I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more
The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
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3.5
Average
8K reviews
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Received my order.
Received order after three weeks. Emailed company twice no reply and could not contact by phone.
May 29, 2026
Reply from Photobox
Dear Linda,
Thank you for giving us feedback. We're really sorry to hear that you haven't your order or a response from us, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
Quality of paper used very bad qualit
Quality of paper used very bad qualit
I have 22 books over years and quality was so superior to now.
May 28, 2026
Big order
I recently placed a large order with PhotoBox, and I couldn’t be happier with the experience.
Dzenana from the Bulk sales Department was fantastic. She provided a great discount, and her communication throughout the entire process was excellent. She was professional, helpful, and always quick to respond to any questions.
A big thank you to Dzenana for making everything so easy and enjoyable.
June 18, 2026
Unprompted review
Order doesn’t come from Ireland
I w
ould like to express my disappointment as i order the pictures thinking that photos will be send from Ireland because the web address is photobox.ie. this is very misleading and as the photos are send from GB now I must pay custom fee 8.99 eur which is nearly worth the cost of order. This nearly double the cost; this should have been communicated before purchase. Very disappointing and poor costumer service.
June 18, 2026
Unprompted review
Reply from Photobox
Hi Ewa! We are sorry that you had to pay extra for customs in order to receive your prints.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Amazing products with good quality
Amazing products with good quality. Fifth year in a row ordering canvas.
May 27, 2026
Photobox is a winner for me!
PHOTOBOX is my good to option for all photo items - competitive and reliable and always top quality.
June 17, 2026
I ordered different size prints but…
I ordered different size prints but instead of shipping all the order together you sent 4 seperate orders and as a result I got 4 different custom charges into Ireland so I won't be dealing with you again. It makes sense just to send it all together and pay 1 custom charge.
May 26, 2026
Reply from Photobox
Hi Andrea! We are sorry that you are not happy with the service provided as you had four different custom charges for your prints.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. However, we need to inform you that different print sizes are produced separately which is the reason why they are packed like that.
Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Don't order from here
Paid for faster delivery. Item still hasn't turned up and I can't get in touch with anyone despite repated attempts. Don't order from here.
June 16, 2026
Unprompted review
Reply from Photobox
Hi Kay! We are sorry that you are worried about the delivery of your order and that you could not get in touch with us.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Nonsense existent customer service.
Possibly the worst service I've ever had. Ordered a canvas print over two weeks ago, absolutely no sign of it. Try to contact photo box and it's nearly impossible the contact info just sends you to talk to some customer service bot that doesn't answer your question basically just tells to wait. Also it's a .IE website but it's in England so it makes no sense. I will never use this website ever again as I'm still waiting on a print for a birthday that has already passed and have no way of even tracking it. Id advise anyone considering using them to go somewhere else to save yourself hassle.
June 1, 2026
Unprompted review
Reply from Photobox
Hi Robbie! We are sorry that you are not happy with the service provided and that you still have not received your order especially as it was needed as birthday present.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Poor Service
I placed and order on what was an .ie website had to pay customs which was nearly same price of photos. Photos were a gift for my mum before surgery.
I reluctancly paid the customs and now still no photos delivered photos were ordered on 3rd June.
Tried contacting customer service and am going round in circles with a chatbot
June 15, 2026
Unprompted review
Reply from Photobox
Hello Polly!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the poor experience you have had with our customer service system, for the lack of clear tracking information, and for the deep anxiety this delay has caused during an already sensitive time for your family, especially since these photos were meant to be a special gift for your mother ahead of her surgery.
In order to find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
There needs to be some transparency…
There needs to be some transparency that this company does NOT SHIP FROM IRELAND. Have had to pay customs twice now due to shipping from the Uk - second time the customs charge was double the value of the small packet of prints I ordered.
Calling it “Photobox Ireland” with a .ie domain is extremely misleading. It needs to be explicitly stated on their homepage that this is a UK company and ships from there. Disappointing.
June 14, 2026
Unprompted review
Reply from Photobox
Hi Claire!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the additional fees that you had to pay twice, especially when a charge ends up being double the actual value of your prints.
While we operate dedicated websites across Europe to provide localised pricing and customer support, our main production facilities are located in the UK and mainland Europe.
We would like the opportunity to review your account and look into a resolution for the fees you had to pay. Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Reply from Photobox
Hi Catherine!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the delay in receiving your order.
Please reach out to our customer care directly with the order number so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Order took weeks to reach me
May 20, 2026
Great product. Hard to sort
Photobook is good.
Very hard for me to get pictures in proper order(date taken). I gave up in the end and just had it printed with pictures all mixed up.
May 21, 2026
Good quality of photo book and suitable…
Good quality of photo book and suitable arrangement of photos as requested
May 20, 2026
I can't get an answer as to why my…
I can't get an answer as to why my photobook isnt here yet.
May 19, 2026
Reply from Photobox
Hi Denise!
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order.
Please reach out to our customer care directly, as we would like to assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!
I haven’t received my product yet
I haven’t received my product yet. I wasn’t advised if additional cost in customs but paid it and still haven’t received the package
June 9, 2026
Reply from Photobox
Hello CG!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We are sorry you have not received your order.
In order to better understand the situation and find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
Product took a month
Your product is good but we have not received last picture. We got message 18th of May that it was at customs and we haven’t got it, we just got notification from a post the 9th of June that picture will arrive tomorrow. Product arrived, thank you, I’ll be buying again 😎
June 9, 2026
Reply from Photobox
Hi Paul! Thank you so much for your feedback!
We are really sorry for the delay with the last picture, unfortunately customs processing and local post handling can sometimes take longer than expected, but we are glad it finally arrived safely.
Furthermore, we truly appreciate your patience and are happy to hear you are satisfied with the product in the end. Looking forward to your next order!
Kind regards, Photobox
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