PHOTOWALL Reviews 

This is the most beautiful mural. The colors are vivid. The weight of the paper makes it a dream to hang. It is well marked for the orientation of each piece. Really wonderful overall

I loved the wallpaper. It really elevated the look of my room especially when paired with ceiling paint.

***Update, they went above and beyond to rectify the issue. I am thoroughly satisfied and will be working on my next order with them soon.

Really disappointed in the quality of the print. It's very pixelated and looks really bad. It was a custom print so I could not see how it will turn out because in the preview provided, everything looked great. Other companies would at least send a message to the customer, for the sake of quality control, to warn if image is going to be very pixelated. No one wants to waste $200+ on a bad mural. If that were the case I could of either changed the mural or I could have turned the image into a vector to enlarge it, something. This is my 3rd order from Photowall and I feel let down.

I love the product. Only half of my order was initially shipped but once this was discover things were resolved very quickly.

The quality was excellent. Easy of installation with peal and stick was simple.

Service and quality beyond expectations! Prompt delivery and service after the sale. My order was for a custom photo wall and cost was very reasonable.

First sample was lost in transit so customer service immediately sent out another with expresss delivery at no charge. Mural selections were fantastic, with many patterns and colorways to choose from. Paper arrived in a much smaller container than expected but when opened, was simply packaged with genius organization and efficiency. Paper quality is substantial enough to be easily applied, and flexible enough to easily trim. Seams mached precisely, and cost was very reasonable. Love the beautiful effect on my newly renovated bathroom! Would definitely use this company again.

The quality is outstanding, and it has truly transformed the room—the colors and detail are absolutely beautiful.it’s definitely the focal point now!
Customer service was excellent. Everything was handled so smoothly and professionally, which made the whole experience easy and enjoyable .
Thank you again for such a great product and experience. I will happily recommend Photowall to others.

Wonderful customer service. The paper was beautiful and and ease to hang.

First order had a slit in the paper but I was using for my resin furniture pieces and due to my customer’s timeline I used as it but the spacing was glaring.

I explained to Photowall my issue but due to needing to strip the furniture ASAP to redo I unfortunately didn’t take the picture to have this order replaced free of charge. I understood their policy and reordered another one at full price and Photowall agreed to expedite the production and offered to cover the expediting the shipment.

I really thought this was very reasonable so was happy to move forward. To my surprise, as I was tracking the order via Fedex I saw that the customs documentation provided to the carrier by Photowall was incomplete and had to be resubmitted. Speaking with FedEx I was advised over 5 days that Photowall had been notified and had not responded even though I had asked for confirmation directly to Photowall the day Fedex had put this on hold. I called and was advised that Lovely was my contact and that she would be notified of my call and would follow up with me if I submitted yet another email inquiry. Still there was no response but Fedex advised me that due to no response they had returned the product to sender.

I then put in a request for a refund which only then did I get a response that they had been working with Fedex and had submitted the corrected customs documentation, but again no change to fedex’s online status or call center.
Amazingly when I requested they honor their satisfaction guarantee and refund my money I received a snarks response saying that they received my request and as I had waited this long I could wait longer for a response.
I guess i’m glad this happened as I was considering using this company so I’d say I dodged a bullet on this one to find out how they really thought of their customers.

Email response

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The wallpaper is excellent quality and the shipping was very fast. I highly recommend doing business with this company.

I am extremely disappointed with both the product quality and the customer service from Photowall.

We specifically chose the peel-and-stick wallpaper because we live in a rental property. The whole reason for paying extra for this option was because it was advertised as easy to apply and, more importantly, easy to remove without damaging the wall.

At first, we loved how it looked. However, after only around 30 days, the wallpaper already started peeling off the wall by itself. We could not believe it, especially considering how expensive it was and how positive the marketing and reviews seemed.

When we contacted customer service, instead of helping us, they immediately tried to make it our fault. They asked endless questions about the condition of the wall, whether it had been painted correctly, what type of surface it was, and so on. I explained multiple times that this is a brand-new wall, only a few months old, in perfect condition, and there were absolutely no issues before applying their wallpaper.

Eventually, they agreed to refund us, but only if we removed the wallpaper completely and destroyed it. That is when the real disaster happened.

While removing the wallpaper exactly as instructed, it completely destroyed our walls. Large sections of paint and wall surface came off with it. The damage is far beyond what anyone would expect from a product that is heavily advertised as removable and damage-free.

I sent them photos of the damage and asked how a product marketed for rentals and easy removal could leave walls in this condition. Once again, they blamed the wall, the paint, the surface, and anything else they could think of instead of taking responsibility.

This experience has cost us a huge amount of stress, time, money, and now repair costs for damaged walls in our rental property.

Stay away from this company.They are big fraud!

Loved the product we purchased! It is stunning

It took forever to come and then I couln't use it! The image quality was so poor you cannot see what it is. I payed a lot of money for this and it is for my store. Now I have nothing on my wall for my grand opening.

I was sent the wrong size. I was also sent a sideways application.
Very expensive and a waste of money. I’m out almost 700$ . Devastated

Blown away by the quality of this wallpaper. It definitely feels premium. I've never had wallpaper stick so easily to textured walls before. Very impressed. Customer service is also excellent. I will definitely be purchasing again soon!

Very beautiful I'm enjoying the wall in my kitchen looks great ! 👍

James, then I listen and he was over talking me while I was trying to explain to him how I ordered two pieces of 24 x 36. It was just poor customer service.

Customer service was incredible. I was worried with the company based in Sweden. No Fears, all went smoothly.
I ordered a custom size from a pattern that was one of the selections.
Julius who helped with the details of design was amazing and patient!
Thank you Julius and amazing project couldn’t have done it without your help.
I highly recommend Photowall it’s a quality product and customer service.

Excellent quality as usual, so prompt, great service. The premium matte is much easier to install than the standard paper. Definitely worth the small extra expense.