Best service
March 15, 2021
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Het verhaal van Phonely.nl begon met het besef dat als je betere waarde kunt krijgen door een gebruikte auto aan te schaffen, je hetzelfde zou moeten kunnen doen met gebruikte elektronica. Zodoende is een nieuw bedrijf en een nieuwe manier om consumentenelektronica te hergebruiken ontstaan.
Contact info
De Trompet 1909, 1967 DB, Heemskerk, Netherlands
- +31657744477
- contact@phonely.nl
- phonely.nl
1.5
Bad
40 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Schetsers
Ordered a iphone 6s for 220€ “as good as new” but when ive got it i noticed that the battery is going empty really fast. dont order your phone here.
November 21, 2019
Unprompted review
Warning: Phonely sells faulty iphone, refuses service
Warning - poor service after iphone sold with faulty motherboard. Phonely (Simply Trading Company) sold me a faulty refurbished iphone 7 (369 euros). I discovered this when having the screen replaced by a professional at another company after it was cracked during use (understandably not covered under Phonely warranty). During the repair it turned out the motherboard had been fixed multiple times before being sold to me by Phonely, which claimed "as good as new" condition. It was in fact beyond repair. I sent the phone back to Phonely and they declined to help in any way. They refused to honor the warranty because I had "not sought permission" from them before having the screen replaced. I had the phone examined and a technician said it was so unreliable he didn't even want to try to repair it. "I am sorry, you were sold a lemon," he said. Phonely, shame on you for such poor service!
Waarschuwing: Phonely verkoopt defecte iPhone, weigert service
Waarschuwing - slechte service na iPhone verkocht met defect moederbord. Phonely (Simply Trading Company) heeft me een defecte refurbished iPhone 7 (369 euro) verkocht. Ik ontdekte dit toen ik het scherm liet vervangen door een erkende reseller nadat het tijdens gebruik was gekraakt (begrijpelijkerwijs niet gedekt door Phonely-garantie). Tijdens de reparatie bleek het moederbord meerdere keren te zijn gerepareerd voordat het "zo goed als nieuw" aan mij werd verkocht. Het was onherstelbaar. Ik stuurde de telefoon terug naar Phonely en zij weigerden op enigerlei wijze te helpen. Ze weigerden de garantie te honoreren omdat ik "geen toestemming had gevraagd" voordat ik het scherm liet vervangen door een derde partij. Ik liet de telefoon onderzoeken en een technicus zei dat het zo onbetrouwbaar was dat hij het niet eens wilde proberen te repareren. "Het spijt me, ze hebben je een rottelefoon verkocht," zei hij. Phonely, schaam je voor zo'n slechte service!
August 29, 2019
Unprompted review
Super nice and super friendly staff!!
Super nice and super friendly staff!!! Very helpful with all questions and inquires! I forgot my SIM card in the phone and they sent it back by post! So awesome! <3
December 13, 2018
Unprompted review
Great customer service made my choice…
Great customer service made my choice easy to get right phone
Thanks
November 4, 2018
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.