I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shav... See more
The prescription arrived on a Friday….been taking them on Thursday. I was at home, the doorbell did not ring, however, the notice of delivery was in my mailbox. Went to the postoffice first thin... See more
My experience with Phoneix has been Great. Shipping is fast, no hassle. I chatted with the doctor and changed my prescription without any problems. They even held back an order about to ship, refunded... See more
Company details
About Phoenix
Written by the company
Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
Contact info
1400 - 200 Wellington St W, M5V 3C7, Toronto, Canada
- hello@phoenix.ca
- phoenix.ca
Personalized Healthcare - Fully Online
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Its easy and you can ask questions anytime.
It would be better to know when its shipped on the app.
March 30, 2026
My experience with Phoenix has been…
My experience with Phoenix has been very good. Thank you!
March 29, 2026
Contacting Experience
Any questions or concerns, I have sent messages to the pharmacy or Doctor and within 24-48 hours I had answers to them.
April 2, 2026
I get my next prescription way too…
I get my next prescription way too soon, I just started a new Ozempic pen and I already got the next one. We are going away for vacation and I’m worried that I will be receiving them while I’m away. Is there a way that I could spread them out further?
March 30, 2026
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
So discreet and great product !
March 31, 2026
They do what they say they will do
They do what they say they will do. I went to them after being jerked around and ghosted by pocket pills. In comparison this company is awesome.
March 31, 2026
Package always arrived promptly.
March 31, 2026
Customer service excellence When my regular monthly order was “lost…
When my regular monthly order was “lost in the mail “ the company took my inquiry seriously and replaced it the following day express post.
You can’t get that kind of customer service anywhere anymore.
March 31, 2026
Order comes fast 😉
March 30, 2026
Very professional and easy to contact
Very professional and easy to contact. Very dependable
March 30, 2026
Feeling like my old self again finally
Feeling like my old self again finally. Not only lighter but so much more energy. Back to doing the things I used to do.
March 30, 2026
So far it's been working great!
So far it's been working great!! Definitely happy I decided to do the reassessment as it's been working much better.
March 29, 2026
Its been positive but it seems that…
Its been positive but it seems that I've reached the best results thin coverage,
I've requested a receipt for the purchases made and haven't received it
March 29, 2026
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
So far
So far, I have nothing but rave reviews for Phoenix. The ease of having everything shipped to my door makes everything simple. When I do have any questions they are very quick to respond and look after my needs.
March 26, 2026
I am excited for the changes that I am…
I am excited for the changes that I am seeing. I am trying hard to lose the amount of weight that I want.
March 27, 2026
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