The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

Pay the same price from start to finish

4035 S. Riverpoint Parkway, 85040, Phoenix, United States
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with University of Phoenix has been phenomenal. I started the program in 2008 for my Bachelor's degree in Business and graduated in 2013. Then I returned back in 2025 for my Master's degree in teaching. I couldn't be more thankful for such an excellent and flexible program for my daily schedule as a full time employee. Thanks to University of Phoenix, I feel I can reach my full potential and higher education for my future :)

Reply from University of Phoenix
Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens , no stress . The one class every 5 weeks is more than o can ask for, as a busy full time student and worker! Thanks University of Phoenix students his 2 time President’s and Dean’s list owe you another!! #UOPXmoments @uopx

Reply from University of Phoenix
Deciding to return to school as an adult learner has been the best decision I've ever made. I was nervous how this experience would unfold and I have to say the University of Phoenix has gone above and beyond to make me feel right at home. They have been there for me every step along the way. The amount of support you receive is incredible and I feel truly blessed to have them along side me on this journey. I cannot recommend this school enough. If you want more out of life than start here, you won’t regret it

Reply from University of Phoenix
I’m continually impressed by the seamless online coursework access at the University of Phoenix. Their Tribal Ops Team, engaging course material, and excellent instructors are why I recommend this university to everyone.

Reply from University of Phoenix
Ive had a few issues getting my excess funds, both times now, my first two classes. That is somewhat annoying, and seems like unnecessary. Other than that I love the program.

Reply from University of Phoenix
This school is incredible My son has never been so well in school in all his life and he is awesome in this school cuz you guys help him so much you guys are there for everything you guys answer questions I love the administrators I love everybody that I've talking to that's why you guys are the best

Reply from University of Phoenix
The University of Phoenix offers a flexible and well-structured learning environment ideal for working professionals. Courses are practical, instructors are supportive, and assignments are applicable to real-world situations. A solid option for those seeking career-focused education with flexibility.

Reply from University of Phoenix
Exemplary student support in all aspects of the learning process. From enrollment to graduation, even career services to help afterwards.

Reply from University of Phoenix
I was able to achieve my goal of graduating with an MBA and the entire staff was easily available and supportive in my efforts.
The coursework was informative and afforded me an opportunity to learn valuable information that will impact my career.
I am honored and thankful to be a University of Phoenix graduate.

Reply from University of Phoenix
The University of Phoenix stands out for its strong focus on accessibility and flexibility in higher education. The university is designed to support working adults, parents, and nontraditional students by offering online programs, flexible scheduling, and year-round enrollment options. This makes higher education more attainable for individuals who may not be able to attend a traditional campus.
The university also does well in aligning its programs with real-world career skills. Many courses are structured to be practical and career-focused, helping students apply what they learn directly to their professional lives. Additionally, the University of Phoenix provides student support services such as academic advising, career guidance, and online learning resources, which help students stay engaged and progress toward their goals.
Overall, the University of Phoenix excels in providing convenient, career-oriented education while meeting the needs of adult learners through flexible and supportive learning models.

Reply from University of Phoenix
I am so grateful to be a student at the university of Phoenix

Reply from University of Phoenix
Some of the teachers aren’t as good. They give me 0 points even when the assignment is a couple hours late.
I’m in a completely different time zone and different teachers have different grace periods. So far I’ve had two of the worse teachers for Teamwork and Collaboration, and for socials I believe it was.

Reply from University of Phoenix
So far the staff has been very helpful and insightful and eager to help me learn to succeed.

Reply from University of Phoenix
University of Phoenix is such a considerate and amazing school. They offer resources and different ways to help you be successful. I’ve been attending the school for 6 years and would never change my experience. I’m been so successful at UOP I’ve decided to start my Masters program! This school has given me the tools to be successful in every way. Graduate early and even support me when hardships took place.

Reply from University of Phoenix
The University of Phoenix values its students and enhances the learning process to ensure courses are tailored to a specific area of study and the development of each individual.

Reply from University of Phoenix
My guidance towards getting my licensure has been non existent. When I have questions or seek assistance what I get is a long cookie cutter email with a thousand hyperlinks.

Reply from University of Phoenix
University of Phoenix — A Call for Accountability and Safety for African American Students
My experience with the University of Phoenix has been deeply disappointing and painful. While the institution promotes itself as inclusive, supportive, and committed to student success, my personal encounter reveals a strikingly different reality for African American learners; especially when faculty behavior goes unchecked.
In my time as a student, I have faced ongoing hostile interactions with Professor Claude Toland that raise serious concerns about racial bias in teaching, grading, and communication. These patterns have created unnecessarily challenging and unjust learning conditions for me and other Black students. Critically, the grading processes used have felt arbitrary and punitive, contributing to stress, confusion, and a sense of being unsupported. When issues were documented thoroughly, often with detailed evidence, it became clear that the concern was not merely about misunderstanding, but about how feedback and evaluation were delivered in a way that felt discriminatory.
What has been most disheartening is not only the behavior itself, but the University’s response. Despite extensive documentation and clear examples, University of Phoenix leadership has not acted in a way that protects the academic integrity and well-being of its African American students. Instead, the message communicated has been closer to “this is how the professor is”, an expectation that students must simply accept hostile or racially insensitive conduct as normal or unchangeable.
This response silences students who raise concerns, minimizes the real emotional and educational harm caused, and protects faculty at the expense of learners who are already navigating systemic inequities. Racism in education, whether explicit or implicit, has deep, lasting effects. When an institution fails to address it meaningfully, it undermines its own mission to deliver equitable education to all students.
I am sharing this review not to attack individuals, but to advocate for accountability, fairness, and true inclusion. Every student deserves a learning environment where they are judged on their work without bias, where concerns are taken seriously, and where cultural competency and respect are not optional. The University of Phoenix must do better to protect its African American students and uphold academic integrity when harmful behavior is brought to light.

Reply from University of Phoenix
What made the experience so great was the flexibility and the responsiveness of the instructors and other faculty.

Reply from University of Phoenix
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.