PHENIX Investigations Reviews 

165
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

They were very unclear about what services they could provide and were not clear that the amount they were quoting was a retainer only and they never told me the hourly rate until I asked for clarific... See more

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Rated 5 out of 5 stars

I am so pleased with the detective Katie on my case. She investigated everything thing possible and was truly excellent..She was able to find my ex boyfriend’s location and used various social media a... See more

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Rated 5 out of 5 stars

I can't say enough good thigs about Phenix Investigations. From start to finish, their team was responsive, clear, and always kept my best interests in mind. They worked diligently to uncover the deta... See more

Rated 5 out of 5 stars

Thank you for the assurance of truth and clarity as I enter into one of the messiest times of my life. Priceless! Anj conducted the report in a way that showed she cared for me. During this time of... See more

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Company details

  1. Business to Business Service

Written by the company

A Top-Rated Private Investigator Firm


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3.2

Average

TrustScore 3 out of 5

165 reviews

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3.2

All reviews

(165)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work!

Katie is always able to help me find missing heirs for court proceedings. She works very quickly and gives a very detailed report, even when people are outside of the state or country.

August 12, 2022
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Reply from PHENIX Investigations

Thank you for the feedback!

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Rated 5 out of 5 stars

Very professional

Very professional, and on point with every fact.

August 3, 2022
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Reply from PHENIX Investigations

Thank you! We do our best for every client, every day.

Rated 4 out of 5 stars

I felt the investigation was thorough

I felt the investigation was thorough, but I felt I have a complicated case, they may require more investigation. The investigators did a great job of looking at the big picture of the scam. I was conned out of money by an experienced con artist. Phenix did look into financial records of the con artist and had pictures of her residence, and tracked her activities. I would recommend this company. I thought the prices were fair. Obviously. nobody wants to have to use an investigation service. but if you do, I would trust this company for your service.

July 23, 2022
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Rated 5 out of 5 stars

Joseph

Joseph is the man! Without him I never would have the information I have today!
5 stars!!!

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Phenix for several years…

I have used Phenix for several years and they have always been great. I am a firm believer that everyone makes mistakes, but what really counts is how you deal with them. Phenix did not make a mistake but there was a miscommunication. And Joel stepped up and provided stellar service. I am beyond happy with every interaction I have had with Phenix. Use them, you won't be sorry.

June 29, 2022
Rated 5 out of 5 stars

Responsive, professional, and quick results!

My law firm hired Phenix to run asset searches on certain individuals and entities involved in one of our high-stakes lawsuits. Our investigator, Katie Duckett, was great! She consistently kept us updated throughout the whole process and was very responsive anytime we reached out. Although our project involved multiple parties and was rather complex, we received the reports very quickly. I would highly recommend Phenix for any of your investigation needs.

June 12, 2022
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Reply from PHENIX Investigations

We appreciate your business!

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Rated 5 out of 5 stars

Katie Duckett did an excellent job as…

Katie Duckett did an excellent job as usual - diligent, timely and insightful - taking the time to explain how to connect all of the dots to understand the nuances of what she found. Highly recommended.

Doug Lanzo, GC of Breakout Capital

June 6, 2022
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Reply from PHENIX Investigations

Thank you! It's great working with repeat clients like you.

Rated 5 out of 5 stars

Repeat Customer (Speaks for Itself)

The highest complement I can give any vendor is to be a repeat user. I have used Phenix Investigations several times now, and have been satisfied every time. Phenix is my "go to" asset search vendor. Keep up the good work!

May 31, 2022
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Reply from PHENIX Investigations

Thank you!

Rated 5 out of 5 stars

Very fast

Very fast, courteous and efficent.

May 25, 2022
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Reply from PHENIX Investigations

Thank you! Looking forward to working with you, again.

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Rated 5 out of 5 stars

Dissatisfied

My review is not satisfactory. I asked to reach Therisa Breslin. I got names of relatives that I could not reach. I did
not get the name of the facility where she is living, the address or phone #. Her phone number may be blocked and I got no help from your agent. The goal of this investigation was to get me in verbal contact with Therisa Breslin and it was not met,,!!!! I am totally dissatisfied with your services

May 5, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Always answered any questions or concerns our office may of had. Had received follow up phone calls during the process of the investigation with status updates. Once the investigation was completed received a detailed phone call with what was found. We will use PHENIX investigations in the future.

May 4, 2022
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Reply from PHENIX Investigations

Thank you. We look forward to working again with you, too.

Rated 5 out of 5 stars

Joel was great

Joel was great, excellent communication. Thank you.

April 28, 2022
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Reply from PHENIX Investigations

Thank you for the feedback

Rated 4 out of 5 stars

The report found some important…

The report found some important information that was needed for our lawsuit that we were unable to find with our own research,

April 23, 2022
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Reply from PHENIX Investigations

We strive for successful outcomes like this, every time. Thank you!

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Rated 5 out of 5 stars

Very satisfied

Very satisfied with the job Joel did for me. Would use again for background check if needed.

April 17, 2022
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Reply from PHENIX Investigations

Thank you!

Rated 1 out of 5 stars

Horrible service & bad results

You’d be better of doing Google searches yourself. They provided me a financial back ground check for $3000 on an individual and literally none of the accounts they identified existed. In addition, the banking accounts that I know existed for this individual did NOT show up in their analysis. Last, they never provided any back up details on the accounts they claim to have identified, nor did They follow up on my questions or complaints. Don’t waste your time.

April 17, 2022
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Reply from PHENIX Investigations

Even after 25 years, we continually strive to do our best in every investigation. We have tried to follow up with the reviewer multiple times since this review was posted. Unfortunately, none of our calls, emails, or texts have been returned.

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