Philip Jones Timber Products Reviews 220

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The delivery service is frequently highlighted as prompt and efficient, with many people appreciating the clear communication regarding arrival times and the professionalism of the drivers. Consumers also find the products to be of good quality and the prices competitive. However, some customers also noted issues with staff helpfulness, particularly concerning assistance with loading orders. A few other people also felt that delivery charges could be excessive, especially for shorter distances, making self-collection a less viable option for some.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick and prompt... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the products,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Price

Clients share positive opinions on price. Many customers found the prices to be competitive and reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

It is a delight to deal with Philip Jones Timber. Prices are competitive, on the items I ordered. The quality is very good and the service second to none. Communications are good, deliveries prompt an... See more

Rated 5 out of 5 stars

Recently purchased some shiplap Tinber from yourselfs the service I received at your store was excellent And while waiting on delivery was kept informed of what time it would arrive and driver was... See more

Rated 5 out of 5 stars

Ordered on line, got a phone call in work off the delivery driver asked where I would like the panels I ordered, got home and they were there, no hassle fantastic service, Diolch yn fawr iawn

Rated 5 out of 5 stars

Always helpful and quick delivery. I've had several orders delivered now and each has been trouble free. Would definitely recommend.


Company details

  1. Lumber Store

Written by the company

Timber sales to the trade and public from Ebbw Vale, South Wales. Serving a wide area with same and next day delivery on fencing, decking, sleepers, shed, trellis, pickets, felt, nails, composite, turf, stakes, durapost, feather edge, summer houses, panels, ply, osb, postcrete, wheelbarrows, benches, c16, c24, spindles, handrail.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Been going there years for all my…

Been going there years for all my timber needs and more,over the last few years the product options have increased massively from timber to composite products, aggregates, artificial grass etc. staff are great and extremely helpful highly recommend these guys

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Easy to order, notified prior to delivery, speed of delivery and delivery guys very helpful, delivered load to agreed point and received good quality logs

January 13, 2026
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Rated 2 out of 5 stars

Staff where very unhelpful

Staff where very unhelpful, selling me 2 5 mtr lengths of 4" x 2" lengths of timber. It was a particularly wet and cold day and we needed to strap them to my lifted Shogun. I'm 69 and disabled and partner is only 5' tall however there was absolutely no offer of help. This was caused by extortionate delivery charges. Timber cost £23
Delivery £24

Far more than any other builders merchant in the area.
Delivery distance, 4 miles approx.

January 2, 2026
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