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Phonesurgeryonline Reviews 86

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TrustScore 4.5 out of 5

4.6

Phone Repair Service
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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional attitude, making interactions pleasant and efficient. Many people highlight the exceptional service, noting quick repairs, clear explanations, and a smooth overall experience, often describing their devices as "like new" after service. However, some people were dissatisfied with the product quality, mentioning receiving faulty or unauthentic goods. A few other people also felt that the service was poor, citing issues like lack of transparency regarding repairs, unprovided packaging for purchases, and concerns about sales tactics, including being pressured to buy new phones or having devices set up with the company's own accounts.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the friendly, professional, and... See more

Product

Reviewers mention ambiguous feedback about product. Some customers experienced issues like broken screens,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the nex... See more

Company details

  1. Phone Repair Service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just saw Matt at Chalfont

Just saw Matt at Chalfont, very very helpful, charming, and speedy. Lost access to my phone but he got access into it again!!! Always coming here!!!! Thank you so much!!!

May 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service Shepperton store

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the next morning.
Great service, cannot recommend enough.....
If you've got an issue with your phone... go see Alex!

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Incredible time

Matt at the Thatcham branch is an absolute star. Helped me with an urgent issue on my iPhone within 10 minutes. Couldn’t recommend enough

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I took my laptop into the Thatcham…

I took my laptop into the Thatcham branch and was served by Matt. Service was friendly, professional and prompt. The laptop was ready for collection within 48 hours and is working perfectly.
Fully recommend this shop.

April 22, 2026
Unprompted review

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