PhotoSì Reviews 

68,760
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I used PhotoSi to print a photo album and high quality prints and they turned out great! I liked how easy the web design platform was and that I could do it myself. It was also delivered quite quickly... See more

Rated 5 out of 5 stars

It's useful to be able to use a format pre-established for the photos or manually, which means I can create my own page. It's also helpful to know when titles are not correctly aligned. Another plu... See more

Rated 5 out of 5 stars

I didn't know anything about this company so I just made a small order. The website is well organized and easy to make an order. The communication was excellent after I ordered and I knew exactly when... See more

Company details

  1. Photo Printing Service
  2. also in
  3. Digital Printing Service

Written by the company

Stampa le tue foto e rivivi i tuoi ricordi e le tue emozioni ogni volta che vuoi. Con PhotoSì è davvero facile, comodo e sicuro: puoi sempre contare su una rete di 5.000 fotografi sul territorio e su un servizio di assistenza affidabile.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69K reviews

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4.6

All reviews

(68,760)

11,538 reviews in the last 12 months

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Rated 4 out of 5 stars

It was an experiment

It was an experiment, I had never sent a photo online so I didn't know what to expect. But the result was excellent, and it was also delivered on time, in fact, a couple of days earlier than promised. I am a very satisfied customer.

January 26, 2021
Unprompted review
Rated 2 out of 5 stars

I will never be ordering again

I will never be ordering from this company again. What a mess it was to place a simple order and in the end I got ripped off...
I tried placing 2 orders one right after the other but the whole thing was so frustrating. First I placed an order for a couple of calendars and that went smoothly. Paid and received confirmation right away. Then I placed an order to develop more than 200 pics, paid, got PayPal confirmation but my order was not processed. I waited for a whole day but not confirmation that my order went through. Then I got an email from photosi saying I had an unfinished order in my cart so I assumed it was my +200 pics. I click on the link in the email and it directs me to the payment page without showing me what the order was. Not wanting to select and crop +200 pics again, I procede with another payment. To my surprise, it was another calendar order!
I call customer service right away, they inform me they will reimburse me for the mistake after I sent the printscreens of the payments. So I did. 2 days later I get a reply saying they cannot reimburse for a mistake induced by their own ridiculous system. I reply and get the same answer. They offered a voucher for a next purchase but I honestly am so disappointed with this whole experience that I don't feel like ordering anything again from them!

January 6, 2021
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello Rosa, we do apologize for your bad experience! We would like to help you with the problem you had: please send us an e-mail to help@photosi.com writing "App Review" as subject and your order number. We will be ready to help you

Rated 1 out of 5 stars

It's a SCAM

It's a SCAM. Don't place an order!!! Placed an order 3 weeks ago and it says pretty clear that delivery was going to be on December 21st. Then I received an email saying that delivery will be December 24rd. WRONG. Still waiting for an answer and for my order. If I knew I would not receive it those days I would not play any order.

January 4, 2021
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hi Bruna, we are sorry if we didn't meet your expectations, please write to help@photosi.com with your order number and enter "App Review" in the subject, in order for us to verify the delivery status of your order. Have a good day!

Rated 5 out of 5 stars

Super happy with my purchase

Super happy with my purchase.
I ordered some prints, a calendar and a pillow for my grandmother back in Italy who recently lost my grandad.
The gift made her so happy, the quality is excellent (especially the pillow, better than expected!!) and the delivery was super quick. It was my first time using the app , but I will definitely use it again and recommend it. Thank you so much.

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t respect delivery date. Worst customer service. STAY AWAY!!!

They didn’t respect the delivery date and I am not going to be able to give a Christmas present. Even worse if you try to contact them to change the delivery address they don’t answer and close the chat. Never going to buy anything else from them... they should be ashamed of them selves. Ordered for Italy

December 19, 2020
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hi Luca, we are sorry if we didn't meet your expectations, please write to help@photosi.com with your order number and enter "App Review" in the subject, in order for us to verify the delivery status of your order. Have a good day!

Rated 1 out of 5 stars

Very bad App and even worse customer…

Very bad App and even worse customer service. I am not going to do another order!

November 7, 2020
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello Claudia, we do apologize for your bad experience! We would like to help you with the problem you had: please send us an e-mail to help@photosi.com writing "App Review" as subject and your order number. We will be ready to help you

Rated 1 out of 5 stars

Awful experience. Photos never delivered after two month wait

My photos were never delivered and were returned to Italy. Customer service said they'd resend but they've not even replied to my later emails, so looks like I've given them my money away. I'd give a negative star but unfortunately there's no such thing. I'll
definitely never buy from Photosì ever again.

September 4, 2020
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hello Silvia, we do apologize for your bad experience! We would like to help you with the problem you had: please send us an e-mail to help@photosi.com writing "App Review" as subject and your order number. We will be ready to help you!

Rated 1 out of 5 stars

Photos Never Delivered

I am living in Spain, I ordered on 10th of April, now it's 21 and the photos are still not left the deposit, the delivery expected date was 20th. I understand everything might be delayed bcs of Corona, but they should say that on the app and don't lie about the delivery time. I would've searched another option, as I ordered for an important ocasion.

April 21, 2020
Unprompted review
PhotoSì logo

Reply from PhotoSì

Hola Nicoleta, lo sentimos si no hemos colmado tus expectativas, escribes a ayuda@photosi.com con tu numero de pedido y poniendo "Opinion" en el asunto, para que podamos averiguar el estado de la entrega, que tengas un buen dia!

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