacy Express each time. We truly appreciate your support.

Rated 5 out of 5 stars

Delivered within 36 hours of my…

Delivered within 36 hours of my appointment. No issues at all

May 1, 2026
Unprompted review
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Reply from Pharmacy Express

We're really pleased to hear your order was delivered on time and that everything went smoothly. We truly appreciate your support. Thank you for your feedback!

Rated 5 out of 5 stars

Reliable weight loss medication

I have used this company for about 7 months for Mounjaro prescription. They are easy to contact and completely genuine. The website is straightforward and repeat prescription requirements are much easier. The items come tracked by Royal Mail and it’s a 24 hour delivery service from after the date the prescription is approved by a medical professional. Their prices are fairly competitive and I would recommend them.

April 22, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for taking the time to share your experience. We're really pleased to hear you've found the service reliable over the past 7 months and that the process for repeat prescriptions has been straightforward for you. It's also great to know you find the website easy to use, communication clear, and delivery service efficient and tracked via Royal Mail. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Pharmacy Express are the best for ADHD

To have ADHD in itself is challenging.It’s imperative that medication is issued and collected on the prescription date.In the past chemists have let me down.Despite them knowing that the prescription will definitely be issued.Many will only order in after the prescription has been received.The problem here.is that this often results in the person with ADHD going without medication for a day or two.As any person with ADHD will tell you.The medication is life changing.So any gap in taking the medication can have a serious impact on one’s mental health.However,Zayn at Pharmacy Express never lets me down.He always ensures I get my medication on the appropriate date as he always takes the appropriate steps.He calls me with updates and always puts my mind at ease.Zayn is always polite,professional and extremely efficient.Thank god for pharmacy express.Zayn is always the hero as he always delivers first class service.Top man.If you have ADHD.I would always recommend pharmacy express.Many thanks Zayn.David Skinner.

April 17, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for taking the time to share your experience and for your very kind words about Zayn and the team. We're truly pleased to hear that you consistently receive your medication on time and that our communication helps give you peace of mind. We understand how important timely access to prescriptions is, and we’re committed to providing a reliable, supportive service. Your feedback means a great deal, and we’ll make sure your appreciation is passed on to Zayn.

Rated 5 out of 5 stars

They are so speedy with their order…

They are so speedy with their order fulfillment and delivery. I always receive my order within 48hours of placing my order. Very responsive and helpful customer service.

April 24, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

We're really pleased to hear that your orders are fulfilled and delivered so quickly, often within 48 hours. It's also great to know you find our customer service responsive and helpful. We truly appreciate your feedback and support.

Rated 5 out of 5 stars

Highly recommend

Have been using Pharmacy Express for a number of months and they are so easy to deal with. The online ordering portal is easy to use, they always communicate when the package has been shipped and follow up to ensure it’s arrived too. Would highly recommend them for hassle free support

April 16, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your detailed feedback! We're delighted to hear you've found Pharmacy Express easy to deal with over the past few months. It's great to know the online ordering portal works well for you and that our communication and follow-up updates have been helpful. We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Happy to recommend

I have used pharmacy express three times and found them to be simple, fast and reliable.

April 22, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear you have found Pharmacy Express simple, fast, and reliable for multiple orders. We truly appreciate your continued support.

Rated 5 out of 5 stars

As always excellent service provided by…

As always excellent service provided by Pharmacy Express, I wouldn't go anywhere else for my prescriptions!!!

April 21, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your continued support and kind words! We're delighted to hear you consistently receive excellent service from Pharmacy Express, and we truly appreciate your loyalty and recommendation.

Rated 5 out of 5 stars

Great service

Always receive amazing service and feel that you are looked after
Always follow up to see if everything is ok
Would recommend

April 16, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your kind feedback! We're so pleased to hear you always receive amazing service and feel well looked after. It's great to know our follow-up communication is appreciated and that you would recommend us. We really value your support.

Rated 5 out of 5 stars

Very happy

Very efficient and quick delivery

April 11, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're really pleased to hear your order arrived quickly and that you were happy with the efficiency of our delivery service. We truly appreciate your support.

Rated 5 out of 5 stars

Promptly despatched

Promptly despatched, well packaged, excellent service

April 14, 2026
Unprompted review
Pharmacy Express logo

Reply from Pharmacy Express

Thank you for your feedback! We're pleased to hear your order was promptly despatched, well packaged, and that you received excellent service. We really appreciate your support.

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