Physiocheck.ca Reviews 36

I have been trying to cancel my subscription for an entire month. They snuck in a monthly recurring subscription for 20$ when I paid 2$ for them to tell me my ailment on the initial screening. Now, they don’t let me sign into my account, they say “there is no email that matches” which makes no sense since I only have one email. They don’t show any number on their website to contact to cancel the subscription. I have left call back requests and sent emails and they don’t answer. Beware of this scam.

Bill scam stay away!!
Impossible to find the links to end subscription, and I was not aware that I was subscribed for this, when using my trial. But they managed to withdraw two months via Apple Pay.

Dec 21, 2025 I'm only on the first page and haven't read my results yet, but the assessment was really thorough.
Jan 4, 2026 I've been doing the exercise program for almost 2 weeks and am satisfied with the level and type of exercises. I was given a realistic time table for recovery, which matched other sites and advice I had read.
For the initial assessment, I thought $5 or whatever was fair and reasonable. I didn't expect anything more for the $5. After the assessment, I was invited to enroll in the designed exercise program for a fair price. I didn't feel duped or misled at any point. I could have looked for a physiotherapist on my own or with their help, with a 3 month waiting list.
I can read prompts and found the unsubscribe button exactly where I expected it to be. I am mystified by the negative reviews.

made me answer 10 minutes of questions before telling me it's a subscription only service. super lame

They are impossible to get in contact with. No easy way to cancel service. They set up autopay then don’t leave a way to cancel service very easily. I tried to send several messages and not sure if they got sent. No phone number to call, just a send a message for them to call you back. Again not sure if they are getting messages. If you can sign up easily for their service online, you should be able to cancel just as easy. It makes me leery that there is not way to contact any. They should want to talk with you and see what happened. Anyway I just wanted to check them out and find it hard to believe they can diagnose problems with out ever talking at a minimum. Some of the questions are hard to interpret. I was only allowed a few options when that is not a full description I would have given a doctor. Just seems like I could have just found the same answers on google for free. Why do I need to pay them. I can type in very basic ailments and see potential problems like them. I will never use this service and tell others just google your ailments for free. Company is nearly impossible to contact. Nearly impossible to cancel your service once you sign up. Big waste of money and time. Unless you like spending hours of your day trying to cancel service you just wanted to try. A trial membership, cancellation should be easy. Way too difficult.

I subscribed for advice on a particular issue. I put in a lot of information and received limited advice. To unsubscribe was very difficult to a point where it was deliberately hidden.
PS Physiocheck contacted me after my complaint and offered to refund a month of subscription if I removed my poor review.

This actually gave me some relief as Dr. Google said likely bursitis of the hip.

Cancelled subscription on free trial and have been charged twice since, have contacted them twice but heard nothing back when i had to reset my password to reactivate my account there is no longer any option to cancel. Feels very scammy and unhelpful

It is only after completing a long questionnaire and doing all the tests required do you find out you have to pay to get any kind of a diagnosis. Or treatment suggestions That felt kind of scammy

Much better would be a notice before you start that an initial diagnosis is $3 and the monthly treatment plan another $20 a month. Now I haven’t paid any money yet but am considering it because the quality and depth of the questions and tests was quite good! I am seeing a physiotherapist this week but $20 might be worth it to be better informed when I do go.

A good thorough questionnaire to try and pin point the problem. Like Mark another user I canceled my subscription, but immediately after receiving my diagnosis. I will be going to my Chiropractor who is covered by my insurance when Monday arrives.

Today Saturday, all I wanted to do was get an early diagnosis.

Thank you,
A

I was unable to update my review from 24SEP2024 (Mark - CA) so I'll provide one here.

This site and service is not a "scam" in the sense that they are stealing your money. They are providing a legit service for a reasonable fee. However, I agree that they are not as transparent about the costs as they should be which I think actually discredits the value of their service.

Here is what happened to me after signing up for the trial:
- I used the website with the exercises prescribed to treat my diagnosis. I followed the instructions and marked the completion and 'discomfort' ratings each day.
- After the trial I allowed my credit card to be billed the monthly subscription in order to continue doing the exercises and marking my completion and ratings.
- After another week or two, I came to the conclusion that I no longer required the use of the daily tracking so canceled my subscription on the site.
- The subscription cancelation process was easy and I was never charged again.
- I will absolutely use this service again in the future. $22 CAD for a diagnosis, treatment plan and a month of monitoring was absolutely worth it.
- Does this replace a doctor? Absolutely not. If you are in significant pain or do not see any progress after a few days of following the treatment plan then you should see a doctor.
- I hope my experience helps others. More importantly, I hope that the site owners would consider improving their sales practices as it is a bit shady for sure.

After filling in a 10 minute questionnaire you then get prompted to subscribe to a paid service. None of this is mentioned at the start of the survey. Avoid.

They automatically enrolled me in a subscription after I paid €2 once for a diagnostic. I just realized I’ve been charged €12 per month for the past four months, and I have no way to cancel it because I don’t even have an account! They claim that none of my email addresses are linked to their website. I want a refund and to cancel this scam subscription!

I just started

I was worrying to have to go see a doctor... which i don't like !
This questionnaire was so complete, much more then all doctor's have seen in the passed.

Initial Experience: After spending about 30 min answering the 50 diagnostic questions I was highly skeptical required to provide my credit card and paying ~$5 CAD for a diagnosis. I guess that I didn't really pay attention when searching Google for shoulder pain and coming across the Physiocheck landing page; I just started the diagnostic process. However, I liked the questions and was curious about what the result would be so was looking for reasons to proceed.

Due Diligence: I Googled physiocheck.ca reviews and found this Trustpilot site, read all of the reviews and agreed with the frustration expressed about spending time without knowing the costs. However, the two positive reviews gave me hope that perhaps it wasn't a true scam but just a misleading sales tactic. I've also had enough physio experiences to know that $5 for a one week trial or even a $17/mo subscription would be very inexpensive compared to a single visit to a physio where you are going to do very similar diagnostic exercises/tests. So I figured if the outcome is a valid diagnosis with valid exercises it would be worth trying at least. So to me the only risk was the site being a credit card scam and I didn't find anything that would point to that.

Decision: I took the risk and signed up for 7 day trial. Through the signup process my confidence increased that it was a legitimate service because it used my bank's highest credit card security authentication tools. So I am confident that this is NOT a credit card scam at least. lol

Questionnaire Results/Diagnosis: In terms of the diagnosis it provided six possible issues ranked in probability from 6/8 to 2/8. Only one issue was ranked as 6/8 probability and it made sense to me that it may be the root cause of my symptoms. Three were ranked 4/8 and two 2/8 probability. One of the three that were 4/8 I had actually experienced in a previous injury so did not believe it was correct given the difference in symptoms. All others seemed unlikely. So I'm comfortable stating here that I think that it did a pretty good job with the diagnosis.

Treatment: As I mentioned above I've had previous injuries that required treatment. In all three of those experiences the most valuable part of the treatment was the take home exercises. Usually using online instructions and videos picked by the physio. So I was not surprised that once I chose the 6/8 issue diagnosis that I received a treatment plan made up of exercises with online instructions and videos. It appears as though it gives you a daily plan that you follow and record your progress. I think perhaps you may also do additional questionnaires to see if the treatment is working. Since this is only Day 1 I can't really say anything more, but I'm going to give it a try for at least the one week trial and I'll report my findings back here; assuming I can edit my experience.

WARNING!!!! SCAM!!!! Greasy scumbag behind this company, take your money anywhere but here

Bait scam. Dont waste your time

Scam. I paid for a "diagnosis". Somehow they set up a recurring bill via paypal that I did not authorise.