Photospecialist Reviews 

255
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers frequently mention the fantastic selection of photography equipment and appreciate finding the very best prices online. Many people also share that placing an order is a very simple process, with products arriving promptly in just a few days. However, some customers also noted experiencing significant delivery delays, with parcels remaining stuck in transit or taking weeks to arrive. Others felt dissatisfied when customer service failed to respond to emails or help resolve issues regarding missing products and refunds. A few reviewers mentioned receiving out of stock items or missing components without adequate support.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the fast shipping times,... See more

Order

Consumers find order experiences to be mixed, as some reviewers praised the simple process and prompt... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the fantastic prices, wide... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Price

People report positive experiences with price, highlighting keen pricing, fantastic selection, and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would ex... See more

Rated 4 out of 5 stars

The order has not been received yet. As far as I know it has been shipped, however it's still stuck in the transit since the 3rd of April.

Rated 5 out of 5 stars

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Contact info

3.8

Great

TrustScore 4 out of 5

255 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(255)

55 reviews in the last 12 months

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Rated 3 out of 5 stars

Extremely long wait for the order

Extremely long wait for the order. Accepted that the item was out of stock, but, no communication in the interm. Had to email twice for update. Otherwise item was perfect. Always had good experiences previously.

May 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Company uses the joke of a delivery…

Company uses the joke of a delivery service that is DHL - no updates on item for over four days. I emailed the retailer to confirm Irish three pin plug and no response. Cannot recommend this company - and will raise a chargeback if item not delivered by Monday. Item returned to company - no reply - tracking confirmed accepted back and received by company - no refund - 100% AVOID AVOID AVOID

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

My package arrived quickly and…

My package arrived quickly and undamaged, the item is in new condition and a great addition to my camera gear, thank you for your professional and prompt service.

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Monitor was out of stock when I ordered…

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would expect an Irish/Uk plug. It came with a European one. No adapter supplied.

May 7, 2026
Unprompted review
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Rated 1 out of 5 stars

I placed an order from theri website…

I placed an order from theri website because the website clearly advertised 2–3 day delivery.

The order was placed on Sunday 8 March and was handed to the carrier shortly after. According to the tracking, the parcel left the international sorting center on 10 March.

However, more than 10 days later I still have not received the product.

What is even more concerning is that the tracking did not update for 10 days, leaving me with no information about where the parcel actually was.

Customer support confirmed that the package had been “stuck” since March 10 and that they had to open an investigation with the carrier. One of the explanations mentioned was weather conditions, which is difficult to understand considering that rain is a very normal and frequent condition in Ireland.

Delays can happen, of course. The real issue here is the huge gap between the advertised 2–3 day delivery and the actual experience, which in my case has already taken more than 10 days with very little transparency.

What makes the situation even more disappointing is that no gesture or solution was offered to compensate for this inconvenience. I only received standard customer service replies without any concrete attempt to address the problem or mitigate the delay.

If fast delivery is important to you, I would strongly recommend being cautious and not relying on the delivery times advertised on the website.

March 17, 2026
Unprompted review

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