Phonex Reviews 

5
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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3.7

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(5)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered an s26 ultra

Ordered an s26 ultra from them while it was on sale thought it a bit considering for the price and small shop but hey PayPal protection.

I am happy to announce I have received my phone as ordered and have confirmed it is all Aus stock as advertised.

When I did have questions they and emailed they responded in exactly 32mins.

I will definitely buy from them again.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy and not authorised reseller

Dodgy and not authorised reseller - I had that confirmed directly with Samsung Care Australia.

June 16, 2026
Unprompted review
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Reply from Phonex

Hi Ross,

Thank you for your feedback. However, I feel it’s important to address a few inaccuracies in your review.

You and Andrew contacted me over 10 times via phone calls and multiple emails, acting as though you were genuinely interested in purchasing products. Despite your persistence, I chose not to engage because I was too busy to entertain what appeared to be games rather than serious inquiries.

Interestingly, you reached out to me using a work phone number associated with RoadHound Australia, where you work as a sales representative. It’s disappointing that, after not receiving the attention you were seeking, you’ve chosen to leave a misleading review about my business.

All of the other reviews you see are from genuine customers with real purchases—they are not staged, as you’ve suggested.

If you’d like to discuss this further, I’d be happy to do so directly. Otherwise, I wish you all the best.

PS: I’ll be putting another offer together shortly, so feel free to check it out if you’re genuinely interested this time.

Kind regards,
Sam

Proof:
https://images.iimg.live/images/vibrant-photo-3032.webp
https://images.iimg.live/images/amazing-gallery-5940.webp
https://images.iimg.live/images/prime-memory-7506.webp
https://images.iimg.live/images/prime-capture-3256.webp

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