Philips Reviews 

Disappointing customer service from a brand I have trusted for years.
I have been a loyal Philips customer for many years and was disappointed by how my complaint was handled.
My Philips trimmer developed a fault only around six months after the warranty expired. When I first contacted Philips, the customer service adviser was in the process of arranging a replacement but then stopped after noticing the warranty had just expired.
I explained that when I bought the trimmer from Boots I was verbally told it had a three-year warranty, and I still have my original purchase receipt. Although I appreciate that I cannot prove the conversation, I genuinely relied on the information I was given.
I repeatedly asked Philips to consider a one-time goodwill replacement because the product was only a few months out of warranty and I have been a loyal customer. Unfortunately, my request was refused, and the only resolution offered was a 40% discount voucher. My complaint was then closed with no further escalation available.
I understand companies have warranty policies, but I was disappointed that no flexibility or goodwill was shown despite the circumstances. I expected better customer service from a company with Philips' reputation.
I hope Philips will review how cases like this are handled in the future.

Airfryer ordered a week ago. On the website and in the order confirmation email it says delivery within 1-2 days. I contacted customer service via whatsapp and was told it will probably be sent in a few days. When I pointed out the 1-2 days delivery time they told me they're busy and to read the algemene voorwaarden. They don't give a rats ass about customers.
I could have walked across the country and collected if from the warehouse myself in much less time!

I subscribed to the Try & Buy of Lumea IPL last year. The product is good, so I'm trying to purchase it, as per the Terms and Conditions, but the website doesn't allow it.

I've been trying to contact customer support since April, and nothing has been solved. All I get from Customer support is "try again in a couple of days". This is ridiculous, since I actually want to purchase and give my hard-earned money to the company.

My monitor was officially confirmed as defective by the authorized service center. After the seller went bankrupt, I contacted Philips/TPV and asked for assistance. Unfortunately, no replacement, refund, or other practical solution was offered.

The support team replied to my messages, but the issue remained unresolved. As a customer, I am extremely disappointed with the outcome and the level of support I received.

Based on my personal experience, I would rate Philips/TPV customer support 0 out of 10.

I bought a cordless vacuum cleaner. I am satisfied with the product. However, there was a cashback action attached to it. After registration I received confirmation that my request was approved. But never received anything. Even after several mails, no answer, no cashback. Relly bad experience.

My Saeco Xelsis Suprema - a €1,600 top-of-the-range fully automatic coffee machine - broke down after just over 1,000 cups. The internal counter provides photographic proof of this. For a machine of this calibre, 1,000 cups is an extremely low number; comparable machines are typically built to last 10,000+ cups.

I contacted Philips/Versuni customer service in March 2026. Their response: warranty expired, refer to UNETO life expectancy guidelines (~4 years), case closed. Their offer: a discount on the repair costs.

I raised my legal rights under Dutch consumer law (Articles 7:17 and 7:21 of the Civil Code), which entitle consumers to free repair or replacement when a product fails to meet reasonable expectations given its price and usage level. Versuni never responded to these legal arguments - not once, across multiple written exchanges.

After months of correspondence and missed deadlines on their end, I have now filed a formal complaint with ConsuWijzer (ACM) and am pursuing further escalation.
A €1,600 machine failing at 1,000 cups is not normal wear and tear. The product does not live up to what you would reasonably expect. Neither does the customer service.

I have two Philip Oneblades, I thought it would be handy to have a spare while the other is charging, and have two chargers, but... The charger cables are different! So the same product has two different charger cables and I am looking for the "right" one in my home again... In fact both are wrong, as they are not USB-C or some other nonpropriatary standard.

The product itself is very handy, that is why I give three stars.

I incorrectly ordered wrong razor and tried to cancel order after 5minutes,. I tried to cancel and was told when delivered just simply return package; and did so. I have now waited for over 3 weeks for my money to be returned to my credit card. RETURN NUMBER 44118203924. This was dated 21/02/26
My next purchase will not be with PHILIPS

I would give zero stars if I could. Buying directly from Philips was a massive mistake. The website is a mess - prices change while you are in the middle of a session, and the 'Account' system is broken. Even though I registered, my order is missing from my account, and I received no confirmation email with a price or order number. I had to hunt through my bank transactions to find proof that I even bought the item. Dealing with their customer service is a dead end. If you want a Philips product, buy it from Amazon or a local shop - do NOT buy from their official site unless you want to spend hours and hours fixing their technical mistakes.

I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?

I have been a loyal buyer of Philips in the past but no more.

UPDATE- I got a reply from Philips Customer service asking me to get in touch with them through Social Media asking me for ticket numbers which are not provided on their correspondance.
I contacted them via whatsapp on two different phone numbers (since they were not answering the first one)- They sent me two completely different answers!!! and neither worked!
The average reply time was about 4 hours on both whatsapp numbers.
What a total embarrassment for a company like Philips.
I just bought a couple of Chinese made ones that does everything Philips Hue does for a fraction of a price and they are working perfectly. I will stay clear of Philips products from now on because of an almost an insulting customer service and shoddy merchandise.

It is time to evaluate my Philips 32PFS6402 (manufactured September 2017), which is now on its way to recycling. I purchased it in October 2017. A few months after the warranty expired, the power board failed with a loud noise while watching TV. A technician replaced it with a newer version, and since then the power has worked reliably.

One ongoing issue was slow app loading, but this was resolved by deleting unnecessary apps to free up memory, which improved performance.

Most recently, after roughly eight years of use, averaging about two hours daily, the TV’s backlight failed, leaving the screen dark, though the audio continued to function but we decided not to call a technician and instead recycle the unit.

Philips 50PUS7805/62 - Panel died after 3+ (less than 4) years. Pristine condition, used with voltage regulator, zero damage. Clear manufacturing defect.
Philips Turkey rejected any responsibility WITHOUT INSPECTION. Instant "no" - didn't even look at it.
€350+ repair for a 3-year-old premium TV? Unacceptable.
Will file a complaint with Consumer Arbitration Committee. Philips International unreachable.
This is NOT the Philips quality I expected.

Turkish Consumer Law and EU Directive 1999/44/EC support my claim. Products must show "expected durability" - 3 years is NOT acceptable for premium electronics.
I've tried reaching Philips International - impossible, they redirect to local support who won't help.
Philips DOES NOT stand behind their products.

The product broke but I was offered a 20% discount voucher to purchase a new one. This was never sent! I bought a new one anyway and was offered an extra year warranty if I set up an account. I did but can't log in - it always says incorrect details - ha

Philips LED technology is absolutely fantastic. The quality, consistency, and innovation behind their products really stand out — the light feels natural, vibrant, and comfortable for both home and professional use.

That’s why it’s surprising that the Ultra Definition bulb range, which offers exceptional color accuracy and a truly premium lighting experience, isn’t available in Europe. These bulbs have almost no competition in the market, and it would be amazing to see them here for customers who care about high color fidelity lighting.

I’m sure many people would appreciate having access to this level of quality — it could make Philips an even stronger leader in high-end LED lighting.

— Lucas (Spain)

I tried the Philips HearLink 2 and was very disappointed. The connection with the app constantly failed, accessories were missing, and customer service was unhelpful. As long-time Philips customer, I expected much better and cannot recommend this product.

Philips Sonicare registration = scam

Philips promotes “product registration,” but it’s a complete farce.
❗ Even counterfeit brushes pass their system without issues.
❗ There is no real authenticity check – only an illusion of security.

This means two things:

Philips knows about the massive counterfeit market, yet does nothing.

The quality of their own products has dropped so much that counterfeits are almost indistinguishable. If a defect occurs, they can easily shift the blame: “Your product was not genuine.”

The result:

Customers spend money on “originals” with no guarantee of what they actually get.

Fakes are so good that buyers cannot tell the difference.

The registration system only legitimizes the fraud and covers Philips’ inaction.

👉 This is a global scam.
Philips does not protect its customers – with their silence, they effectively support the counterfeit market.

Advice:
Do not trust their registration system – it proves nothing.

Initially I had on trial and subsequently purchased ​Phillips HearLink 2. The connection between apps and hearing untits are aweful. Dropping off and issue with Android, made me to return this aweful hearing aid. I am a loyal client of Phillips for many years as I admire their quality and customer service made me to try and purchase This hearing aid fall miserably short on both fronts. I also alerted their customer service on an erroneous leaflet of comparative table of 9050 model and two 9030 models where total misrepresentation of what accessories would be included. Missing accessories when I purchased the unit. I wish to alert other potential buyers NOT to buy this aweful product. Customer service need to improve.

Very bad experience I love Philips brand but never buy from they official website
I ordered 2 pet feeder and I received only one and when I contacted with them they don’t even know what they send and they don’t take responsibility I will never again buy from Philips

It's a good brand, bur their customer service is terrible. We've been waiting for a refund for weeks, when we reach them, they don't even take us seriously. If you want to buy a Philips product, don't do it on their website.