PH Jones Reviews 

I recently had my boiler replaced by British Gas in Cardiff, and they sent Shaun Lee from PH Jones to do the job. He was absolutely brilliant! Despite some initial challenges caused by my previous boiler being installed incorrectly, Shaun handled everything with great care and attention to detail. He had to move pipes, drill, go under the floorboards, and even work up on the roof — but he tackled it all with professionalism and precision.

He worked long hours (until 6.30-7pm) over two days to make sure everything was sorted, leaving the place spotless, and ensuring we had heating and hot water before he left. I was especially impressed knowing he had to travel quite a distance from outside Swansea each day, yet his attitude was always positive and polite.

Shaun is a hardworking, trustworthy engineer, and I truly hope he goes far in his career — he definitely deserves it! Thank you!

Went onto the website and done an online chat with someone named Diane i asked her to change the date of an appointment she took my details and was not responding for a while and i asked to let me know about any changes. She then left the chat which i was not happy about then had to go through everything again with another person whom actually got it sorted for me.

Agent connor was great help 👍

One of there suppose you get safe engineers turned up to

Give me an answer to my problem straight away and arranged for someone to come out to sort the problem

The agent conner was a great help, got my issue resolved quickly and with a polite and friendly manner. Great job

Absolutely disgraceful engineers with Ph jones. Every single one of them is rude, disrespectful, ignorant! They don't deserve not even 1 star. Pathetic company which employs people like this. They're obviously not attending training to improve customer care/service. Shame on you lot!

Great company and they do it good job.

I phoned ph jones to seek help as I don’t have any heating or hot water and was told ph jones doesn’t deal with this, so I phoned my housing association out of hours and they said they will contact an engineer, I received a phone call from the same woman 4 hours later from ph jones who said we can’t get a hold of the engineer, it wont be till tomorrow morning, I was in tears and had to phone for help regarding my mental health because of this

the company left unfinished work. I've been calling for 3 months and they keep lying that they're coming. I've already lost 3 days of work. I don't recommend them to anyone

Thank you for helping me

This blonde women early ran me over while being on call 14/5/25 18:06
Reg:vk20cj0

I contacted PH Jones online to reschedule my appointment as the phone lines were busy. The process was straightforward, and Soban was very patient and helpful throughout. I was quickly given a new appointment for the following week when I was available. Overall, it was a good experience, and I’ll definitely use the online web chat support again.

Brighton&Hove Council property; Harry came to do a gas maintenance check which found a leak, but within spec, he called up to check what to do and the women in the office with apparently 'more than 30 year experience' knee-jerk response was 'shut it all down' which would have left a 84 year old with no hot water, no cooker, nothing! Lucky I was here as I queried this. Harry was good enough to check and Damon in the office said check and find the fault, which he did, which was a leak on the gas stove, which he isolated, and we have a new cooker on the way, no loss of hot water, no shut down. Thank you Harry, shame about the women in the office with '30 years experience'. Do our reviews make a difference?

Onwards sent an engineer to do a gas service. The guy that turned up was Italian in Liverpool area. Beware of him! he was in my house from 10.20 till 10.29 pretending to do a check on the gas. With being tired afterwards I realized he pretended to do check the gas. Cowboys! Really dangerous doing this what he did a horrible engineer. When you call up the women are useless on the phone & usually cut you off. The guys at customer service when you call up our more helpful I find.

My recent experience with PH Jones has been incredibly disappointing and stressful. Scheduling for a gas inspection was mishandled from start to finish. Appointments were made without consultation, leading to frequent cancellations that clashed with my work schedule. The engineers didn't show up as scheduled and failed to communicate their whereabouts or expected arrival times.

On February 24th, the engineer never arrived, and I received no notice. During a recent appointment, despite being assured a visit by 1 PM, no updates were given, and the engineer ultimately arrived hours late. Additionally, none of the staff I spoke with apologized for the inconvenience. One representative, Kay, unprofessionally blamed my landlord and was extremely disrespectful, also making me feel belittled and frustrated.

Receiving threatening letters about forced entries, despite my consistent efforts to be available during appointments, adds to the unacceptable service. This lack of professionalism and empathy has made the entire process unnecessarily stressful.

Also my neighbour faced similar issues, with PH Jones failing to show up at leaat 3 times.

I had a gas service today 1pm till 6pm the guy didn't turn up after waiting in all day. I called the office at lunch time to ask if they could give me an idea on the time and an ideal time slot. Because my son comes home from school & I can't cook anything for dinner while the guy is in the kitchen has he turns all the gas off. She couldn't give me a idea what time but said the guy would call me when he was near to my area & he didn't & he didn't show up. But they expect me to sit in all day again! Rubbish company if you're going to cancel you should send a confirmation text or call!!

Very helpful rearranging appointment

Job was raised with them by my landlord they didn’t attend the job and didn’t want to let me talk to a manager and rather than doing the job they booked it for the next day although the waters leaking through my ceiling customer service agents are very rude and disrespectful they do not take accountability for their poor service and make up excuses on why they can’t attend

Rude, arrogant and snooping engineer. Made my partner uncomfortable in our home and found him wondering the house on his own going into bedrooms and our lounge which is of none of his concern, he also started taking photos of our TV's