I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more
The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
Latest deals
3.5
Average
8K reviews
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I gave up trying to make a canvas print…
I gave up trying to make a canvas print of a single photo. Each time I ended up with a collage that I couldnt get rid of. no way of contacting you except by chat bot that couldnt help.
Very frustrating. I gave up.
February 24, 2026
Reply from Photobox
Hi Patricia! Thank you for taking the time to write us a review on Trustpilot.
We truly apologise for experiencing issues creating canvas print with preferred photo number and not receiving adequate help from our chatbot.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Advertised to order by a certain date…
Advertised to order by a certain date and get in time for mothers day, so did this and it was 4 days late. Poor customer service touchpoint to aid with tracking then poor response by agent blaming courier when it was a production delay. Item finally arrived, and poor quality. Dont go near this crowd
March 7, 2026
Unprompted review
Reply from Photobox
Hi Ken! Thank you for taking the time to write us a review on Trustpilot.
Thank you for taking the time to share your experience, and I’m genuinely sorry for the inconvenience and disappointment you went through.
You placed your order specifically to have it in time for Mother’s Day, and it’s completely understandable how frustrating it must have been when it arrived several days late. I am really sorry for receiving a product that didn’t meet your expectations
Please contact us immediately through one of the following methods so we can investigate your incomplete order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
Excellent service
Excellent service. I use photo box to record memories from family events and the books they make from our photos are gorgeous
February 18, 2026
I changed my mind about a creation…
I changed my mind about a creation because I got a better deal
You need to do better prices
I am a long standing customer but you need to offer bigger discount
February 13, 2026
Re-ordered from shop due to great…
Re-ordered from shop due to great product, thanks
February 18, 2026
Good quality, pretty quick
Software for creating photo books is easy to use and has lots of options for different effects and books are nice quality. Quite expensive to print & ship though, so have to wait for large discount deals before ordering.
February 18, 2026
Great Photo book options and quality
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is that its not always possible to make a photo fit the template, if you pinch a picture to make it smaller it doesn't work.
February 18, 2026
I really enjoy making a yearly…
I really enjoy making a yearly photobook for my 3 young grandchildren. The app is easy to download and I prefer to personalize and add text. The quality of the finished product is excellent and the delivery service is fast, reliable and timely.
February 16, 2026
I was surprised by the quality of the…
I was surprised by the quality of the photo reproductions in my book. Colours were true to the originals
February 16, 2026
Beautiful photo book
I loved the glossy photo book I ordered.
It was really beautiful and it arrived very quickly..A fantastic birthday present!
Thank you
February 13, 2026
Great Product, always Prompt delivery
I've had several projects printed primarily in book format and they have all been excellent.
Great Product and always a Prompt delivery
February 8, 2026
Ordered a photo to be made into jigsaw
Ordered a photo to be made into jigsaw. Great quality jigsaw, great print quality. Bloody hard jigsaw!😉
Thank’s a million guys.
Denis.
February 12, 2026
The new creative experience is dreadful
What on earth has Photobox done to its website. There are almost no creative options online and the downloaded app is cluttered, unfriendly, hard to navigate. I have given up, having used Photobox for 15 years or more, and giving countless gifts from here.
March 8, 2026
Unprompted review
Reply from Photobox
Hi! Thank you for taking the time to write us a review on Trustpilot.
We truly apologise for experiencing issues navigating our new website as it does not seem user friendly as before.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards!
Misleading Products & Completely…
Misleading Products & Completely Useless Support
I ordered two canvases advertised as 30×40 cm. What I received wasn’t even close to that size one side measured around 16 cm.
I sent clear photos showing the measurements, but customer support repeatedly insisted the canvas was the ‘correct size,’ even though it was obviously nowhere near 30×40.
They denied my refund, dismissed the evidence I provided, and made me repeat the same steps again and again.
The chat was unhelpful, contradictory, and felt like they were trying to gaslight me into believing the wrong size was correct.
I had to escalate just to get basic acknowledgement, and by that point the whole experience was already ruined.
If this is how they treat customers with genuine issues, I won’t be buying from Photobox again and I absolutely do not recommend them.
March 6, 2026
Unprompted review
Reply from Photobox
Hi Jules! Thank you for taking the time to write us a review on Trustpilot.
We truly apologise for experiencing issues receiving correct size of your canvas prints and not receiving immediate help from our chatbot.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards!
Next day delivery....more like a week and a Half
I Ordered something as a gift and paid extra for a quicker delivery as it's for a birthday only to be told that it will be a week late and I am not entitled to a postage refund as it's not their problem. Rubbish Customer service. If you need a gift and you don't want to wait weeks for it I wouldn't use this company.
March 4, 2026
Unprompted review
Reply from Photobox
Hi Hannah!
We are deeply sorry that your experience with our customer service did not meet the high standards we strive for. While we do aim to be as transparent as possible regarding our 5 working day window for carrier delays, we understand that this is incredibly frustrating when a birthday deadline is approaching.
We are constantly working to improve our production and shipping transparency to ensure our customers have the most accurate information. We put great importance on the quality of our services and the satisfaction of our customers.
In case of any further assistance, please do not hesitate to contact us again. Kind regards!
I have been a loyal customer to…
I have been a loyal customer to Photobox for many years And I have noticed in the last 2 years approx. that the company has changed in several ways and not all for the best. I find the quality of printing can vary from one photo album to another. The pricing system now does not offer the same discounts. The buy now create later offer has been reduced in length of time to complete the project and offers no extension should it be required. Your delivery price has increased. These are my main issues.
February 5, 2026
Good service
Good service. Professional. Sometimes though, I have received photos where the colour finish is disappointing.
February 4, 2026
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