Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Following the passing of my mum, she had some balances owing. Sadly there was no estate, and I thought the process to prove this would be difficult. The person I spoke to, Rory, was very understanding... See more
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more
Company replied
Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account. I was quite emotional and she provided a calm and reassuring service.
Company details
Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4.8
Excellent
830 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional and supportive
I spoke to Malcom who was very professional and extremely helpful.
June 3, 2026
Unprompted review
Disgraceful business
Disgraceful business. Chasing me for money from my late husband. Phoning his phone in the middle of the night repeatedly. midnight, 2am etc. Hope your pieces of silver are worth it.
June 1, 2026
Unprompted review
Reply from Phillips & Cohen Associates (UK) Ltd.
Good morning, thank you for highlighting your concerns and please be assured that we would treat that sort of incident very seriously. We have incredibly strict systemic controls in place to prevent any sort of contact attempts outside of our standard operating hours, so the behaviour you describe is not something we would permit. We also keep detailed records of everything we so do. So that we can investigate your specific concerns, we would sincerely appreciate it if your could share the phone number dialled in private to feedback@phillips-cohen.co.uk so that we can review our records and confirm accordingly. We are proud to be bereavement partners to many of the UK's leading organisations and as such, we are committed to the highest levels of customer service and standards of behaviour, so please allow us to investigate and provide some reassurance. Many thanks.
Spoke to Donna today she was amazing…
Spoke to Donna today she was amazing and very helpful in such a stressful time thank you so much Donna xxx
June 2, 2026
Unprompted review
Exceeded expectations
I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.
June 2, 2026
Unprompted review
Very empathetic service
Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time
June 2, 2026
Unprompted review
Thoughtful understanding staff .
June 2, 2026
Unprompted review
…My Experience
I found the lady to be very helpful and efficent I would recommend this firm to anyone.
May 29, 2026
Unprompted review
Donna was absolutely lovely and…
Donna was absolutely lovely and professional dealing with my problem at this sensitive time ,very clear in instructions ,patient and polite .
June 1, 2026
Unprompted review
Top class customer service
The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
May 29, 2026
Unprompted review
The lady was lovely.shes sorted…
The lady was lovely.shes sorted everything out for me.
Great customer service
May 28, 2026
Unprompted review
Very polite and help young man I think…
Very polite and help young man I think his name was Mark very professional and very helpful
May 28, 2026
Unprompted review
I was treated with respect & compassion.
I was treated with respect & compassion.
May 28, 2026
Unprompted review
What made experience great was…
What made experience great was excellent customer service.polite helpful agent and quickly sorting out problem
May 26, 2026
Unprompted review
Spoke with Lisa on 2 occasions and she…
Spoke with Lisa on 2 occasions and she has an excellent telephone manner
May 26, 2026
Unprompted review
This is the second time I have had…
This is the second time I have had dealings with them. They are so kind, considerate and very professional. I was really worried on both occasions, they put my mind at rest and sorted everything out seamlessly. It was a Gentleman called Malcomb today, he was so helpful and kind. Thank you
May 22, 2026
Unprompted review
Very friendly staff helped to put my…
Very friendly staff helped to put my mind at rest especially with regards to my recent wife who passed away .
May 22, 2026
Unprompted review
Very easy to contact very helpful and…
Very easy to contact very helpful and courteous
May 21, 2026
Unprompted review
I’ve just spoken to Matt and he …
I’ve just spoken to Matt and he greeted me in a very courteous and considerate manner. His professionalism combined with an approachable nature made the experience a pleasant one. His quiet determination to resolve the problem was refreshing. Thank you
May 21, 2026
Unprompted review
The operator was very professional
The operator was very professional, sympathetic and knowledgeable and made me feel very comfortable in what I was doing.
May 20, 2026
Unprompted review
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