Phonak Reviews 

Phonak, your app isn't good.
It worked well for 10 days, then it didn't pick up my phone any more.
If any notification comes to my phone, it unlinks the hearing aids. Please, fix this.
My audiologist wondered if it's because the app was designed for Apple. I have an android, listed as compatible.
I wouldn't call this compatible.

I have recently been supplied with Phonak hearing aids from the NHS. The app is useless and constantly disconnects. The programmes I choose that suit my problem keep reverting to automatic. The link with my iPhone to make and receive calls is good when it works, but it constantly disconnects too. My audiologist told me this was a common problem and to email Phonak. I did this and Phonak told me to go to my audiologist. Talk about passing the buck! The service and customer care is shocking.

Further to my earlier review on 20/9/23 I feel it is only fair of me to update the matter. I eventually found out that the problem I experienced was sorted out merely by UPDATING THE PHONAK APP. In view of that I urge that anyone in the UK whom have purchased their "Phonaks" from "BOOTS" to contact them as they are completely covered for any faults that may occur within the Boots Terms & Conditions. Thus any Boots Customer can rest assured that Boots WILL sort things out for them.
So if you have purchased the item from Boots and you have a fault of any kind; then Boots request that to contact your nearest Boots Hearing outlet or please contact Boots themselves & choose the HEARING section for assistance.
I hope this is useful.

Phonak are the worse when it comes to charging. and then to connect to the iPhone is nightmare.
I totally regard in buying them. my hard earn money for this crap ...

Going back to Mircale Ear .

I think they're using an AI bot to "respond" to customers. if they're not, they're wasting money getting "support" staff to send out the same of email time and time again. Don't bother with these guys. After 4 weeks I'm still no further forward - in fact I've gone backwards! My top of the range aids have been good, but if you want support, find another supplier. These guys don't give a toss!

Why oh why am I finding it impossible to buy a charging cable for my Phonak charger unit
You’d think that Boots who stock your chargers would

I replaced my 7 year old Oticon hearing aids with Phonak Audeo P90-R. I purchased new hearing aids to take advantage of newer technology. I do not hear better with the Phonak hearing aids, and I'm very disappointed with Phonak support. For one thing, Phonak can only be reached by phone during "normal business hours": M -F 8-4:30. There does not seem to be a Technical Support phone. The numbers labeled Tech Support are actually Consumer Hotlines. Phonak has not set up adequate online videos to help with troubleshooting or to help take advantage of the features of the Phonak app. I certainly wish I'd stayed with Oticon.

Not impressed with Phonak after sales service in the UK AND CYPRUS.

Getting through to an agent takes an age.
Needed help in getting a charger in the UK replaced, it took five months.

After sales service in Cyprus is non existent!

Happy to take the £2k£3k for the initial purchase but after sales is far from acceptable I’lle

I contacted their Support Team for help in answering questions. A woman named Maria in Israel. I was trying to decide on which company I felt comfortable with. She did not answer any of my questions, only referred me to the website which is purposely vague. Went with Widex, they were very helpful and polite.

Do not buy the rechargeable hearing aids!! Charger was replaced multiple times and still have issues of hearing aids not charging. When they are charged they work great. I highly recommend the hearing aid just not the rechargeable style. Wish I could trade these in for good old fashioned battery operated.

My elderly mother has spent over £2.000 on phonak hearing aids at the end of 2021, but instead of making life easier they have caused nothing but stress. They have never worked properly, do not hold a charge and have been back to be repaired twice, today I have collected them after the second repair and again one is not holding a charge.. how do they expect elderly people to get these issues resolved if they have no family to fight their corner. My poor mum is totally cut off from everyone without her hearing aids and this is heartbreaking for me to watch.
When will this nightmare be resolved.
Definitly would NOT recommend !!

I have had Phonak hearing aide for several years. I just got new ones but the treble is way too high and the entry to the “control booth” is not working well.
Plus I’ve tried to contact them for 3 days now and no answer. This is NOT the kind of service that I paid for.

I purchased two phonak hearing aids was quite expensive but I initially satisfied with them after a few problems which was rectified by the audiologist then the issues got worse, took out a care policy with Scrivens another hundred pounds or so for twelve months . Then before the end of this period again a problem with left hearing aid took to Scrivens who said they would have to send it back to phonak at a cost of twenty five pounds, After several weeks got a message.that the repair would cost one hundred and seventy pounds at this point I’d had enough as I’m a seventy year old pensioner and can’t keep paying these sort of bills so therefore I would never recommend phonak to anyone .

Outrageously poor customer service!
A person on the other end of the line was rude and very inconsiderate. Did not try to answer any of my questions about why I notice changes in my hearing aid. Would strongly recommend against this company to anyone based on that experience. I know they are supposed to make good hearing aids - all the more reason to be kind and helpful!

I needed to do better on hearing. So with Which Mag advice went for Boots hearing, Hidden Hearing and NHS. Phoned for appointments with the 3. Phonak from Boots was the winner. Had the NHS one's already. Ran a parallel trial with Phonak and Oticon on from Hidden Hearing and most definitely the Boots one was best. The Oticon dropped out all together often when streaming podcasts from the smart phone. Took both to the restaurant and pub for comparison of the noise reduction. Phonak had an automated switch, which on an analysis was doing the correct thing. Found it hard to detect any help with noise reduction with the Oticon. The excellent staff at Hidden Hearing made adjustments but it never really worked. Also unaccountable messages occurred eg. 'Your hearing aids will stop unless you charge them' on the same screen it indicated 99% and 97% charged. Have screen shots of many more incorrect displays. Avoid Oticon! Phonak have generally worked well so far.

Hours on hold for issue not resolved. USA it's terrible
If you opt for callback it's hour later. And one can't Answer. Going to find hearing aid company with better customer service. Thank God insurance will purchase new one. Definitely going to try other companies customer services before spending thousands. Day two waiting for promised call. Back

I am a 74 year old widow experiencing hearing loss.
I went to Boots Hearing Care and was tested by a very helpful audiologist. I chose an extremely expensive pair of hearing aids - £3,495.00 - as I thought that they would last a long time. The hearing aids work well but the charger stopped working after a little over 2 months. The money back guarantee expires after 60 days!!!
I rang Phonak, who said that I had to make an appointment with Boots Hearing Care, where I had my original assessment. Boots could only give me an early morning appointment, (which I would have found very difficult to get to) and so I have had to wait 2 weeks, without working hearing aids, to be seen.
My son-in-law managed to reset the charger but, a week later, it has stopped working again.
I am really disgusted with this disgraceful level of «customer care» for an extremely expensive item.

I have the experience that when I lean forward or bend over or shake my head one of my phonak devices falls out of my ear. The customer service tells me that they dont know of anyone else that has that problem, and perhaps a custom device would be the answer. My audiologist, been to two of them, states that until the company makes a wire smaller than a zero there is nothing they can do with this device. Perhaps if there are others that have this experience Phonak may listen and provide a smaller wire for their customers instead of suggesting a custom device. What do you think, anyone agree?

I have had Phonak p90L hearing aids for 5 weeks now. Initially I was delighted they worked exactly as described. Then the problems started initially they would not charge. Then the auto on and the tap to receive phone calls featured failed. Apparently their is a problem with the app. My audiologist is very vague about this. The problem just started spontaneously, not after an upgrade to the app or iOS. At this stage I am looking at returning them before the trial period is up.

Very poor service received from Phonic Technical Support. They could not answer a simple question about connectivity for a TV Connector. Advisor referred (passed the buck) me to Boots Hearing who informed me to go back to Phonak which I did. Second advisor was equally unhelpful and rude (put the phone down on me) and refused to arrange for a manager to phone me back. I am considering returning my new £3000.00 hearing aids which are still on approval to Boots.