Phatlash Reviews 12

Reply from Phatlash

Mar 24, 2026

Thank you so much for your amazing feedback 🖤

We’re beyond happy to hear you’re loving the products and the results they give! “Obsessed” is exactly what we love to hear.

Your support means everything to us, and we can’t wait to keep bringing you products you love.

– Team Phatlash

Reply from Phatlash

Mar 24, 2026

Thank you so much for your lovely feedback.

We’re really sorry again for the issue with your parcel, but we’re so glad our team could step in quickly and get everything resolved for you. Providing fast and reliable support is something we always aim for, so it means a lot to hear this.

We’ll be sure to pass your kind words on to the team! Thank you for your patience and for choosing Phatlash—we truly appreciate your support

– Team Phatlash

Reply from Phatlash

Mar 24, 2026

Thank you so much for your continued support—it truly means the world to us 🖤

We’re so happy to hear you love our lash supplies and that our lash glue is delivering amazing retention for your clients! That’s exactly what we strive for, so hearing this kind of feedback is incredibly rewarding.

We appreciate you choosing Phatlash time and time again, and we look forward to continuing to support your lash journey

– Team Phatlash

Reply from Phatlash

Mar 24, 2026

Thank you for taking the time to share your feedback, and we’re really sorry to hear that the course didn’t meet your expectations.

We sincerely apologise for any confusion regarding the course content and how it was presented. We understand how important it is for training to be detailed, clear, and fully educational—especially when it comes to understanding contraindications, application techniques, and safe practice.

Your points around the level of detail, particularly in the application guidance and explanations behind contraindications, are completely valid. We truly value feedback like this, as it helps us improve. Please be assured that we will be reviewing this course content and revisiting how it’s structured and described, so we can make meaningful updates and improvements moving forward.

We’d also love the opportunity to support you further. If you’re open to it, please reach out to us directly so we can discuss this with you and see how we can assist.

Thank you again for your honest feedback—it really does help us grow and improve.

– Team Phatlash

Reply from Phatlash

Mar 24, 2026

Hi Rowan,

Thank you for your feedback and sorry for the delay in getting back— we’re really sorry to hear about your experience and understand your frustration.

We’d like to clarify that as per our official policies outlined on our website (https://www.phatlashcourses.co.uk/returns-and-exchanges
), there is an administration fee of £10 for reissuing certificates. This fee covers the time and processing required to locate, verify, and resend certification documents.

We apologise for any confusion caused, particularly regarding the difference in communication you received. This is not the level of consistency we aim to provide, and we will be reviewing this internally to ensure all team members follow the same process moving forward.

Regarding the certificate being resent without the fee during the phone call, this appears to have been an exception rather than standard procedure, and we sincerely apologise for the mixed messaging this has caused.

We truly value your support, especially as a returning customer who has used and recommended our products. Your feedback is important to us, and we will use it to improve both our communication and customer experience.

If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly — we’re here to help.

Kind regards,
Phatlash Team

Reply from Phatlash

Mar 24, 2026

Thank you so much for your kind words and for choosing Phatlash, especially during our Black Friday sale 🖤

We’re really sorry to hear there was an issue with your delivery, but we’re so glad our customer service team could step in quickly and get everything sorted for you. Providing prompt support and a smooth experience is always our top priority.

Your feedback truly means a lot to us, and we appreciate your patience and support. We hope you love your products, and we look forward to serving you again soon!

– Team Phatlash

Reply from Phatlash

Nov 5, 2024

We are truly sorry to hear about your frustration with this experience and appreciate you bringing it to our attention. We understand how important receiving your certificate is, especially after completing the course. Please know that your satisfaction is our priority, and we apologize for the delays you’ve encountered.

We want to clarify that we have sent your certificate on multiple occasions to the email address on file, but it’s possible that our emails may have been filtered to your spam or junk folder by mistake. We’ll follow up immediately by resending your certificate again, and we’ll be more than happy to send it to an alternative email address if that’s preferred.

Please let us know how we can best assist in resolving this quickly for you. We value your feedback, and your experience helps us improve our service. Thank you again for your patience and understanding.