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Phillips & Cohen Associates (UK) Ltd. Reviews 

837
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, compassionate, and understanding when handling sensitive situations and difficult bereavement periods. Consumers note that call handlers explain procedures clearly and patiently, ensuring people feel well-informed and fully supported throughout the entire resolution process. Some reviewers were not happy with communication issues, noting that they received distressing letters too early on or persistent phone calls. A few people also mentioned being contacted repeatedly regarding deceased estates even after explicitly asking the firm to stop calling.

What people talk about most

Staff

People report positive experiences with staff, highlighting their deep compassion and professionalism during... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exemplary care and... See more

Service

Customers had positive experiences with service, highlighting the supportive and professional nature of the... See more

Customer communications

Users describe ambiguous interactions with contact regarding deceased relatives' accounts and debts. While... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that staff are consistently lovely, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Following the passing of my mum, she had some balances owing. Sadly there was no estate, and I thought the process to prove this would be difficult. The person I spoke to, Rory, was very understanding... See more

Rated 5 out of 5 stars

I received a call from Rory today about handling my sisters debts after her passing. He couldn’t have been nicer & more understanding! he really brought a lot of comfort & help during this extremely d... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

837 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(837)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nervous about the call

I was a bit nervous about making this call as I did not know what to expect but Donna put me at my ease straight away by explaining everything. Very helpful and thoughtful

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Kind and Understanding a credit to the company

The gentleman I spoke with was so kind and understanding. I’ve just lost my husband and I’m feel so lost and he asked questions and took his time reassuring me that I will get there but at my pace and he was patient. A credit to your company I wish there was more kind people like him in he world

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very nice company to deal with.

I contacted this company after a family member passed. They were very professional, but also very sympathetic.
I was dreading dealing with the deceased persons financial affairs, but this company made it very easy. Jenny was brilliant, easy to talk to, and had empathy in bucket loads. Thank you.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

the lady i spoke to was so…

the lady i spoke to was so understanding and very very helpul, unfortunately i have forgot her name, but so was so helpul and this time as im still grieving, cant speak highly enough

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Kind and couteous

The gentleman Matt whom I spoke to was very kind and courteous, whilst giving me a complete run down of what happens and when with an estate in probate .

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Information call.

I called Phillips Cohen up. To help with my aunties debt.

The lady whom helped me was, kind, informative, knowledgeable and helpful.

I know the matter will be solved.
Feel so much better.

Lisa.

March 19, 2026
Unprompted review

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