University of Phoenix Reviews 7,957

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and faculty for their helpfulness, supportive nature, and proactive communication, making the overall user experience pleasant and smooth. Many people appreciate the personalized approach and the ease of navigating the online platform, which contributes to a positive learning journey. However, some customers were dissatisfied with aspects of the service and customer support, noting inconsistent information from advisors and occasional difficulties with instructors not providing adequate assistance or clear explanations for assignments. A few people also mentioned issues with assignment due dates and a desire for more interaction in classes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and accessibility of... See more

User experience

Clients share positive opinions on user experience, highlighting the program's flexibility, which allows them... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the strong support, flexibility, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible support,... See more

Instructions

Consumers generally find the instructions to be positive. Many reviewers appreciate the clear, well-organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more

Company replied

Rated 5 out of 5 stars

The frequent check ins from faculty and friendly professors made this experience pleasant. Whenever I had a question my calls and emails were answered quickly and professionally. Professors were very... See more

Rated 5 out of 5 stars

Masters degree. Public Administration. Finally finished it during Covid but had started it years earlier. I love Dr. Sperling's story the guy who founded it. I loved graduation. I found the learning t... See more

Company replied

Rated 5 out of 5 stars

Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens... See more

Company replied


Company details

  1. #3 of 4 best companies in University

About University of Phoenix

Written by the company

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time.

You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here:

https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here:

https://www.phoenix.edu/alumni/luminaries.html

We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs.

Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone.

As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school.

Your 24/7 classroom is open.

Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Built for Working Adults. Degree programs: Bachelor's, Master's, Doctoral, Associate, Certificates, Single Courses.

Written by the company

Work. Family. School. Choose all three.
You shouldn’t have to choose between supporting a family and rising to your potential. Earn your associate, bachelor’s, master’s or doctoral degree in the time you have right now.
Experience is an awesome teacher.
Our instructors average 20 years of real-world experience, so you won’t just learn theory — you’ll learn how to apply it.
Pay the same price from start to finish.
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, your tuition is locked in.
Take the fastest route to graduation.
Adult learners bring a lot to the table. Learn about opportunities that could shave thousands of dollars off your tuition costs, and months off your graduation date.
Earn your degree from an accredited university.
We are accredited by the Higher Learning Commission (hlcommission.org).

Tuition Guarantee

Pay the same price from start to finish

Pay the same price from start to finish
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, you can count on us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

My experience was speedy and the…

My experience was speedy and the advisor answered my questions, and met my needs.

February 11, 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Renata, thank you for the review - we’re glad to hear it was a quick and smooth process.
-Allie, Community Manager

Rated 4 out of 5 stars

University of Phoenix

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This was solved with a quick phone call. The only other gripe that I would have is the disbursements being for each class instead of one lump sum per "semester." Other than those two things everything is great!

February 11, 2026
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Reply from University of Phoenix

Hi Sean, thank you for your review. Glad to hear the scheduling is working well overall, and that the status issue was resolved quickly. Your input is appreciated and helps improve the experience.
-Allie, Community Manager

Rated 5 out of 5 stars

Great CB masters program

The program I completed most recently is self-paced but very challenging. However, the flexibility it offers ensures that it is achievable by anyone. The support is there, with staff and mentors always checking in. Their website is easy to navigate and help is always nearby.

February 11, 2026
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Reply from University of Phoenix

Hi, James, thank you for your review. It’s great to hear the self-paced format gave you the flexibility you needed, and that our staff and mentors were there to support you throughout the program. We’re also glad the website was easy to navigate and help felt close by.
-Allie, Community Manager

Rated 5 out of 5 stars

As a leader and founder of two international nonprofit organizations and a practitioner-scholar, my experience with University of Phoenix has been exceptional.

Survey Experience Response

As a leader and founder of two international nonprofit organizations and a practitioner-scholar, I have found the program at the University of Phoenix to be exceptionally relevant and impactful. What makes the University great is its deliberate integration of scholarly rigor with real-world application. The curriculum respects and builds upon professional experience while challenging leaders to think more critically, strategically, and ethically.

The faculty demonstrates a strong understanding of practitioner-based leadership, encouraging evidence-based decision-making, reflective practice, and applied research that directly informs organizational strategy and transformation. This approach has strengthened my ability to lead complex, cross-cultural organizations while grounding my work in theory, data, and systems thinking.

The University’s flexible, well-structured learning model enables senior leaders to engage deeply without compromising professional or community responsibilities. Overall, the University of Phoenix excels at developing scholar-practitioners equipped to translate research into meaningful organizational and societal impact.

February 11, 2026
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Reply from University of Phoenix

Hi Gideon, it's wonderful to hear how relevant and impactful the program has been for your work as a nonprofit leader and practitioner-scholar. Glad the flexible format made it possible to dive deep while still balancing everything you’re responsible for. Wishing you all the best as you move forward.
-Allie, Community Manager

Rated 5 out of 5 stars

The support

The support, feedback, and availability of the instructors for the courses I matriculated.

August 11, 2025
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Reply from University of Phoenix

Thank you for the review!
-Allie, Community Manager

Rated 5 out of 5 stars

My experience has been AMAZING in so…

My experience has been AMAZING in so many ways. The joy of going back to school has been a blessing and has also opened up so many possibilities for me.

March 11, 2025
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Reply from University of Phoenix

Thank you for sharing, so glad to hear your experience has been so positive. Wishing you all the best.
-Allie, Community Manager

Rated 5 out of 5 stars

Flexible hours

University of Phoenix offers flexible courses that fit with my busy schedule!

February 11, 2026
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Reply from University of Phoenix

We appreciate you sharing your experience.
-Allie, Community Manager

Rated 5 out of 5 stars

Creating the future!!!

University of Phoenix is slowly transforming me into a professional businesswoman. When I started in February 2025 I could barely download a file but here I am with 30 credits toward my Associate Degree. They personalized my course to meet my needs and their online platform is the greatest. One class every 5 weeks.

February 11, 2026
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Reply from University of Phoenix

So glad to hear this, Shondolyn. Congrats on earning 30 credits toward your Associate Degree! It’s great that the personalized courses and online platform have helped you grow your skills and confidence.
-Allie, Community Manger

Rated 3 out of 5 stars

Critical Issue Affecting Academic Progress: Faculty Communication Delays

I need to formally express that I am extremely dissatisfied with being repeatedly assigned to the same Instructor/Chair in my doctoral seminar courses, as this has directly hindered my academic progress. Despite multiple attempts to communicate through email, direct messaging, and phone calls, the instructor’s responses are consistently delayed—often arriving so late that I cannot complete revisions or gain the clarity needed to meet assignment expectations. This lack of timely engagement has created avoidable setbacks and has left me without the support required to successfully navigate doctoral‑level coursework. I am committed to meeting program standards, but I cannot do so without responsive and reliable faculty guidance. I am requesting immediate intervention to ensure I am paired with an instructor who provides timely communication and adequate academic support.

January 5, 2026
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Reply from University of Phoenix

Hi Mary, thank you for taking the time to share your experience with us. We’ve reached out to our team, and someone will contact you directly. In the meantime, if you have any additional details or questions, please feel free to email us at UOPXSocial@phoenix.edu. Thank you.
–Allie, Community Manager

Rated 5 out of 5 stars

My experience has been challenging but…

My experience has been challenging but overall this by far the best thing I can ever consider doing in my life not only you guys put up with challenges and having help comes along way I appreciate and I definitely tell my family how it is important to chase what you want In life definitely good to go to university of phoenix of knowledge , success and gratitude!

September 11, 2025
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Reply from University of Phoenix

Hi Kaylyn, we're so glad to hear it’s been worth it, even with the challenges. That perseverance is inspiring. We're wishing you all the best!
-Allie, Community Manager

Rated 4 out of 5 stars

While I love the format of classes…

While I love the format of classes being 6 weeks, I have a struggle in classes where it takes nearly 2-3 weeks waiting for a grade. Typically, this would not be a concern, but all of the assignments are built around a Week 2 assignment and not receiving the grade until week 4, that affects everything in between like discussions and the week 3 assignment. If teachers are going to use this format, then the initial assignment has to be graded quickly.

February 9, 2026
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Reply from University of Phoenix

Hi Kathleen, thank you for sharing this review, feedback like this is very helpful.
-Allie, Community Manager

Rated 5 out of 5 stars

Balances with my work and personal life

The program is really great and love all the feedback Ive been receiving from instructors. The program fits very well with my work and personal life as well.

February 11, 2026
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Reply from University of Phoenix

We're so glad to hear, Heliry! We appreciate you taking the time to share your experience.
-Allie, Community Manager

Rated 2 out of 5 stars

Incompetent Capstone Support

The Capstone program is not well supported. I have emailed my Field Placement Coordinator requesting help getting an agreement between the college and the organization which needed to be completed before the site supervisor form was signed.

She has been unwilling to help and directs me to have the site supervisor form signed (which I explained is not possible without her help getting an agreement between the two organizations).

This is frustrating and is making me think I will have to report this to my company's tuition assistance, UOP is a new MPH program they are funding and I think this is not sustainable based on my experience. I am not sure this will be resolved without changing colleges.

After I asked for help and received nothing, she sent me an email saying because I didn't resolve this on my own, by a date that she did not share with me, I would have to push out my graduation date. She has still not offered assistance and continues to direct me to have a form signed, which I have notified her multiple times - cannot be signed until there is a contract with the college.

February 4, 2026
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Reply from University of Phoenix

Hi Lindsay, we're concerned by your comments and we'd like to make this right. We've followed up with the department to contact you regarding this matter. In the meantime, if you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.
-Leann, Community Manager

Rated 1 out of 5 stars

Manipulative

Dropped me from my classes without notice in an attempt to get me to pay out of pocket instead of using the available financial aid. Run...do not recommend

October 1, 2025
Unprompted review
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Reply from University of Phoenix

Hi Sally, we’ve responded to your previous reviews and would still welcome the opportunity to address your concerns directly. Please complete this form so we can better assist you: https://bit.ly/2VX2Wof. Thank you.
-Allie, Community Manager

Rated 5 out of 5 stars

Masters degree

Masters degree. Public Administration. Finally finished it during Covid but had started it years earlier. I love Dr. Sperling's story the guy who founded it. I loved graduation. I found the learning teams and essays and writing super stressful but I'm so glad it's over

February 3, 2026
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Congratulations on finishing, especially after such a long journey. That’s a huge accomplishment and crossing that finish line feels amazing!
-Allie, Community Manager

Rated 5 out of 5 stars

I did not make it alone

I did not make it alone; It took the entire University of Phoenix’s Team.
So many factors played a huge role in helping me finish
I say Thank you to everyone! We did it!

The encouragement on the student page

The Faculty team; enrolment, advisors. Support departments;

The course/subject content; how it lessons was organized and aligned; the reading of the text text and zooming in on answers;
The leadership of the professor;
The students snd their participation
The class assignments

January 29, 2026
University of Phoenix logo

Reply from University of Phoenix

Julia, thank you for crediting us towards the support along your journey. You've worked so hard and you've earned it. Congratulations to you! We're wishing you well in your next chapter.
-Leann, Community Manager

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