photomoonlamp Reviews 

I received my product broken in a thousand pieces I cannot believe how the company packed it. No surprise it was broken however Frank gave me great service in getting my refund back. Frank does have good customer service

Rubbish Service, ordered 25th November on 5-7 day delivery. Awful Service

Please don’t touch this company. They are fraudulent scammers who charge you a fortune in delivery charges and then don’t send the goods. Impossible to get hold of and then the response is simply a repetitive email. I paid almost double the cost of the product to ensure that a Christmas present arrived for my daughter (2-4 days express delivery). 10 days later I am still waiting for my product and have now had my third repetitive email telling me it has been sent with a Royal Mail ‘tracking number’ Royal Mail do not recognise the tracking number as one of theirs.

I thought I was supporting a small company. There is no indication that it is not in the UK. Had I known I would not have used them. None of us can afford to throw money away on delivery but to be swindled like this, at such an awful time, is disgusting.

Determined to get my delivery charges back from these people. They’re scammers.

Frank thank you for the speedy response and the 3D moon lamp is awesome

Have not processed my order! No idea that you are ordering from abroad. Avoid at all costs! Very hard to get hold of and no credible information provided.

Thank you so much to Frank for your immediate service regarding my purchase. I hadn’t received an update from the carrier and Frank resolved the issue and my purchase was delivered as he said it was. Thank you again!

I ordered the glass cube with photo of my deceased son on it and I have to say it’s beautifully made. When you turn the top knob it light up beautifully. I have ordered 2 oblong ones from a different company and there’s no comparison. Photo Moon Lamp cube keychain is awesome. I did have to dispute this with PayPal but once I contacted the seller I immediately was answered by their customer service who said they would investigate. They got back with me and assured me it would be coming and in a week I received my picture keychain.

I'm not the type of person to leave reviews even when I have a bad experience, but for this company I HAD to. I really don't even know where to begin... The 4/5 star reviews can NOT be real. This company was the worst company I have ever had to deal with. Their website is almost fraudulently misleading and you will get alerts from your bank that you made an overseas transaction and the charge on your card will be from another domain that DOES NOT exist. After emailing the horrible customer rep, I just grew more angry as they do not address your question-- they just repeat themselves on some nonsense... After I asked several questions their response was always "Here is your order information and tracking." I disputed with Chase and complained more than once about their nonsense. After hearing nothing from this company for some time, I got an email saying that my item was shipped (even though I disputed it and was clearly upset with them) They miraculously started replying faster once they finally found out that Chase had disputed their charge and blocked them. They had different reps reach out to me on different email threads that did nothing but annoy me to the point where I called Chase AGAIN to see if I could get the dispute expedited. After hearing my experience, Chase recommended that I no longer reply to this BS "company." If any of this gets flagged I have PROOF. PLEASE DO NOT PURCHASE FROM THIS COMPANY. MOST UNPLEASANT EXPERIENCE OF MY LIFETIME.

I got the Kodak key chain and I love the product! The pictures are slightly transparent almost like those negative film strips. It’s the holidays so my order took a little longer than the estimated date of arrival but costumer service was great and quick to answer and were very helpful!

Terrible product looks nothing like the examples on there site and when you get in touch with them they tell you not every photo had an exact likness. My product was that poor you couldn't even tell who the photo was. Don't go anywhere near them for moon lamps

Have ordered the moon lamp twice now with picture included and a message.
Both times items arrived as promised and was more than happy with what I received.
Frank was very helpful.
I would recommend this product.

Been waiting for my order since the 31st October, still hasn't arrived. Sent numerous emails to Frank, had emails back, but still not product. Couldn't tell me where it was, or how long to get here.... WISH I HAD READ THE REVIEWS BEFORE ORDERING

Ordered a Kodak reel, website and everything is good and professional. Ordered it well advance and it says 8-15 days......it’s been a month and they are yet to even ship it and customer service can’t inform me of when it will arrive.....offered me £2 partial refund! Avoid at all costs.

I haven’t received my order yet as I just placed the order a few days ago, but I have had some questions regarding my order & Frank from customer service has been extremely helpful in answering all of my questions. I am looking forward to receiving my order & I will post an updated review when I do!

THIS COMPANY IS A SCAM!
I placed an order for a keychain in the beginning of September and still have not received it or any tracking updates on it. I have been going back and fourth with customer service and they refuse to refund me to compensate for this issue. HORRIBLE CUSTOMER SERVICE. This company clearly a scam. DO NOT BUY FROM HERE UNLESS YOU WANT TO WASTE YOUR MONEY.

The product is super cute, but it took 7 weeks to get it. Customer service was always quick to respond.

The product is amazing for a gift! Love it! The custom service was fast and good thank you Sara!

Great response on emails

Ordered a Kodak Keychain on October 15th, began shipping October 27th, got delivered to the east coast in the USA on November 5th. Took exactly 3 weeks from ordering to getting delivered. It is what I ordered and the pictures are clear (got ten). The only con is that it is sort of hard to wind them up after you pull them out, I thought it would retract like a tape measure. There was no suggestion of this on the website, I just inferred.