Philips Reviews 

My issue is with Philips shavers. Their marketing and pricing in the UK is frustrating and my latest problems relate to past and current frustrations. After deciding to shave again it had to be electric and the main brands offer a number of different options especially Philips. Their range starts with a basic 3000 series and I recently bought one from John Lewis. The 3000 S3242/12 at £59.99. Currently this shaver is now £139.99 at John Lewis and on the Philips UK shop it is £60.99 with a recommended retail of £139.99. The model number is S3244/12. Both shavers are identical but the model numbers relate to the colour only. At £59.99 I consider it good value but it wouldn’t suit me as my main shaver because of quick beard growth. I find this useful after shaving with a foil razor with Braun beating my Panasonic. Although the Braun is excellent I still find that the Philips will remove any remaining hair, leaving my face as close as a traditional wet shave. I already had a series 5000 x which is very different in style and although marketed as a 5000 model, a well respected review specialist informed me that this actually operates on the same basis as a 3000 series. My 5000 X is X5006/00 bought at Philips online UK store for approximately £59 and currently selling at £79.99 with a recommended retail of £169.99. When trying to deep clean this shaver (removing the cutters ) I made a mess of it and despite multiple attempts to slot them back in and replace the locking devices I found it impossible so that was my reason for purchasing the 3000 from John Lewis. If you are confused by this then imagine when shopping and trying to compare model numbers, features and pricing. It is a nightmare and makes me angry. Philips are not alone in the confusing process of shopping for electric shavers as Panasonic and Braun do the same. However while the Rotary blades are good the pricing is out of control and can’t be trusted. The newest Philips Ultra is the top range and I was offered what I considered to be a too good to refuse deal of about £299 instead of £649. I didn’t need it but of course I bought it. Absolutely love it. However it is no where worth the asking price on Philips web site of £649.99. To make things even more infuriatingly confusing they show three model numbers with the only difference between is one is designated INK BLACK, one BLACK GRADIENT and the other is CHROME but for this you pay another £50 making the price £699.99 simply because of a colour difference. To further emphasise how ridiculous and untrustworthy this is, John Lewis have two Philips Ultra models one costing £749.99 and the other £290. These shavers are identical except the more expensive one has an ultra violet power charger. The less expensive one at £290 will cost you an extra £359.99 if purchased at the moment from Philips online.
When I say AT THE MOMENT it’s because the prices can alter at any time and the confusion is extreme and why? Only Philips can answer.
I want to make clear that I am not denigrating the Philips shavers and each model has something to offer. My experience with their customer service team has been excellent. The features on my Ultra are super. Smaller heads, excellent flex and the electronics giving you feedback. I guess it’s the sophisticated electronics that make it expensive plus the UK’s 20% VAT. While I am getting a superb shave without painful nicks that happened with a Prestige 9000 ( that was returned) the electronics on my Ultra are unreliable. The cleaning pod is another plus. Compact, efficient and only takes a minute but I’m receiving an electronic message advising me to replace cleaning cartridge despite the cartridge being still almost full. I thought I’d fixed the issue but NO. Then told by Philips it was a software problem and a new update would fix it. I didn’t particularly want to connect my shaver to their app. It’s clever but provides them with data on me and my usage. An immediate update was available and downloaded but hasn’t solved the problem. In fact I connected with the app immediately but then lost connection and could not reconnect without an infuriating amount of frustration.
Paying £290 is still a lot of money but £649.99 is totally unjustifiable especially if the electronics are unreliable. I can’t find any other reviews mentioning the same issue but at the moment I’m thoroughly fed up. If my information is confusing then I guess it’s exactly as I want it because Philips must be persuaded to market and price with more integrity
UPDATE TUESDAY 15 JULY 2025. As I mentioned above prices can alter at anytime and to prove me correct the John Lewis price has now gone from £290 to £650. Daniella an excellent JL customer advisor just confirmed the £290 price was correct but it is now £650.

Phillips amber light tv. Cost £999.00 fine at first. But heaven help you if it breaks down. I never spoke, eventually getting through, to a rude, unhelpful, foreign person. All the emails are a list of impossible tasks to fob you off.
Thankfully we bought from Amazon who are sending someone out this week and have taken over.

NOT RELIABLE AT ALL!

2 weeks ago I bought for €27.89 a reconditioned American coffee filter machine "Daily Collection" cod. HD746120R1 from Versuni, a sister company of PHILIPS.

I received it 1 week later.
There was an 1cm-wide hole in the water tank.

I called the costumer service, they realize the damage and provided a total refund (i didin't received yet) and a 20% discount code for a future purchase from PHILIPS, the mother company of Versuni.

Believing in a "good faith" fault, I placed a new order for the same item, applying the given 20% discount.

1 hour ago I received the parcel. Everything seemed fine until I realised there's no filter in it.
So, I contacted the costumer service once more.

At first they said it was a reconditioned item, so I can accept it or not as it is, and I have to buy a filter separately for €14.99.
Then they changed their mind and tried to convince every machine, either new or reconditioned, comes with no filter included.

And that's a LIE!

Every machine is and must be provided with the complete equipment to work immediately, and furthermore no disclaimer about the missing filter was, and still is, on the product web page on their website, not even on the PHILIPS official website.

I felt forced to spend total €43.88 for a reconditioned item when a brand new one full set costs €42.99!

Absolute Scam!

I have a airfrier xl with app.rubish makes my Internet disconnect all the time.i try to contact support the girl was very rude to me and block me.no solutions.last time I buy philips

I bought a product to their website Philips.be but I didn't have it. They forward me to come back in forth to the delivery company but never get my package nor my money back. and now they telling me to go to the police for investigation, I already did not get my parcel now they give me hustle to do , never get trap to this company . Ticket 4014999

Bought a sonicare toothbrush in December and in March it has started to fail. The head is loose and it loses vibration intensity. Philips are aware of this problem. Philips customer services are not supporting a replacement. Poor quality and poor Customer Service.

I have used the published date but this has happened since I contacted them June 2023-

I bought a shiny new 43PUS8807 in January 2023 thinking how fantastic it'll be. Has mostly been good except one glaring issue. Settings cannot be accessed from any Freeview based apps, itvx, iPlayer, pop, etc.

When the button is pressed you are abruptly put back on the home screen meaning HDR settings cannot be changed from there.

Philips were made aware of this issue around June 2023 and you end up with the usual turn it off and on, reinstall. They were adamant it is normal to not be able to access settings from there even though every other app allows access. A fair bit of back and forth happened and they close cases when asked about it refusing to even attempt to consider there is an issue. Time goes on where I'm reminded that HDR content on any of those apps is unwatchable and how I can't adjust sound settings when needed.

More recently I asked Freeview about it and they have said that this is not normal and it is behaving like a compatibility issue which would be sorted on Philips side.

I Was under the impression that dealing directly with Philips would be the right move as they should have all the knowledge and power to sort an issue but no.

They have tried to tell me that an issue with settings not opening in iPlayer is different to settings not opening in all Freeview based apps. I regret saying specifically in 2023 as that's now being used against me, claiming you're outside warranty with a new issue.

They have dragged this outside warranty by saying this is normal so they they can get away with doing nothing. I'm amazed this long has past to not have an outcome from a company I assumed was reputable.

Large and expensive 43W LED lightbulb costing £16 is supposed to last 10,000 hours. The two I used lasted a couple of hundred hours. When I complained, I got no response.

SCAM COMPANY WITH A RIPPING CUSTOMERS' OFF SYSTEM. PRODUCT IS NOT DELIVERED AND THEY ARE SAYING PRODUCT IS DELIVERED, AND THAT REFUND CANNOT BE ISSUED DESPITE CONTACTING PHILIPS TIMELY WITHIN 2 MONTHS WINDOW SEVEREAL TIMES BY PHONE AND EMAIL. TICKET#: 3670304

Dear Philips,

I hope this message finds you well.

I am reaching out regarding a coffee machine I purchased from Philips approximately 3 years ago, which has recently developed a defect.
Despite multiple attempts to follow up with your customer service team via phone, I have not been able to receive any assistance or resolution.

While I am aware that the standard warranty for the product is 2 years, I am still requesting a goodwill gesture given that the machine is relatively new, and it is unusual for such a defect to occur after only a few years of use.
I kindly request that the repair be done free of charge.

Here are the details of my repair ticket for your reference:
Opdrachtnummer:
IT-PHILIPS_DA-13473959
Werkplaatsadres:
E-Care Reverse Logistics B.V.
Stenograaf 2
6921 EX Duiven
Nederland

Opdrachtnummer (werkplaats):
8011157355
Kostenraming status:
De kostenraming is verzonden

I would appreciate your prompt attention to this matter and look forward to receiving confirmation that the repair will be at no cost to me. Thank you for your understanding and support.

Looking forward hearing back from you,
Thanks,
Eslam

I ordered a product from Philips that was due to arrive on Monday. I got endless message from them and their delivery company UPS. Delaying when the product would be delivered. The last said it would be next Monday.

I came home today Friday to find a note from UPS stating I need to go to a pick up center.

I paid for home delivery not to go doing UPS job for them. Not buying from Philips on line again.

Philips web site does not give a contact details for the.

Do not use a company that can not be contacted.

Whenever I purchased a Philips product, it turned out to be the worst and most uninspired decision I've made.
However, perhaps it wasn't my fault but theirs, as Philips is a deceptive company that manipulates consumers through false marketing campaigns.
I bought a TV, a very expensive shaver, a very expensive IPL laser for body hair removal, and some lighting installations from Philips.
None of them worked as advertised—actually, they were defective and of poor quality in real life.
I regret my purchases from them and will never buy Philips products again during my lifetime.
They are not reliable. My advice for the other consumers is to be aware and not to fall into their trap! Philips is a specialist in manipulation and misleading with false advertisements!

- Top quality product
- A bit expensive, but no worries about the vaccum bags fitting and working
- My bags came to my door less than 18 hours after i put my order in, impressive delivery speed for free

Philips 55PUS7906 55" Smart Ambilight 4K Ultra HD Android TV
i wouldnt give this one star ,, takes an age to turn on and changes channel when it feels like it ,, very often will reset after a hour or so ,, please avoid these tvs like the plague,,i really cant find one good thing to say about this tv , i so wish i hadnt bought it ,,, rubbish

I basically almost begged for price adjustment for a product I bought last week because I didn't want to return it. I didn't open the box but I wrapped it since it's a gift. At the end they gave me nothing and I wasted my voucher. And I paid 48 euros more for nothing. If I was returning and buying that again it would be cheaper but they didn't help me. I am very disappointed and I will not use and recommend it anyone ever again.
Also the previous time I used this website they sent my order incomplete. Horrible.

Sonicare toothbrush broke after 3 months. Philips will not replace unless I give them my personal phone number (they have email address & details). They make process difficult by poorly printing Serial No. (2111 09-2C) on unit base & long, poor audio quality, telephone complaints process.

Would never buy anything from them again. Steam iron gave up the ghost just over 2 years and simply does not heat up.
I’m sure there must be a lot of good steam irons about…but Philips is not one of them.

philips website is really annoying. do you test your websites?

Really hard to buy something. The checkout is dreadfullllll

Had a Philips Soniicare Diamond Clean HX9917/88, worked well until it did not, the product was under warranty and I sent it off to get a new one. It has taken nearly two weeks and it is still in the post???? Customer service was very poor. My advice, do not puchase any Sonicare product as they are not reliable. This is my 3rd Sonicare and 2 failed with excessive handle vibration, and 1 battery failure. Never again.

i've had 3 x Philips Sonicare DiamondClean 9000
each one i have to send back (within a year) because of various faults
which is a shame as i like the design
but now going for an oral B as just sick of returning !