University of Phoenix Reviews 7,957

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and faculty for their helpfulness, supportive nature, and proactive communication, making the overall user experience pleasant and smooth. Many people appreciate the personalized approach and the ease of navigating the online platform, which contributes to a positive learning journey. However, some customers were dissatisfied with aspects of the service and customer support, noting inconsistent information from advisors and occasional difficulties with instructors not providing adequate assistance or clear explanations for assignments. A few people also mentioned issues with assignment due dates and a desire for more interaction in classes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and accessibility of... See more

User experience

Clients share positive opinions on user experience, highlighting the program's flexibility, which allows them... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the strong support, flexibility, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible support,... See more

Instructions

Consumers generally find the instructions to be positive. Many reviewers appreciate the clear, well-organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more

Company replied

Rated 5 out of 5 stars

The frequent check ins from faculty and friendly professors made this experience pleasant. Whenever I had a question my calls and emails were answered quickly and professionally. Professors were very... See more

Rated 5 out of 5 stars

Masters degree. Public Administration. Finally finished it during Covid but had started it years earlier. I love Dr. Sperling's story the guy who founded it. I loved graduation. I found the learning t... See more

Company replied

Rated 5 out of 5 stars

Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens... See more

Company replied


Company details

  1. #3 of 4 best companies in University

About University of Phoenix

Written by the company

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time.

You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here:

https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here:

https://www.phoenix.edu/alumni/luminaries.html

We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs.

Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone.

As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school.

Your 24/7 classroom is open.

Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Built for Working Adults. Degree programs: Bachelor's, Master's, Doctoral, Associate, Certificates, Single Courses.

Written by the company

Work. Family. School. Choose all three.
You shouldn’t have to choose between supporting a family and rising to your potential. Earn your associate, bachelor’s, master’s or doctoral degree in the time you have right now.
Experience is an awesome teacher.
Our instructors average 20 years of real-world experience, so you won’t just learn theory — you’ll learn how to apply it.
Pay the same price from start to finish.
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, your tuition is locked in.
Take the fastest route to graduation.
Adult learners bring a lot to the table. Learn about opportunities that could shave thousands of dollars off your tuition costs, and months off your graduation date.
Earn your degree from an accredited university.
We are accredited by the Higher Learning Commission (hlcommission.org).

Tuition Guarantee

Pay the same price from start to finish

Pay the same price from start to finish
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, you can count on us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

My experience with University of…

My experience with University of Phoenix has been phenomenal. I started the program in 2008 for my Bachelor's degree in Business and graduated in 2013. Then I returned back in 2025 for my Master's degree in teaching. I couldn't be more thankful for such an excellent and flexible program for my daily schedule as a full time employee. Thanks to University of Phoenix, I feel I can reach my full potential and higher education for my future :)

January 21, 2026
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

We love having you in our Phoenix family, Eileen! We're happy to have you back in classes and continuing to soar to reach those goals. You can do this, we believe in you!
-Leann, Community Manager

Rated 5 out of 5 stars

Thriving and Shining ! Two time Degree with University of Phoenix

Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens , no stress . The one class every 5 weeks is more than o can ask for, as a busy full time student and worker! Thanks University of Phoenix students his 2 time President’s and Dean’s list owe you another!! #UOPXmoments @uopx

January 21, 2026
Unprompted review
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Reply from University of Phoenix

Look at you go, Mishonda! We're proud of you for working hard towards your goals. It's our pleasure to support you in your journey. Thank you for taking the time to let us know how we're doing, it means a lot to us.
-Leann, Community Manager

Rated 5 out of 5 stars

Deciding to return to school as an…

Deciding to return to school as an adult learner has been the best decision I've ever made. I was nervous how this experience would unfold and I have to say the University of Phoenix has gone above and beyond to make me feel right at home. They have been there for me every step along the way. The amount of support you receive is incredible and I feel truly blessed to have them along side me on this journey. I cannot recommend this school enough. If you want more out of life than start here, you won’t regret it

January 20, 2026
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Reply from University of Phoenix

We're thrilled to learn that you feel supported throughout your journey, Briana. We're always here to help you reach your goals. Keep soaring, you can do this! We're wishing you all the best.
-Leann, Community Manager

Rated 5 out of 5 stars

I’m continually impressed by the…

I’m continually impressed by the seamless online coursework access at the University of Phoenix. Their Tribal Ops Team, engaging course material, and excellent instructors are why I recommend this university to everyone.

November 11, 2025
Unprompted review
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Reply from University of Phoenix

Hi Martha, thank you so much for your recommendation. It means a lot to us to know that you're enjoying your experience through our faculty, staff, and courses. Thanks for your review!
-Leann, Community Manager

Rated 3 out of 5 stars

Ive had a few issues getting my excess…

Ive had a few issues getting my excess funds, both times now, my first two classes. That is somewhat annoying, and seems like unnecessary. Other than that I love the program.

January 15, 2026
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Reply from University of Phoenix

Hi Emma, thank you for bringing this concern to our attention. We'll follow up with the department to contact you. If you have any additional details you'd like to add, please send us an email to UOPXSocial@phoenix.edu. Thank you.
-Leann, Community Manager

Rated 5 out of 5 stars

School great

This school is incredible My son has never been so well in school in all his life and he is awesome in this school cuz you guys help him so much you guys are there for everything you guys answer questions I love the administrators I love everybody that I've talking to that's why you guys are the best

January 15, 2025
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Reply from University of Phoenix

This makes us smile to know your son feels supported through his educational journey. Thank you for taking the time to let us know how we're doing!
-Leann, Community Manager

Rated 5 out of 5 stars

Best experience ever

January 7, 2026
University of Phoenix logo

Reply from University of Phoenix

This made our day to know that you feel so strongly and positively about your experience, Nessa!
-Leann, Community Manager

Rated 5 out of 5 stars

The University of Phoenix offers a Supportive, Flexible, and Career-Focused Education

The University of Phoenix offers a flexible and well-structured learning environment ideal for working professionals. Courses are practical, instructors are supportive, and assignments are applicable to real-world situations. A solid option for those seeking career-focused education with flexibility.

January 12, 2026
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Reply from University of Phoenix

Hello Wilmarie, thank you for taking the time to leave us a review. Our faculty and staff truly want to see our students reach their goals. We're happy that you feel supported and that you're learning career-relevant skills to utilize in the workplace. Keep up the great work!
-Leann, Community Manager

Rated 5 out of 5 stars

Exemplary student support

Exemplary student support in all aspects of the learning process. From enrollment to graduation, even career services to help afterwards.

January 14, 2026
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Reply from University of Phoenix

We truly appreciate your feedback regarding our processes and staff. Thank you for letting us know how we're doing, William!
-Leann, Community Manager

Rated 5 out of 5 stars

I was able to achieve my goal of…obtaining my MBA

I was able to achieve my goal of graduating with an MBA and the entire staff was easily available and supportive in my efforts.
The coursework was informative and afforded me an opportunity to learn valuable information that will impact my career.
I am honored and thankful to be a University of Phoenix graduate.

September 8, 2025
University of Phoenix logo

Reply from University of Phoenix

Hi Beckley, we appreciate you taking the time to detail your experience and leave us feedback. We're so happy to have you as part of our Phoenix family! We're thrilled to see that the skills you've learned in your program will support you in the next steps of your career. Keep soaring!
-Leann, Community Manager

Rated 5 out of 5 stars

The heart is where the home is

The University of Phoenix stands out for its strong focus on accessibility and flexibility in higher education. The university is designed to support working adults, parents, and nontraditional students by offering online programs, flexible scheduling, and year-round enrollment options. This makes higher education more attainable for individuals who may not be able to attend a traditional campus.

The university also does well in aligning its programs with real-world career skills. Many courses are structured to be practical and career-focused, helping students apply what they learn directly to their professional lives. Additionally, the University of Phoenix provides student support services such as academic advising, career guidance, and online learning resources, which help students stay engaged and progress toward their goals.

Overall, the University of Phoenix excels in providing convenient, career-oriented education while meeting the needs of adult learners through flexible and supportive learning models.

January 14, 2026
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Reply from University of Phoenix

Hi Charmaine, we truly appreciate you taking the time to leave us your detailed feedback. Our main goal is to always ensure our students have what they need to reach their goals. We're proud to be by your side and support you along the way. You've got this!
-Leann, Community Manager

Rated 3 out of 5 stars

Some of the teachers aren’t as good

Some of the teachers aren’t as good. They give me 0 points even when the assignment is a couple hours late.
I’m in a completely different time zone and different teachers have different grace periods. So far I’ve had two of the worse teachers for Teamwork and Collaboration, and for socials I believe it was.

December 11, 2025
University of Phoenix logo

Reply from University of Phoenix

Hi David, thank you for reaching out. We’d like to support you as soon as possible. We’ve shared this with our internal team, and someone will contact you directly. In the meantime, if you have any additional questions or concerns, please email us at UOPXSocial@phoenix.edu. Thank you.
-Allie, Community Manager

Rated 5 out of 5 stars

So far the staff has been very helpful…

So far the staff has been very helpful and insightful and eager to help me learn to succeed.

January 14, 2026
University of Phoenix logo

Reply from University of Phoenix

Our faculty and staff truly want to see our students soar! We're glad to hear that you feel supported.
-Leann, Community Manager

Rated 5 out of 5 stars

University of Phoenix is such a…

University of Phoenix is such a considerate and amazing school. They offer resources and different ways to help you be successful. I’ve been attending the school for 6 years and would never change my experience. I’m been so successful at UOP I’ve decided to start my Masters program! This school has given me the tools to be successful in every way. Graduate early and even support me when hardships took place.

January 14, 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Summer, this made our day to see! We're thrilled for you to take these exciting next steps in your educational journey. We know you'll do great! We're happy to support you along the way.
-Leann, Community Manager

Rated 5 out of 5 stars

very flexible

very flexible

January 14, 2026
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Reply from University of Phoenix

Thank you for your feedback! Our flexible programs and schedules help our students to reach their goals.
-Leann, Community Manager

Rated 5 out of 5 stars

Value-based leadership

The University of Phoenix values its students and enhances the learning process to ensure courses are tailored to a specific area of study and the development of each individual.

January 14, 2025
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Reply from University of Phoenix

Hi Shonta, we appreciate you taking the time to leave us your feedback! It's our pleasure to support you in reaching your goals. Thank you!
-Leann, Community Manager

Rated 3 out of 5 stars

My guidance towards getting my…

My guidance towards getting my licensure has been non existent. When I have questions or seek assistance what I get is a long cookie cutter email with a thousand hyperlinks.

January 5, 2026
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Reply from University of Phoenix

Hi Gabriel, we're concerned by your experience and we'd like to look into this. We'll be following up with the department to reach out. If you have any additional details you'd like to share, please do so at UOPXSocial@phoenix.edu. Thank you.
-Leann, Community Manager

Rated 1 out of 5 stars

University of Phoenix — A Call for Accountability and Safety for African American Students

University of Phoenix — A Call for Accountability and Safety for African American Students

My experience with the University of Phoenix has been deeply disappointing and painful. While the institution promotes itself as inclusive, supportive, and committed to student success, my personal encounter reveals a strikingly different reality for African American learners; especially when faculty behavior goes unchecked.

In my time as a student, I have faced ongoing hostile interactions with Professor Claude Toland that raise serious concerns about racial bias in teaching, grading, and communication. These patterns have created unnecessarily challenging and unjust learning conditions for me and other Black students. Critically, the grading processes used have felt arbitrary and punitive, contributing to stress, confusion, and a sense of being unsupported. When issues were documented thoroughly, often with detailed evidence, it became clear that the concern was not merely about misunderstanding, but about how feedback and evaluation were delivered in a way that felt discriminatory.

What has been most disheartening is not only the behavior itself, but the University’s response. Despite extensive documentation and clear examples, University of Phoenix leadership has not acted in a way that protects the academic integrity and well-being of its African American students. Instead, the message communicated has been closer to “this is how the professor is”, an expectation that students must simply accept hostile or racially insensitive conduct as normal or unchangeable.

This response silences students who raise concerns, minimizes the real emotional and educational harm caused, and protects faculty at the expense of learners who are already navigating systemic inequities. Racism in education, whether explicit or implicit, has deep, lasting effects. When an institution fails to address it meaningfully, it undermines its own mission to deliver equitable education to all students.

I am sharing this review not to attack individuals, but to advocate for accountability, fairness, and true inclusion. Every student deserves a learning environment where they are judged on their work without bias, where concerns are taken seriously, and where cultural competency and respect are not optional. The University of Phoenix must do better to protect its African American students and uphold academic integrity when harmful behavior is brought to light.

December 1, 2025
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Hi Angel, we're extremely concerned to read your review and want to ensure it's reviewed immediately. Please send us an email at UOPXSocial@phoenix.edu with your full name and IRN as soon as possible. Thank you.
-Allie, Community Manager

Rated 5 out of 5 stars

Flexible and responsive

What made the experience so great was the flexibility and the responsiveness of the instructors and other faculty.

January 2, 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Dominic, we're glad to hear you felt supported through your program. Our faculty and staff truly want our students to reach their goals!
-Leann, Community Manager

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