Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Following the passing of my mum, she had some balances owing. Sadly there was no estate, and I thought the process to prove this would be difficult. The person I spoke to, Rory, was very understanding... See more
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more
Company replied
Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account. I was quite emotional and she provided a calm and reassuring service.
Company details
Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4.8
Excellent
827 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely friendly staff,
Lovely friendly staff,
Totally understands the situation that you are in.
Easy to talk to.
June 29, 2026
Unprompted review
Financial
Very easy to talk to and explained everything to me in plain English
June 29, 2026
Unprompted review
Excellent customer service
Excellent customer service from start to finish. Malcolm on the team spoke with incredible compassion, patience, and understanding. They took the time to listen to the situation and explained everything clearly. Their kindness and genuine willingness to help made a real difference today. It's refreshing to receive such professional and caring customer service. Thank you for your outstanding support.
June 29, 2026
Unprompted review
Late Wife's Estate
I received a letter regarding my late Wife. I called the company aprehensive of what it was concerning. I spoke with a very nice Lady who appeared to be very knowledgeable and helped me reach a satisfactory outcome.
The Lady's manner was very calm and reassuring. She offered her condolences, which was nice and I appreciated it. I can't think what else to say, apart from, I would like to thank the Lady for being so nice and putting my mind at rest.
Thank you
June 27, 2026
Unprompted review
Efficient and kind after the death of…
Efficient and kind after the death of my husband in helping dealing with his estate.
June 26, 2026
Unprompted review
Lovely lady
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber.
I am dealing with my sons estate so need another telephone number / whatsapp/ email to discuss the problem please
June 26, 2026
Unprompted review
Reply from Phillips & Cohen Associates (UK) Ltd.
Good afternoon Ms Ford, please accept our condolences for the loss of your Son. Unfortunately there can be limitations on our freephone numbers when calling from abroad. Please use +44 (0)161 413 4894 instead or you can email us at support@phillips-cohen.co.uk. For your convenience, our offices are open the following UK times - 8am-8pm Monday to Thursday, until 5.30pm on a Friday and 9am-1pm on Saturdays. All the very best & we hope that you find all of our team to be equally lovely if you do call!
Great service very good customer support
Great service very good customer support
June 26, 2026
Unprompted review
Matt was amazing
Matt was amazing! He really helped and reassured me. This is how “perfect” customer service should be. Thank you
June 26, 2026
Unprompted review
Ciaran was amazing very sympathetic and…
Ciaran was amazing very sympathetic and professional. This was in relation to my late father and he dealt with me amazingly. Sorry if the spelling of his name is wrong.
June 25, 2026
Unprompted review
Extremely efficient
The gentleman I spoke to was very very efficient. Informative. Showed compassion. Answered my queries in a professional manner. Very good experience with them
June 24, 2026
Unprompted review
My experience
Both the agents I spoke to today were very kind and considerate of our loss. Especially the lady I spoke to secondly was very compassionate. sensitive matters as this need this kind of understanding and kindness and I would like you to personally thank the lady I spoke to.
June 24, 2026
Unprompted review
As always very polite and friendly…
As always very polite and friendly service
June 24, 2026
Unprompted review
The lady i spoke to was very polite and…
The lady i spoke to was very polite and compassionate, which was very much appreciated.
June 23, 2026
Unprompted review
The staff are so helpful and caring
The staff are so helpful and compassionate!! Without any doubt they have been the best company I’ve had to deal with since my father passed away …
Thank you so much for being exemplary in every way…
June 23, 2026
Unprompted review
Very helpful put my mind at rest and…
Very helpful put my mind at rest and dealt with the issue very professionally
June 22, 2026
Unprompted review
Excellent customer care
The 2 young men I spoke to were so kind, respectful and sympathetic to our situation following the death of my mother. They display real empathy and a conviction to helping resolve the situation.
June 19, 2026
Unprompted review
I am getting correspondence which is…
I am getting correspondence which is nothing to do with me and this time it would appear that the Agent actually listened to me.
June 18, 2026
Unprompted review
Very satisfied
Extremely polite, empathetic and professional. Dealt with my issue very quickly, an efficient service.
June 18, 2026
Unprompted review
A positive experience
Spoke to Malcolm today who was extremely helpful and reassuring. Made what could have been an upsetting call for me really easy to deal with.
June 18, 2026
Unprompted review
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