This is terrible
I ordered and payed 55 euro for painkillers. After the confirmation email there was no sound. I started a chat (no phone available). After 11 minutes the were online. The told me there are problems with GLS and that is not their problem. Here is the chat. Agent avatar
Giovanni
We reply immediately
Good afternoon I ordered and payed 5 boxes of Enanthyum. Reference YYLQAKEQW. After the confirmation mail I did not get any mail for shipment os anything. Whats happening?
My message was sent 11 minutes ago. What does "We reply immediately" mean?
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Giovanni joined the chat 16:41
hi
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There's a problem at the Italian hub for international shipments, and there are delays.
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How many days?
we don't know
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I already payed 7 days ago.
The status is "Shipped".
It was delivered to the courier on September 12th
The GLS courier is having problems, there are significant delays in shipments, unfortunately it is not our fault.
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It is your fault. You chose GLS.
Problems with sub companies are your responsibility.
which means, he's a courier like any other!
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Than please give me my money back.
It can happen to any courier!!! DHL had problems with the plane a while ago!!!
I can't give you your money back, the package is on its way
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try to understand the situation, instead of talking nonsense!
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If you do not think that getting your product to the customer is your responsibility I doing business with the wrong company.
what a deal! what are you talking about!
Unfortunately, difficult situations arise in all sectors.
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I payed for the product to you.
What is your advise to me
Are you not even going to contact GLS?
Ask when they will deliver my product?
Reply from pharmasantelena.it
Good morning, you posted the chat with a delivery bot, not with us. We shipped the goods on time. We're sorry you had any issues, but they weren't our fault.
