EDIT #2: I finally got refunded. Eventually the issue is solved. EDIT: still nothing from FenQ despite their public reply to my post!!! I guess it’s just to show to others... See more
Company replied
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See what reviewers are saying
I paid £130 for 3 bottles, 10 days since payment. Items not received and Royal Mail tracking status hasn’t changed since 2nd Feb 2024. Emailed Phenq customer services with a week worth of photographic... See more
Company replied
This so called “business” ITS A SCAM. DO NOT BUY THESE PILLS, the won’t work as they have “maltodextrin” in their ingredients, these won’t do crap for you! IM REPORTING THEIR WEBSITE TO THE BETTER BUS... See more
Company replied
I started Phenq last February 2023, and have lost/kept off about 50lbs! No side effects, curbs cravings for sugar, keeps me on track, and encourages me to make healthier choices. Incorporating the 2 p... See more
Company replied
Company details
About PhenQ
Written by the company
About Crazybulk
PHENQ - FIVE POWERFUL WEIGHT LOSS PILLS IN ONE.
Most weight loss pills target only one element of your weight loss. To get the body you deserve you need a solution that works from all angles. You need PhenQ. PhenQ may not have been on the market as long as other products, but in just a few short years we’ve helped over 190 thousand customers just like you achieve the body they’ve always wanted.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@phenq.com. or through Whatsapp on +4915175520956
Contact info
12 Payne Street, G4 0LF, Glasgow, United Kingdom
- +1 (646) 6473150
- support@phenq.com
- phenq.com
2.2
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Trust in the product
Nothing else worked for me but sinc taking phenq and phenq pm, I am seeing the scales and my measurements going down. I couldn't be anymore happy. I was very cautious to begin with as I've wasted a tonne of money in the past. It took about 1-2 weeks to start working so don't give up hope if the scales don't budge straight away. I have soooo much more energy and my moods have greatly improved too
April 24, 2024
Unprompted review
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them!
Please know that we also have gone ahead and sent a request for your order details. Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
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PhenQ has two especially noteworthy…
PhenQ has two especially noteworthy features. First, their product, PhenQ, truly appears to function as promoted and expected. Second, it's overall commitment to customer service is demonstrated in a number of ways. First, if there are any customer service issues the company examines them and acts on them quickly. Next, the customer continuously works to support their customers' health objectives with various programs, materials and videos. This company demonstrates that it knows how to build relationships and it does so in many different ways.
April 22, 2024
Unprompted review
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
So easy to order.
So easy to order.
First month I did not notice no weight loss.
In the second month it started to come off .
Then I was short of money an went to a different
brand it was no good for me.
So aim going back to PhenQ.
April 21, 2024
Reply from PhenQ
Hi Alan, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
horrible customer service
I have been trying to reach them for 3 days but not to get answers … they promise they deliver in 2-5 business days maximum and it has been 2 weeks and I am yet to receive anything …
April 20, 2024
Unprompted review
Reply from PhenQ
Dear customer,
I want to extend my sincerest apologies for the inconvenience you've experienced with your recent order and our customer service. Your feedback is incredibly important to us, and I assure you that we take it very seriously.
Upon reviewing your case, I can see that you've already been in contact with one of our agents via email regarding the delivery timeframe. I regret to inform you that there was a stock issue at our German warehouse, which resulted in a delay in fulfilling your order. In an effort to expedite the process, we made the decision to ship your order from our UK warehouse instead. While this alternative shipping method typically takes 5-10 working days, I understand that the extended wait time was not ideal, and I sincerely apologize for any inconvenience it caused.
I'm pleased to inform you that according to our tracking records, your order was successfully delivered on April 22, 2024. However, I completely understand the frustration caused by the delay, and I want to assure you that we're taking steps to prevent similar issues in the future. Your satisfaction is of utmost importance to us, and we are committed to providing you with the exceptional service you deserve.
I truly appreciate your patience and understanding throughout this process. Please accept my heartfelt apologies for any inconvenience or frustration this situation may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our 24/7 customer service team via email or live chat. We're here to help anytime, and we hope to have the opportunity to serve you better in the future.
The price increased so much.Extremely disappointed with how increase much…
Extremely disappointed with how much the price went up. I can’t afford this product anymore because if the increase.
April 14, 2024
Reply from PhenQ
Hi Margaret, we appreciate the 5 star review. I'm sorry to hear that you are disappointed regarding the price increase of our PhenQ. Rest assured that the price increase is very reasonable as ingredients prices are also increasing and we are aligned with what the current market is offering. We understand that affordability is important to our customers, and we do our best to balance that with maintaining the quality and effectiveness of our product. Your feedback is invaluable to us, and we appreciate your understanding as we navigate these changes.
Additionally, I'd like to remind you that all our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! We strive to provide value to our customers whenever possible, and we hope these discounts help make our products more accessible to you. If you have any further questions or concerns, please feel free to reach out.
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Product bundle discounts
Product bundles available at discounted prices are a big win in considering what to purchase.
I don’t care for the pop up windows for additional purchases.
April 12, 2024
Reply from PhenQ
Hi Beth, we appreciate the 4 star review. It means the world to us to see happy customers! We will be looking forward to hearing back from you in the future regarding your progress, and hopefully receive a 5 star review from you! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Terrible Customer Service
I started a workout routine with diet that included your products. I was sent a customer priority email. I made my order on March 28th. It was confirmed the same day. I was notified on March 30th it had shipped. Checked for it daily. April 10th rolls around. No updates. So I made a chat with your customer service asking where my package was. I was then notified there was a delay on my package which no one had notified me, and that I should get it on April 22nd. 25 Days later.. Very late, very upsetting ruined my diet plans. At this point I want a refund. The very rude rep did not seem to understand the value of communication with the customer and why I am upset and want a refund. It's bad business. She refused to give me a refund. I asked to be transferred to someone that might understand, she too said no refund. Wait another 15 days and if you don't get your package by then we will talk about a replacement or possibly a refund. I work in corporate for a large business. If our business was being ran like that we would not be as successful as we are today. Thus is not how you get and keep loyal customers. I will not be making more purchases.
April 11, 2024
Unprompted review
Reply from PhenQ
Dear Moriah, thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the delay in the delivery of your order and the breakdown in communication with our customer service team. Upon investigating your order, we confirmed it was shipped from our UK warehouse on March 30th, with an estimated delivery date of April 22nd for US orders, aligning with our standard delivery timeframe of 5-15 working days for the UK to US orders.
We deeply regret any inconvenience caused. Providing timely updates to our customers is a priority, and we understand the importance of clear communication throughout the ordering process. We take all feedback we receive on board and will pass this on to the relevant team.
Regarding your refund request, our records show it was processed on April 12th. You have our word that we'll strive to prevent similar occurrences in the future, aiming to provide you with the star service you deserve should you choose us again. Please accept my heartfelt apologies in the meantime. If you have further concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.
Reply from PhenQ
Hi Lowell, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
I definitely had more energy in my…
I definitely had more energy in my normal afternoon slump. After about three weeks I started to notice that I wasn't eating as much for my lunches. It really curbed my appetite. I had a three month subscription and needed to cancel recently and the customer support was fast and I had no problems with the cancellation.
April 4, 2024
Unprompted review
Reply from PhenQ
Hi there, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
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Product does work but this company…
Product does work but this company doesn’t really have any great bundles or discounts for long dedicated customers.. They’re other similar products and cheaper that do take care of the loyal customers..
To your reply for my review:
I did talk to your dedicated team sales team. As a result he was charging me more then your online price.. I was the one who had to mention, why would I buy it from you over the phone? When I can do it online and use promo Return20 and it will be cheaper?? He then reply yes I can put that in for you and it can be cheaper.
So, once again you don’t take care of your loyal customers.
April 4, 2024
Reply from PhenQ
Hi Samuel, we appreciate your feedback and are glad to hear that you've found our product effective. We strive to provide value to all our customers, including long-term ones like yourself.
Your comments regarding our bundles and discounts for dedicated customers have been duly noted. We understand the importance of rewarding loyalty, and we're continuously working to improve our offerings in this regard.
We value your loyalty and would like to ensure your satisfaction. It's worth mentioning that all our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Additionally, we have a dedicated sales team that can offer even better discounts. Feel free to reach out to us, and we'll be more than happy to assist you further.
If you have any specific suggestions or requests for how we can better cater to our loyal customers, please don't hesitate to reach out to us directly. Your input is highly valuable to us as we strive to enhance our customer experience.
Thank you for taking the time to share your thoughts, and we look forward to serving you better in the future.
Best for younger women
I’ve used PhenQ for a long while now and have found, for me personally, it doesn’t help my appetite suppression as well as it has in the past. I would be interested in trying a product that addresses the challenges that middle aged women, and all that that implies, deal with.
April 8, 2024
Unprompted review
Reply from PhenQ
Hi Emily, thank you for your feedback. We understand your concern and we take these matters very seriously. Unfortunately, we are unable to verify anything about your identity from your name in our records. If you have ever purchased our product, we would like to investigate this issue further. Please know that we have gone ahead and sent a request for your order details so we can get it sorted out. You can also contact our 24/7 customer service team. You can reach us at any time by live chat over our official website: https://phenq.com/ or email at support@phenq.com.
Customer Service
I was under charged for my order. I didn't know anything about it until I inquired as to why it was taking so long to ship.(about 3 weeks)They couldn't just charge my card for the extra amount. I was told that I would have to call my bank to authorize the extra payment,or cancel and reorder. I cancelled and didn't reorder. I really think they should have reached out to me with the problem.
February 1, 2024
I had some issues with my pills and as…
I had some issues with my pills and as soon as I contacted Customer Service, they inmediately answered and gave me a solution.
April 5, 2024
Unprompted review
Reply from PhenQ
Hi Anna, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
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Down 50lbs and keeping it off with Phenq!
I started Phenq last February 2023, and have lost/kept off about 50lbs! No side effects, curbs cravings for sugar, keeps me on track, and encourages me to make healthier choices. Incorporating the 2 pills a day in my routine will be a forever choice! I have recommended Phenq to several people who have been successful with it as well. Magic pill😁
April 4, 2024
Unprompted review
Reply from PhenQ
Hi Juliet, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Did not help me lose weight even after…
Did not help me lose weight even after the 3 month mark. Nor did it help with cravings
March 28, 2024
Reply from PhenQ
Hello Margaret, thank you for your feedback. We are sorry to hear that you are not happy with your purchase and haven't had the results you were expecting. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money-back guarantee. Having checked our records, you have not reached out to our customer service team to raise any problems you might have had.
Furthermore, as per tracking, you placed your order on September 2023 and the money-back period is for 60 days after delivery date only. We apologize for the inconvenience as we are now unable to offer a refund. You have declared that you have read our Terms and Conditions when you made your purchase. Please accept our heartfelt apologies.
Outstanding customer service
Outstanding customer service!
They continued to stick with it until my issue placing an order was resolved. They even added an extra discount on top of it all!
March 28, 2024
Unprompted review
Reply from PhenQ
Hi Drew, we appreciate the 5 star review. It means a lot to us! We are happy to hear that we met your expectations on our service! Good luck getting started. We will be looking forward to hear back from you in the future regarding your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Avoid !! Useless and doesn't work. Money back guarantee is a shamble.
Avoid and do not believe Any reviews non this product. No weight loss at all even with the gym three times a week.
Bought three bottles. Been using them for 2 months. Seen no difference at all taking this product. Even started to take 5 on some days on the hope to get into my dress I needed into. I wrote to company for the money back guarantee. you can only get a money back guarantee for unused bottles within 67 days.So you can't give to the product a chance to work and use them you need to have unopened bottles to get your money back on those only. Horrible company to deal with and horrible product. Avoid at all costs. Better products on the market than this one. I really thought with it's reviews it was going to be almost a miracle worker. Nope!
Let me help you verify my order.
Fwd: Order PQ22378 confirmed.
25th Jan 2024. Does that help you find me.
March 22, 2024
Unprompted review
Reply from PhenQ
Hi Michelle,
We're sorry you haven't had the results you were expecting. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a 60-day money-back guarantee for you to be able to try the product for a month or 2 and see if it will work for you.
We have just processed a partial refund for your order. It usually takes 2-5 working days for funds to reflect back into your account. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
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Loved the product and made a difference…BUT
Thank you for the reply and it was the meal shakes i was refering to, in September 2023 i wad paying £14.99 for 7day shake, you changed it to 14days which would be £29.98, BUT it's now £59.99 as i said double what it was
March 20, 2024
Reply from PhenQ
Hello Christopher, thank you for your review. Please note that we haven't had any changes on the price of our PhenQ classic product, however, if you are pertaining to the recent price increase on our PhenQ Meal Shake products instead, we do apologize for any inconvenience this may have caused you. Please note that we have had to review our pricing strategy to ensure that our product continues to provide best value and experience for our customers. We are committed in providing the highest quality of products and this increase will allow us to ensure these standards are met. Furthermore, the increase can be attributed to the fact that we now offer our meal shakes in 14 servings instead of just 7. We regret that you have chosen to use a different brand, however, if you would still like to consider our product, our customer service team will be pleased to help you place a new order. You can reach us via email, live chat or phone at anytime.
Serive client très reactif
Hello,
I have just received the rest of my order. I would like to congratulate the customer service department for its great responsiveness.
I'll try to come back and rate the product in a while. The appetite-suppressant effect already seems effective.
########
Hello,
A few days ago I bought a 2+1 box of PhenQ.
The parcel left the next day and arrived at my home (France) in a total of 4 working days.
Unfortunately, the package contained only one box.
As I could smell it easily, I made a video of it being opened and sent it to customer service with my complaint.
Customer service was very reactive (a few hours) and had to return my order.
I'll come back here to correct it once I've received the parcel.
Hoping that the product will help me get my line back.
Sincerely
Translated with DeepL.com (free version)
March 12, 2024
Unprompted review
Reply from PhenQ
Hello Jeremy, thank you for your feedback. We apologize for the inconvenience caused. We pride ourselves on our delivery and quality of service, and regret to hear that standard could not be met here. Having checked our records, you have already been in touch with our customer service team via email and chose to resend your missing order instead, we can confirm that your order is now in transit.
You have our word when we promise to commit to improving our service and delivery and give you the star service you deserve. We will be looking forward to hear back from you in the future regarding your progress, and hopefully receive a 5 star review from you! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Just another online Gimmick
Just another online Gimmick. Cheap Fat Blaster tablets work way better so don't waste your money on Phenq. I do not feel any change in energy or appetite suppression. Apparently if you can diet and exercise a lot every day then they will work. Diet and Exercise will help you lose weight anyway by themselves!!!
If you work Remote where this is Not an option then Don't take these to help you, as they do nothing for you. Just a capsule full of Nothingness. Such a disappointment as I was sure I did my homework thoroughly enough to choose this product. Back to the drawing board.
March 15, 2024
Unprompted review
Reply from PhenQ
Hi there, thank you for your feedback. We understand your concern and we take these matters very seriously. Unfortunately, we are unable to verify anything about your identity from your name in our records. If you have ever purchased our product, we would like to investigate this issue further. Please know that we have gone ahead and sent a request for your order details so we can get it sorted out. You can also contact our 24/7 customer service team. You can reach us at any time by phone at +12075447634, live chat over our official website: https://phenq.com/ or email at support@phenq.com.
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