Phomo Reviews 

464
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Delicious fresh food. Brilliant Pho experience delivered to my front door. Anywhere in UK. Easy to use instructions. Gorgeously yummy, and I’d order every week. Deserving of 5* as food is super a... See more

Rated 5 out of 5 stars

Ordered from Phomo for a change from our usual Friday night take away and was so glad we did. The different items were packaged really well and recyclable packaging had been used where possible. The f... See more

Company replied

Rated 5 out of 5 stars

We got the night in for two kit, and it was an absolute joy! Making the summer rolls was a really fun experience, and we loved the handy video demonstration too. The beef steak pho was completely deli... See more

Rated 5 out of 5 stars

Perfectly packed and presented, fresh produce that cooked into a truly delicious and filling meal. Pure comfort in a bowl! Very helpful customer services too, who sorted out my delivery date error wit... See more

Company details

  1. Meal Delivery
  2. Asian Fusion Restaurant
  3. Food Producer
  4. Meal Takeaway
  5. Vietnamese Restaurant

About Phomo

Written by the company

Award-winning Vietnamese meal kits made with premium ingredients and available for nationwide next-day delivery and regular subscriptions.

Fresh - We make all our Pho from scratch using locally sourced ingredients so every one is a little different. No preservatives or nasties.

Fearless - Pho is super simple and fast. No need for a whole store cupboard of ingredients to make a simple dish. We've boiled everything down to its soulful essence - you finish it off your way.

Feel good - Delicious tasting and healthy food - we've got you covered! All of our kits are under 500 calories and gluten free. And with our customisable bowls, you can add in, or leave out, what YOU want.

Shop All Pho Kits Shop All Experiences Shop Vegan Shop starters, sauces and sides

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(464)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Such an easy meal to prepare

Such an easy meal to prepare, tastes so fresh and healthy but also delicious and filling. Ingredients come packaged really nicely and all the extra bits of herbs etc make it feel more special than an average meal

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Give Pho at home a try.

i love Pho. Used to live in a street in london where there was lots of great Vietnamese restaurants. The Delivery from Phomo was just as good. So fresh and so tasty. Washed down with some nice cold beer. Cannot recommend this enought. Great customer service. i put wrong delivery date in my order. Daniya changed it no fuss.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Tasty Vietnamese meal kit!

High-quality, tasty Vietnamese food! Ingredients were fresh and instructions were relatively simply to follow along.

A fun and enjoyable meal kit that is far superior to buying a takeaway. Highly recommend giving them a try :)

Portion sizes are a little small but enough to fill you up.

April 10, 2023
Advertisement
Rated 5 out of 5 stars

New to Pho!

I ordered the Chicken and Beef Pho and have never tried Pho before. I am instantly in love with it. So fresh in flavour with multiple textures in one bowl. Shall be getting this again.

April 2, 2023
Rated 1 out of 5 stars

Waste of Money

EXTREMELY overpriced, small portions, hardly any flavour. You're better off getting a take-away or going to a restaurant as it'll probably be cheaper.

March 16, 2023
Phomo logo

Reply from Phomo

Hi Lee - Thanks for taking the time to leave a review. We are really sorry you didn't enjoy the Phomo experience, we try to make our dishes delicious and filling and I am sorry it didn't hit the spot for you.

Advertisement
Rated 1 out of 5 stars

Really disappointing

Me and my partner are huge fans of Pho and visit the restaurant in Birmingham regularly. Since having my baby I’ve been too busy to cook so decided to order a meal kit.

We were extremely disappointed, the beef slices and marinated chicken were ok, but nothing I couldn’t do at home.

What we were super disappointed with was the broth in the meal kit. It doesn’t taste anything like the restaurant broth and the flavours of star anise and cinnamon were extremely overpowering. Neither of us could taste the chicken or the beef for both the Pho. We wouldn’t order again.

March 21, 2023
Unprompted review
Rated 3 out of 5 stars

Undecided about ordering again…

First time I have ordered but undecided about whether to order again.
There was no lime although the recipe requires lime, the coriander and mint were all wilted. One of the sweet chilly sauces got squashed.
On a positive note, the crackers were delicious, the sweet chilli sauce is yummy. The chilli oil is amazing. The portions are big.

March 22, 2023
Advertisement
Rated 4 out of 5 stars

Something different for a gift

This was a gift so I can only go on what the recipient said
Good communication about dispatch and delivery. Everything arrived well packaged. The portions were ample and the instructions were easy to follow. Apparently the extra pho spoons I bought were almost unusable but perhaps that's user error! Overall happy with purchase.

March 16, 2023
Unprompted review
Phomo logo

Reply from Phomo

Hi Jess

Thanks for taking the time to leave a review. We are glad your gift was well received. Please can you send an email to chef@phomouk.com so we can find out what happened with the spoon and get that resolved?

Thank you!

Rated 5 out of 5 stars

The most enjoyable end result

The most enjoyable end result, but the preparation was also hugely satisfactory. Due to our own inability to read instructions properly we managed to do point 3 on the wings before point 2 meaning that the coriander and spring onion got grilled with them. Quite stupid really. We blamed the format change from the main meal instructions but in retrospect it was very much our own fault. Everything was pretty easy to do and we sat down to eat not long after the instructions said we would. An incredibly tasty meal. Thank you!

March 21, 2023
Unprompted review
Phomo logo

Reply from Phomo

Thanks for taking the time to leave a review, we are glad you enjoyed it all!

Rated 3 out of 5 stars

Enjoyed but a freshness issue

We quite enjoyed the meal but we’re disappointed with the freshness of some ingredients. For example the fresh bean sprouts were past their best as was the spring onion.

March 17, 2023
Phomo logo

Reply from Phomo

Thanks for taking the time to leave your review. We are sorry to hear about the spring onions and beansprouts. We will look into this to make sure it doesn't happen again!

Rated 5 out of 5 stars

Delicious

Delicious! Great value for money!

March 17, 2023
Phomo logo

Reply from Phomo

Thanks for taking the time to leave a lovely review!

Advertisement
Rated 2 out of 5 stars

The veggie broth was almost inedible

The veggie broth was almost inedible, tasted like strong cinnamon and not much else. The rest of the ingredients were fresh but the broth is really what you’re paying for, so that was a huge disappointment.

March 18, 2023
Phomo logo

Reply from Phomo

Thanks for taking the time to leave your review. We're sorry you didn't enjoy the vegan broth and pleased that everything arrived fresh.

Rated 5 out of 5 stars

Easy to pull the meal components…

Easy to pull the meal components together and enjoy a great bowl of Pho. Especially pleased that the broths are longer lasting and I get to enjoy them anytime.
I was especially happy to discover the chilis were hot - I’m a fan of heat but over spiced myself at first so do take heed when they say hot, they are legit.

March 16, 2023
Phomo logo

Reply from Phomo

Thanks for taking the time to leave your review. We are indeed honest about the hotness of the chillis - I have recently progressed from a 2mm slice in my pho to a 3mm one! :)

Rated 5 out of 5 stars

Very delicious

Very easy, very delicious

March 14, 2023
Phomo logo

Reply from Phomo

Thank you for taking the time to leave your lovely review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look