I ordered tray frame in black for my painted art work. Painting fits perfectly, all fittings provided, very good quality, delivered earlier than estimated time on order confirmation. My picture looks... See more
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Review summary
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Reviews shaping this summary
Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... See more
Company replied
I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... See more
Company replied
The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be... See more
Company replied
Company details
Written by the company
Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
Contact info
W&G Prints, CB10 1XA, Saffron Walden, Little Walden, United Kingdom
- info@photoframesandmore.com
- photoframesandmore.com
4.6
Excellent
276 reviews
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This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Good range of sizes
Good range of sizes . Delivery was good, well packed. The frame I bought was for a 3 photo, 8x8 inch format. This company was the only one I could find which did a good range of different photo sizes. I was very happy with the end result after I mounted my photos
July 11, 2025
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Item never arrived
Item said ‘Return to Sender’ so acknowledge it never arrived. Because it is lost and we didn’t notify within 14 days we get nothing. Terrible customer service. Evri lost it so we pay for nothing
June 5, 2025
Reply from Photoframesandmore
I want to clarify that we haven’t ignored the situation — I’ve contacted the courier to try to find out what has happened to the parcel. While the tracking states “Return to Sender,” it may have been delivered to a neighbour or held at a local depot — we simply don’t know yet, and we need confirmation before we can issue a replacement.
Had this been raised within our 14-day reporting window (rather than 6 weeks after the expected delivery), we would have had more options available and a much better chance of resolving it quickly.
As a small business, we do our best to help wherever possible, but we rely on timely communication from customers and the cooperation of the courier to put things right. If the parcel is found or returned to us, we’ll let you know immediately.
This is my second frame
This is my second frame , love it , easy to understand the measurements and great customer service,
July 11, 2025
Reply from Photoframesandmore
Thank you so much for your lovely review! We’re thrilled to hear this is your second frame and that you found the measurements easy to follow. We’re always here to help, so it’s great to know our customer service made a difference. Thank you for your continued support!
Happy
Prompt. No fuss. Missing mount on one frame but was swiftly dealt with. Happy. Will be using this company again in the future.
July 7, 2025
Reply from Photoframesandmore
Thank you for your kind review! We’re glad to hear everything was sorted quickly and that you’re happy with your frames. We really appreciate your understanding and look forward to making more frames for you in the future!
Amazing Picture Frames
Picture frame arrived really quickly and is even better than expected. It’s beautiful quality and hangs really well. Would definitely recommend to anybody looking for picture frames.
July 8, 2025
Reply from Photoframesandmore
Thank you so much for your amazing review! We’re delighted to hear you’re happy with the quality and that the frame exceeded your expectations. We truly appreciate your recommendation :)
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Reply from Photoframesandmore
Thank you for the great feedback! We’re so pleased you were happy with the fast service and careful packaging.
Always great quality products
Always great quality products, good customer service, prompt delivery and well packaged. Will continue to order from here.
July 11, 2025
Reply from Photoframesandmore
Thank you so much for your continued support and kind words! We’re so glad to hear you’re happy with the quality, service, and delivery. It means a lot to us – we look forward to your next order! 😊
I’ll be back….
Two orders so far, both in oak wood, perfect for what I wanted. Hopefully another order to be made at some point. Definitely five stars.
July 9, 2025
Reply from Photoframesandmore
Thank you so much for your lovely review! We’re so glad the oak frames were just what you were looking for. We really appreciate the five stars and look forward to your next order when the time comes! 🌟
Reply from Photoframesandmore
Thank you for your review! We’re so pleased to hear your first experience was smooth and straightforward :)
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First
First order went astray fedex driver delivered to wrong house. They have been brilliant solving the problem. And great frames and good prices.
June 4, 2025
Reply from Photoframesandmore
Thank you so much for your patience and understanding – we're really sorry the first delivery went astray, but we're so glad we could get it sorted for you quickly. Delighted to hear you’re happy with the frames and our prices! 😊
Reply from Photoframesandmore
Thank you so much for your kind words! We're really pleased you were happy with the service, packaging, and product selection – we hope to see you again soon!
Great product - great price
Great product, great price, prompt delivery, highly recommended
May 27, 2025
Reply from Photoframesandmore
Thank you so much for the lovely feedback! We're thrilled you were happy with the product, price, and delivery – and really appreciate the recommendation!
No after sales service or replies
Order No 6893. I purchased two frames spending £90 ish and want to return the frames as it did not fit my canvas prints. I also offered to exchange with frames of more depth but have been chasing the company since a week and there has been no acknowledgement or reply whatsoever. There is no phone no to contact as well. Really bad after sales service in my view.
May 14, 2025
Unprompted review
Reply from Photoframesandmore
We’ve checked our records and unfortunately haven’t received any emails from you regarding this order.
It’s possible the message was sent to the wrong address or didn’t come through to us. Please double-check and resend your enquiry to info@photoframesandmore.co.uk so we can look into this for you as soon as possible.
To clarify, as noted in our returns policy, all of our Tray Frames and Box Frames are handcrafted to your specific order details. As custom-made items, they are non-returnable and non-exchangeable. This is clearly stated at the time of purchase, and we always encourage customers to double-check measurements before placing an order.
That said, we do want to help where we can, so please get in touch via the correct email and we’ll do our best to assist.
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Fiesitant at first but puzzle fitted…
Hesitant at first but puzzle fitted perfectly and looks great
May 2, 2025
Reply from Photoframesandmore
Thank you so much for your feedback! We're really glad to hear the puzzle fit perfectly in the end and that you're happy with how it looks. If you ever need another frame, we'd be happy to help again! 😊
Reply from Photoframesandmore
Thank you for your kind review! We're so pleased to hear the item arrived quickly, was easy to assemble, and met your expectations. We really appreciate your support! 😊
Was as described arrived very promptly…
Was as described arrived very promptly live it
Hard to find a frame for 7 pics
May 1, 2025
Reply from Photoframesandmore
we're so glad you loved the frame and that it arrived promptly. We know frames for 7 photos can be hard to find, so we're happy we could provide just what you were looking for!
Excellent product and fast delivery.
Excellent product and fast delivery.
Well worth it.
April 30, 2025
Reply from Photoframesandmore
We're delighted to hear you were happy with the product and our speedy delivery.
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Decent frames for the price and looks…
Decent frame for the price and looks good in the hallway.
April 29, 2025
Reply from Photoframesandmore
We're glad to hear you're happy with the frame :)
Very happy with my frames.
I have now bought 7 frames and I’m really happy with them. I feel they really enhance my paintings and I hope they will help them sell at my exhibition next month.
April 9, 2025
Reply from Photoframesandmore
Thank you so much for your review. Best of luck with your exhibition next month!
DIY- good to go
Good DIY frame.
Saves you from the framing shops.
Improving scope- the floating frame came with stick-on which were not very steady. So I used command strips.
April 1, 2025
Reply from Photoframesandmore
Thanks for your feedback! We're so pleased you found the frame a good DIY option. The stick-on dots are just for initial positioning—the provided screws should be used in the predrilled holes to secure the canvas properly. We also have an instructional video available on our website if you'd like a visual guide :)
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