Pick N Drop Dry Cleaning Services and Laundry Reviews 

92
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

They are right on time every time, the pickup guy is super friendly, and the clothes come back perfect, couldn't ask for more!

Rated 5 out of 5 stars

I’ve been consistently impressed with the exceptional service provided by Pick N Drop dry cleaners. Their staff are courteous, the prices are reasonable, and most importantly, they deliver top-notch... See more

Company replied

Rated 1 out of 5 stars

The clothes were delivered much later than initially expected, and unfortunately, all items were still wrinkled. Waste of money! Update: Thank you for the prompt reply. I was asked to provide feedb... See more

Company replied

Rated 5 out of 5 stars

What an amazing service Pick N Drop Laundry & Dry Cleaning Services provide, I would highly recommend everyone to try this company. I have a white cotton coat with a broken zip and which needed dry cl... See more

Company replied

Company details

  1. Laundry Service
  2. Clothing Alteration Service
  3. Dry Cleaner

Written by the company

On-demand Dry cleaning and Laundry Service provider. We deliver a five-star service through smart technology and leading local services. Booking and tracking is all via our app/website, with the possibility for collection within an hour and next day returns. We also have a Laundry subscription scheme, this is one of the first of its kind in London. Its a weekly Laundry service for corporates, household and working professionals who do not have much time for Laundry. Commercial laundry is also our forte. We cater for care homes, hotels, hospitals, Restaurants and retail outlets


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

92 reviews

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No recent history of asking for reviews

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4.5

All reviews

(92)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Been using this team for over a year to support my mother. They are amazing, helpful, efficient and most important - they care. I can’t imagine a better service, well done!

January 9, 2024
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

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Rated 5 out of 5 stars

The service is fast and convenient .

The service is fast and convenient .

January 9, 2024
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 4 out of 5 stars

Great dry cleaning services

Great dry cleaning service, its was fast, friendly and well worth the money, it was my first experience using Pick N Drop, and I am glad I did. Thanks all and I highly recommend them😊

December 27, 2023
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

I experienced excellent customer…

I experienced excellent customer service and best quality and commitment well done

January 4, 2024
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

Prompt and efficient

I recently used the service and was very happy with what I got. They provided prompt and efficient service.
I will recommend them to my family and friends.

January 3, 2024
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

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Rated 5 out of 5 stars

I’ve been consistently impressed with…

I’ve been consistently impressed with the exceptional service provided by Pick N Drop dry cleaners. Their staff are courteous, the prices are reasonable, and most importantly, they deliver top-notch results. My garments have always returned spotless and impeccably pressed. Their attention to detail and timely service have made them my go-to for all dry cleaning needs. Highly recommended!”

December 1, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

Prompt pick up and drop off

Prompt pick up and drop off.
Great customer service
Will use their services over and over again.

December 7, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

I had a wonderful and excellent…

I had a wonderful and excellent experience with Pick N Drop Dry Cleaners. Their customer service is top-notch. I would highly recommend Pick N Drop to others..

January 3, 2024
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

The company is fantastic and very…

The company is fantastic and very honest staffs . The company is 100% good

December 14, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

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Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this dry cleaning company! They exceeded my expectations in every aspect – my clothes came back looking pristine, the service was efficient, and the staff was friendly. I highly recommend them for their exceptional quality and professionalism.

December 26, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Thank you for your beautiful feedback

Rated 5 out of 5 stars

My wedding dress

I was a bit Skeptical placing an order for my wedding dress initially because of how much value it means to me but after contacting their friendly customer service team I decided to give the company a try and I must say I am truly impressed. My dress was returned swiftly, refreshed, sparkling and all stains properly cleaned. I will definitely be placing another order.

January 2, 2024
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Thank you for your feedback and we appreciate we got it right with cleaning your wedding dress

Rated 5 out of 5 stars

The services is very easy and…

The services is very easy and straightforward, clothes taken are returned on time and it’s affordable. Staff of the company are very professional .
Great team and services

November 7, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Thank you for your feedback

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They are really good, supportive and customer care focus.

Thanks to them for the continued great services I have continuously enjoyed. Dr Sonny

December 27, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Thank you for your feedback. We look forward to your future orders

Rated 5 out of 5 stars

Excellent

Excellent! Great service. We will definitely use your service over and over again.

December 20, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Thank you for your kind review. We appreciate your feedback

Rated 5 out of 5 stars

Pick N Drop Dry Cleaners took care of…

Pick N Drop Dry Cleaners took care of my clothes when I came to the UK on a business trip last month. I highly recommend their services.

November 22, 2023
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 5 out of 5 stars

Very very efficient

Very very efficient, their prices are very reasonable.
I have been using them for over 2 years now.., no complaints

December 7, 2023
Unprompted review
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

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Rated 1 out of 5 stars

They were late in collecting the items…

They were late in collecting the items and late in returning them notwithstanding the fact that they had a 4 hour window. I was on tight time limits and unable to do what I had to because they were so late. I can’t use them again.

December 29, 2023
Unprompted review
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Reply from Pick N Drop Dry Cleaning Services and Laundry

Dear Lesley,
We are sorry that our service to you was below standard. We had a few drivers working and Majority of our Laundry team were on holidays. However this not our usual way of service delivery. We would like to offer you 100% discount on your next order as an olive branch and to show you we sincerely apologise for this disappointment. When you are ready to carry out your Laundry next time, please email; enquiries@pickandrop.co.uk and we will ensure its picked up and returned within the agreed time.

Rated 5 out of 5 stars

Brilliant service from pick up to drop…

Brilliant service from pick up to drop off. Clean freshly laundered clothes neatly folder and delivered to our door by a courteous, professional and kindly driver.
Well worth the money.

December 27, 2023
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

We appreciate you for using our service. We also now offer discount twice a month. from the 15th of each month and 30th month

Rated 1 out of 5 stars

I am a regular customer

I am a regular customer. But this time somethng horrible happened. When they delivered the suit I gave to drywash. It was not in covered in a plastic bag and found it hanging over my door while my inner waist coat was on the ground and all the dirts were there. Such an unprofessional behaviour while delivering(May be it is the frustration of delivering on Saturday). My complete suit is a waste now. I had to wash it again but I dont think it is useable anymore. So it costed me my suit, the price I paid for the wash to them and again to another shop. You should be careful while delivering this type of dresses. I am not gonna use this company anymore in the future. So please be careful while ordering.

My reply after seeing your very informative reply:

First of all I couldn't get anyother way to reply you except editing my previous review. You said my suit was in a hanger. Then why did I get 2 hangers? one for my suit and one for my waist vest which was lying on the ground. Look I gave the review when I got an email notification from Trustpilot on 3rd December at 11:16 pm when I was sleeping and that is why I gave my review on the very next morning on 4th December. I hope this clarifies your very claculative timeframe. Moreover, when I got my suit in my hand I tried calling your office and I assumed that your office was closed that time since it was Saturday evening (about 7pm). The next day your office was closed according to my knowledge. And there was no point of informing/confronting you with all the calculative timeframe when I already washed my suit. And I understand how service can be provided so I don't wanna bother you by taking any free wash. Because this was not the reason why I gave the review in the first place. Anyways, you should be clear enough from my first review that I am not gonna use your service anymore.

3rd Reply:
It is now getting more funny that you are bringing honesty. I think you guys are school-going children. Can you give me any evidence that I didn't ask the person at my house who received the package? I have asked him repeatedly what was the condition when he received my suit. He confirmed that my suit was on a hanger and my waist vest was on another hanger. And I have already said I got 2 hangers this time. What's the point of asking for your service when you can't belive others.
I am not here to spread hatred like you as you might investigate and see that previously I also gave a positive review using my name about your service. And that is my honesty. I think you need to learn how to respect other individuals and that is also part of honesty I think. I made my mind because you are here just to argue and defend yourself not to acknowledge your mistake. So I think that is the definition of dishonesty.

November 30, 2023
Pick N Drop Dry Cleaning Services and Laundry logo

Reply from Pick N Drop Dry Cleaning Services and Laundry

Dear Sadma,
Its sad to hear that you are not happy with our service after having used our services several times. When we delivered your suit on Saturday, it was covered in a Plastic bag and it was collected at your door by a male. When we delivered your suit was in a plastic bag and on a hanger. I believe whoever collected the item on your behalf handled it badly and should have advised you honestly.
Also, I note you never called us on Saturday 2nd December 2023 about your experience, instead choose to leave a negative review for something which is not our fault or the fault of our Driver. Our Drivers are always happy to work on Saturday and your feedback is a bad representation of our services.

We are happy to clean your suit again free of charge as we always believe in treating our customers well.

Please contact the office if this is what you intend to do at; enquiries@pickandrop.co.uk

Dear Sadman,
I note your updated response. I also note you never bothered asking the male who received your items. We believe honesty is the best policy, if we all are honest we will have a better world. We handle laundry very professionally and well. The issue of time should not be a problem. You could have emailed us. Please even if it was your fault we still would have re-cleaned free of charge.
I understand you have made up your mind, but it will be fair if you are sincere that you are not sure of the condition the laundry was received in, our Driver handed your Laundry to a male in your home and all was in good condition. We do not know and understand why he removed it from the hanger or removed the bag covering the items. A honest feedback is always better.

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