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Phoenix Health & Safety Reviews 

2,712
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their extensive knowledge, practical examples, and engaging teaching styles that make complex health and safety subjects much easier to follow and understand. People also express that the support network is truly exceptional, featuring helpful administrators and dedicated tutors who provide thorough resources and continuous encouragement. Though some reviewers noted difficulties with remote learning sessions, mentioning challenges with online video platforms or experiencing delays in receiving feedback on submitted homework. Some people also mentioned issues with communication after classes concluded or faced hurdles when trying to reach out for additional help.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing tutors and assessors as knowledgeable,... See more

User experience

Clients share positive opinions on user experience, highlighting well-structured courses, intuitive online... See more

Service

Consumers find service to be exceptionally positive, frequently praising the knowledgeable trainers and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the approachable and... See more

Quality

Reviewers express great satisfaction regarding the high quality and relevance of the training material... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course tutor Wayne was excellent . His style and teaching methods made the course both fun and effective. ( Not death by PowerPoint) He is a credit to Phoenix . Training and reference materials we... See more

Company replied

Rated 5 out of 5 stars

After completing my NEBOSH GC via a 9 day classroom experience, which was great, I took on my L6 NVQ via remote learning with Phoenix. I was apprehensive as I have often needed a strong structure to s... See more

Company replied

Rated 5 out of 5 stars

I’ve just completed a 9 day course for the NEBOSH General Cert. It was clear and informative with some great interaction in the classroom. We had two trainers and they both put everyone at ease and th... See more

Company replied

Rated 5 out of 5 stars

I have just completed the 2 week NEBOSH general certificate course with Phoenix. Firstly the communication before the course and on the live chat was fantastic. I did the course through virtual clas... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Safety and Work Wear Store
  3. Training School

Written by the company

Phoenix Health & Safety provides a range of Health and Safety training courses, including IOSH Training, NEBOSH and IEMA Qualifications, and the NVQ Level 6 Diploma. Established in 2005, Phoenix is committed to providing the ultimate learning experience to its students, cutting through the jargon and red tape of the health and safety industry. We offer a range of learning methods for our training courses and qualifications. Students can book a Classroom course delivered in one of over 30 UK venues. You can get the same classroom experience online with our Virtual Classroom courses, with lessons delivered via video calls. Alternatively, opt for flexible e-Learning, where you’ll progress at your own pace, studying on our dedicated e-Learning platform. Employers wanting to book a course for their team can also choose our In-House study option, where the course is delivered at your premises, minimising disruption to your organisation’s work. Whatever method of study you choose, Phoenix students always benefit from the assistance of our Study Support team. Contact them by telephone or email, and they’ll give you study advice, exam tips, and explanations of course content. Phoenix also offers various Health and Safety Consultancy Services, including constructing your Risk Assessments, Audits, Inspections, and Health and Safety Policy creation. These support your organisation in meeting legal safety requirements and improving its Health and Safety Management System. Whether it be health and safety training or support for your organisation’s safety practices, Phoenix delivers an outstanding service, helping you meet your safety needs.


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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

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(2,712)

444 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company.

Great company.

The trainer I was allocated, Matt Griffin, was really good. always had time to answer any questions that i had. He took the time to explain the next steps and also gave good advice on the next steps. Thank you for all the help. I would 100% recommend people to use this company

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

NVQ Diploma Level 6

I have thoroughly enjoyed completing my NVQ Diploma course and would highly recommend it to anyone looking to develop their knowledge, skills and professional qualifications.

Throughout the course, I received excellent support from my tutor, Rebecca. She was always approachable, helpful and encouraging, and took the time to explain things clearly whenever I needed additional guidance. Her knowledge and experience made the learning process much easier and gave me confidence in completing the required work.

Rebecca provided consistent support and constructive feedback throughout the course, while also allowing me to work independently and at my own pace. Her professionalism and commitment to helping me achieve the qualification made a real difference to my overall experience.

I am extremely pleased to have completed the course and would like to thank Rebecca for all of her support, encouragement and guidance throughout my studies.

September 1, 2026
Unprompted review
Rated 4 out of 5 stars

Post Completion- Level 6 NVQ

Recently completed my Level 6 NVQ Diploma in Occupational Health and Safety Practice. Having completed NEBOSH General & Construction in the classroom. More recently, I completed the Nebosh Fire in the Open Book online format, and I would admit I was a little apprehensive about doing the level 6 NVQ online.
Rebecca Walsh was my tutor; she was extremly supportive throughout. Very proactive in response, allowing consistency and momentum throughout the course. Thank you.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Studying with Phoenix Health & Safety - 5*

Excellent experience with Phoenix Health & Safety whilst completing my NVQ Level 6 in Occupational Health & Safety. The support provided throughout was first-class. A particular thank you to Rebecca Walsh, whose knowledge, professionalism and encouragement helped me successfully achieve the qualification. I would highly recommend Phoenix and Rebecca to anyone looking to advance their health and safety career.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience and Highly Recommend

Having recently completed the classroom based NEBOSH National General Certificate, I'd have no hesitation recommending Phoenix to anyone considering health and safety training.
The venue and facilities were good and the course was nicely structured. I felt well supported throughout by my trainer Shane, who made the topics enjoyable and relatable. Overall, a positive experience and one I'd revisit to progress my qualifications.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have nothing bad to say

I have nothing bad to say about my experience with Phoenix Health and Safety - I have recently completed my NVQ6 with them and the process was seamless with a really easy to use online platform for evidence submissions and Knowledge tasks. My NVQ Assessor Rebecca Walsh was really approachable and helpful and response time to queries etc was fantastic. I would 100% recommend this company and they will definitely be my first port of call going forward.

September 21, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Emma.

There’s nothing better than hearing that the experience was seamless from start to finish. Completing a Level 6 NVQ is a significant undertaking, so it’s fantastic to know that the online platform made submitting evidence and completing knowledge tasks straightforward and easy to manage.

It’s also wonderful to hear that Rebecca provided the level of support you needed throughout the qualification. Being approachable, responsive and available to help when questions arise can make a real difference to the learner experience, and Rebecca will be delighted to know that her support contributed so positively to your journey.

Most importantly, congratulations on completing your NVQ Level 6. Thank you for placing your trust in Phoenix and for your fantastic recommendation. Knowing that we'll be your first port of call in the future is a compliment we truly appreciate.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Level 6 NVQ Diploma - Rebecca Walsh

Recently completed my Level 6 NVQ Diploma in Occupational Health and Safety Practice. Having completed NEBOSH General & construction in the class room, I was a little apprehensive about doing the L6 NVQ online. Rebecca Walsh was my tutor, she was outstanding throughout & nothing but praise. Very proactive in response, allowing consistency and momentum throughout the course. Thank you.

Nathan S

September 18, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Nathan.

It’s great to hear that, despite being accustomed to classroom-based learning through your NEBOSH General and Construction qualifications, the transition to the Level 6 NVQ worked so well for you. Moving to an online qualification can feel like a big change, so it’s wonderful to know that the experience exceeded your expectations.

Rebecca will be delighted to read your comments. Maintaining momentum is so important on a qualification like the NVQ, and her proactive approach, responsiveness and commitment to supporting learners are qualities that make a real difference. It’s fantastic to hear that you felt consistently supported throughout the course.

Congratulations on completing your Level 6 NVQ Diploma in Occupational Health and Safety Practice, and thank you for recognising Rebecca’s contribution to your success.

All the best,
Team Phoenix

Rated 5 out of 5 stars

The training was very well delivered…

The training was very well delivered and explained in a very professional manner. Enjoyed the course and the positive engagement from our tutor Simon Moore.

September 7, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Harriett.

It’s lovely to hear that you enjoyed the course and found the training to be clearly explained and professionally delivered. A positive learning experience is something we always strive for, so it’s great to know the course met your expectations.

We're particularly pleased that Simon’s engaging approach helped enhance your experience. Creating an interactive environment where learners feel involved and supported is an important part of effective training, and it’s wonderful to hear that his positive attitude came through so strongly.

Thank you again for taking the time to leave a review.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great NEBOSH general certificate course

I've just completed my 9 day in-classroom NEBOSH general certificate course with Shane. He has been an excellent trainer and made the course enjoyable throughout. He has provided excellent feedback on completed homework and has given helpful advice towards the upcoming exams. Definitely recommend!

September 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Daniel.

Finishing an intensive nine-day NEBOSH General Certificate course is a fantastic achievement, and it’s great to hear that the experience was such a positive one for you.

Shane will be delighted to know that his support helped make the course both enjoyable and rewarding. Providing detailed feedback on homework, helping learners strengthen their understanding and sharing practical exam advice are all important parts of the learning journey, so it’s wonderful to hear that these aspects added value to your experience.

It sounds like you’ve put in a great deal of work over the course, and we’re pleased that you feel well prepared for the next stage. Thank you for your recommendation, and we wish you every success in your upcoming exams.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I recently completed the Level 6 NVQ…

I recently completed the Level 6 NVQ Diploma in Occupational Health and Safety Practice with Phoenix and had a very positive experience throughout.

My assessor, Matt Griffin, was professional, approachable and supportive from the beginning. His feedback was clear and constructive, and he helped me understand what was required while allowing me to use genuine evidence from my own workplace and experience.

The course was well structured and manageable alongside a demanding full-time role. I am delighted to have passed and would happily recommend Phoenix—and Matt in particular—to anyone considering an occupational health and safety qualification.

September 15, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your experience, James, and congratulations on achieving your Level 6 NVQ Diploma in Occupational Health and Safety Practice.

It's particularly encouraging to hear that the qualification fitted alongside your demanding full-time role while still providing a structured and manageable learning experience. The flexibility of the NVQ is one of its key strengths, so it's great to know it worked well for you.

Matt will be pleased to hear your feedback. His approach is centred around helping learners demonstrate their competence through real workplace evidence, while providing clear guidance and constructive feedback along the way. It's wonderful to know that his support gave you the clarity and confidence needed to progress successfully through the qualification.

Achieving a Level 6 Diploma is a significant professional milestone, and we're delighted to have been part of your journey. Thank you for your recommendation and for recognising Matt's contribution to your success.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Don t use anyone else !

I am new to the role as Head of Service with a homeless charity and from the first day I met Toby I felt confident that I was in safe hands with our health and safety, he is a true professional and his knowledge immeasurable. Phoenix sort everything out for you and their support network is second to none. Amr and Ashlea are stars in their own right and the visit and actions they completed has instilled confidence that we are on the right path and have unconditional support to get there. I cannot thank Toby and his team enough and would give them 100 stars if I could.

September 15, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to leave such a wonderful review, Sue.

Starting a new role comes with plenty of challenges, so it's fantastic to hear that Toby gave you confidence from day one and helped reassure you that your health and safety arrangements were in safe hands. Building trusted partnerships with organisations is at the heart of what we do, and it's great to know that Toby's knowledge, professionalism and support have made such a positive impact.

We're also delighted to hear your kind words about Amr and Ashlea. Knowing that their visit, guidance and actions have helped give you confidence in the direction of your health and safety journey is exactly the outcome we strive for. Supporting organisations that do such important work in their communities is a privilege, and we're pleased to be part of that journey with you.

Your comments about the team's support and your "100 stars" rating genuinely mean a great deal. Thank you for placing your trust in Phoenix and for sharing your experience so openly.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Completing the L6 NVQ slotted in very…

Completing the L6 NVQ slotted in very well with my existing work commitments, Ann Mitchell was my tutor, Ann provided expert guidance on any questions I had regarding types of evidence I can use, I found her feedback constructive and helpful espcally in maintaining my portfolio, and development plan.

September 14, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Carl.

One of the key benefits of the Level 6 NVQ is its flexibility, so it’s great to hear that you were able to fit the qualification around your existing work commitments while continuing to develop your professional skills.

We're particularly pleased to hear how valuable Ann’s support was throughout your journey. Selecting the right evidence can often be one of the more challenging aspects of the qualification, and it’s wonderful to know that her guidance helped give you clarity and confidence. Constructive feedback is essential when building a strong portfolio, so we're delighted that her advice supported both your submissions and your ongoing development plan.

Congratulations on completing your qualification, and thank you for taking the time to share your experience.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent support throughout my Level 6

**Excellent support throughout my Level 6 NVQ**

I had a really positive experience completing my Level 6 NVQ in Occupational Health and Safety Practice with Phoenix Health & Safety.

A special thank you to Rebecca Walsh, who was my mentor and assessor throughout the qualification. Rebecca was approachable, knowledgeable and supportive, and always provided clear and constructive feedback. She helped me understand exactly what was required while still allowing me to demonstrate my own knowledge and experience.

Completing an NVQ alongside a full-time role can be challenging, but Rebecca’s guidance made the process much more manageable. Her support gave me confidence that I was on the right track and helped me successfully progress through each unit.

I would highly recommend Phoenix Health & Safety, particularly Rebecca, to anyone considering completing their Level 6 NVQ.

September 10, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such detailed feedback, Joel.

Completing a Level 6 NVQ alongside a full-time role is a significant achievement, so it’s fantastic to hear that the experience was such a positive one for you. The qualification requires dedication and commitment, and it’s great to know that you felt supported throughout the journey.

Rebecca will be delighted to read your comments. Her ability to provide clear, constructive feedback while encouraging learners to demonstrate their own knowledge and experience is one of her greatest strengths. It’s particularly pleasing to hear that her guidance helped build your confidence and gave you reassurance that you were progressing in the right direction at every stage of the qualification.

Your comments also highlight an important aspect of the NVQ route. With the right support, it can be successfully balanced alongside professional responsibilities, allowing learners to develop their competence while continuing to perform in their role.

Congratulations on completing your qualification, and thank you for recommending both Rebecca and Phoenix Health & Safety. Your feedback is greatly appreciated.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I recently completed the IOSH Managing…

I recently completed the IOSH Managing Safely course with Phoenix Health & Safety and had a very positive experience throughout.

The course was well structured, informative and practical, with plenty of useful information that I can apply in the workplace.

A particular mention must go to our trainer, Shane Goss, who was excellent. Shane was knowledgeable, approachable and engaging, and explained the subject matter clearly while using practical examples that made the course interesting and easy to follow. He created a relaxed environment where questions and discussion were encouraged.

I’m very pleased to have successfully completed the qualification and would happily recommend Phoenix Health & Safety to anyone considering the IOSH Managing Safely course.

September 4, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your feedback, Julian, and congratulations on successfully completing the IOSH Managing Safely course.

It’s great to hear that you found the programme both practical and informative, and that the content provided valuable knowledge you can take back into the workplace. Our goal is always to deliver training that has a real impact beyond the classroom, so it’s fantastic to know the course achieved that for you.

Shane will be delighted to read your comments. His ability to combine technical knowledge with practical examples and open discussion helps create an environment where learners feel comfortable engaging with the material and asking questions. It’s wonderful to hear that his approach made the course both interesting and easy to follow.

Thank you again for your recommendation and for choosing Phoenix to support your professional development.

All the best,
Team Phoenix

Rated 5 out of 5 stars

The IOSH course was quite informative…

The IOSH course was quite informative and the delivery of the course material was very good.
What I learned will be quite useful going forward.

August 28, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Leye.

It’s great to hear that you found the IOSH course informative and that the material was delivered in a clear and effective way.

One of the key aims of the course is to provide practical knowledge that learners can take back into their roles, so it’s particularly pleasing to hear that you came away with insights and understanding that will be useful going forward.

Thank you again for taking the time to leave a review. We’re delighted that the course has added value to your professional development.

All the best,
Team Phoenix

Rated 5 out of 5 stars

1 of the better course providers

1 of the better training courses I have been on, great trainer (Shane) courses like this can be really boring and hard to concentrate for the amount of information you take in over 3 days (IOSH Managing safely) but Shane broke the course up well and threw in multiple real life events and interactive discussions which made the course in my opinion more enjoyable and easier to remember the information.

September 2, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Luke.

It’s fantastic to hear that the IOSH Managing Safely course stood out as one of the better training courses you’ve attended. We know that covering a large amount of information over three days can be demanding, so it’s great to hear that the course remained engaging and enjoyable throughout.

Shane will be especially pleased to hear your comments. His use of real-life examples, interactive discussions and practical experiences is designed to make the content more relatable and memorable, helping learners stay focused while building confidence in the subject matter. It’s wonderful to know that this approach helped bring the material to life and made it easier to retain.

Thank you again for taking the time to leave a review. We really appreciate your feedback.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NVQL6 Diploma in H&S

I have recently completed the NVQL6 Diploma for H&S professionals. The method for submitting evidence based learning and answering knowledge based questions using the supplied templates was very easy to navigate and made the experience a pleasant one. My assessor was Rebecca Walsh who always readily available to help with any questions I had and guide me through the qualification. Having an assessor allocated for my qualification was a huge help. Would highly recommend Phoenix for any of your H&S course needs.

September 2, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback.

Congratulations on completing your NVQ Level 6 Diploma in Occupational Health and Safety. It's great to hear that you found the qualification straightforward to navigate and that the evidence-based approach, templates and knowledge questions helped make the process both clear and enjoyable.

We're particularly pleased to hear how valuable Rebecca's support was throughout your journey. Having a dedicated assessor to provide guidance, answer questions and help you stay on track can make a real difference, and it's wonderful to know that her availability and support contributed positively to your experience.

Thank you also for highlighting the structure of the programme. We work hard to make the qualification as accessible and user-friendly as possible, while ensuring learners can demonstrate their competence through practical workplace evidence.

We really appreciate your recommendation and are delighted that you would choose Phoenix for future health and safety training needs.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NVQ lvl6

The whole process of booking the NVQ was smooth and efficient.
The course started excellently, initial conversations and setting out the programme, rattled through four units and received no feedback and led to serious delays in completion and my confidence in the assessor wavered.
Fast forward 12 months with a new more accommodating assessor (Rebecca) who was supportive, understanding and all round positive influence I have completed a course that was looking out of grasp.
I have completed several courses with Phoenix both classroom and distance and apart from a 12 month hiccup and a bad experience to start I wouldn't hesitate to complete more learning with them.

September 1, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such honest and balanced feedback, Dan.

We're pleased to hear that the initial stages of your NVQ journey, including the enrolment process and programme setup, were smooth and straightforward. However, we're sorry to learn that delays in feedback during the early part of your qualification affected both your progress and confidence. We understand how important regular communication and timely support are when working towards a qualification of this level.

We're especially grateful for your comments about Rebecca. It’s wonderful to hear that her support, understanding and positive approach helped turn things around and enabled you to complete a qualification that had at one point felt out of reach. Her commitment to helping learners succeed is something we're incredibly proud of, and she will be delighted to know the impact she had on your experience.

What means the most is that, despite the challenges you encountered, you chose to persevere and successfully complete the qualification. We're also grateful for your continued trust in Phoenix across both classroom and distance learning programmes, and it's great to hear that you would consider studying with us again in the future.

Thank you again for your feedback, and congratulations on completing your NVQ.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Phoenix Health and Safety

I am currently completing my NEBOSH General Certificate in Health and Safety, and I have to say, having Mark Purvis as my tutor has been an absolute privilege. What an amazing tutor he is! His experience, knowledge and expertise are truly unbelievable. I have learnt so much from him throughout the course.
Coming from South Africa and having to understand international health and safety laws, regulations and principles, I initially thought it was going to be incredibly challenging. But Mark has a way of explaining even the most complicated concepts through his in-depth explanations, practical examples and real world knowledge, which made everything so much easier to understand. He is honestly one of the best tutors I have ever had the pleasure of learning from. I am so grateful that he was allocated to my course, and I couldn't have asked for a better tutor to guide me through this journey.
Now, all that's left is for me to pass, so I can prove that all his excellent teaching has paid off :)

August 3, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such thoughtful feedback, Tracey.

It's wonderful to hear how positive your experience has been while studying the NEBOSH General Certificate. Taking on an internationally recognised qualification is a significant challenge in itself, and doing so while navigating health and safety legislation and principles from outside your home country makes your achievement even more impressive.

We're especially delighted to hear the impact Mark has had on your learning journey. His ability to combine deep technical knowledge with practical, real-world examples is something we're incredibly proud of. Making complex concepts understandable and relatable is one of the qualities that makes him such a valued tutor, and it's fantastic to know that his teaching style has helped build both your understanding and confidence throughout the course.

Your comments about feeling fortunate to have Mark as your tutor will mean a great deal to him. Supporting learners from a wide range of backgrounds and helping them succeed is exactly what he is passionate about.

Now it's time for the final hurdle! From what you've said, it sounds like you've put in a tremendous amount of work and have built a strong foundation of knowledge along the way. We wish you every success with your assessment and look forward to celebrating your achievement.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Tony Rothwell

Tony Rothwell, IOSH Virtual Classroom 26-28/8/26. Very informative course, delivered well and explained in detail the reasoning why these actions are in place, not just reading off a slide.

August 28, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Rory.

It's great to hear that you found the IOSH Virtual Classroom course both informative and well delivered. Understanding the reasoning behind health and safety requirements is just as important as learning the requirements themselves, so we're particularly pleased to hear that this approach added value to your experience.

Tony is passionate about helping learners understand the practical purpose behind the legislation, processes and control measures they encounter in the workplace. Rather than simply working through course materials, he focuses on bringing the content to life and making it meaningful and applicable, so it's fantastic to know this came across during your training.

Thank you again for taking the time to leave a review. Tony will really appreciate your feedback.

All the best,
Team Phoenix

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