Pickfords Reviews 12,622

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,574 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and the professionalism of the staff. Customers consistently praise the team for their helpfulness, efficiency, and careful handling of belongings, making the moving process smooth and stress-free from start to finish. Many people appreciate the clear communication and support received, especially from move managers who guide them through each step, even for complex international moves. However, some customers also noted issues with communication, such as unreturned calls and missed appointments for box collection. A few other people also felt that the service did not meet the agreed-upon terms, leading to damaged property, damaged belongings, and a lack of follow-up from their move manager.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the clarity, reliability, and... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and care of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the fantastic crew, exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a genuinely first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PF25043533-01 Thank you Jade for making our move run smoothly from last October, moving our belongings into storage and finally having them delivered in May when our house was ready. The packing t... See more

Company replied

Rated 5 out of 5 stars

The Pickford team were excellent - from the initial survey by Paul we were put at ease that nothing was too much trouble. Charlotte helped us handle the formalties/logistics - explaining everything c... See more

Company replied

Rated 5 out of 5 stars

Chris Coombs and his team ensured my move to the IoW went quickly and smoothly despite blistering temperatures no doubt making the work tougher than usual. Everything was well packed, including the od... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the guys packing everything. They were really careful when moving everything and dealt with the whole flat very fast. Then unloading at the other end was just as e... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

I have used Pickford's for three moves…

I have used Pickford's for three moves now - two international moves (to and from the USA) and one move from Wiltshire to Dorset. Each time they have done an excellent job for me.
Their team has been on time, courteous and patient as they packed up the house and then even more importantly when they were unpacking. This gave me time to have them place the furniture where it was needed, resulting in getting settled more quickly after they had left.
I would definitely recommend them for a future move.

June 7, 2026
Rated 5 out of 5 stars

Smooth and hassle-free…

After relocating from Australia back to the UK, Pickfords handled the final leg of my long-haul shipping. Moving internationally is stressful enough, but Simon made the last stretch — from touchdown through customs and all the way to delivery — as smooth and hassle-free as possible. His communication throughout was excellent and really put my mind at ease. Couldn't recommend highly enough.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient from pick up to delivery

Efficient from pick up to delivery. The people in England and in Australia were helpful and polite. The service was exemplary.

June 9, 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi John,

Thank you so much for leaving a review for us.

We are so glad to hear your shipment went well and you were happy with both our teams in the UK and Australia. We appreciate your kind words and will feed this back to all those involved.

Best Wishes
Alex Murray
Group Sales Manager

Rated 5 out of 5 stars

The service was amazing

The service was amazing couldn't believe how fantastic it was the staff from day 1 was super kind and respectful and the delivery was taking with care and everything was 100% looked after in transport I will definitely be recommending this service to other people

June 12, 2026
Rated 5 out of 5 stars

A fantastic job by Jordan

A fantastic job by Jordan, Charlotte and the team. From the booking (trying to balance with a changing exchange date) through to the final unpacking everyone in Pickfords was polite, punctual and patient. During a stressful time they all listened and made sure everything ran smoothly… a big thanks PF26019582

June 12, 2026
Unprompted review
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Reply from Pickfords

Thank you very much for taking the time to leave us a review.

We're so pleased to hear that our team were polite, punctual, and patient; making your move run smoothly during a stressful time.

We wish you all the best in your new home!


Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Good Service From Pickfords

I received a very good service from Pickfords.
Our move was well planned and organised and the two movers were excellent.

June 11, 2026
Unprompted review
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Reply from Pickfords

Thank you so much for leaving us a 5* review.

We are so pleased to hear about your positive experience with our service. We appreciate your kind words and wish you all the best in your new home.


Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Really fantastic team

Really fantastic team, Kellie our move manager was brilliant and really flexible when we had to move dates and the removal guys headed up by Phil, alongside Joseph, Paul and Robin were excellent. We’re very happy in our new home after a stress free move!

PF26030557-01

June 11, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It s brilliant to hear that the team helped to make your move process as stress free as possible.

Kellie, Phil, Joseph, Paul and Robin will be pleased to have received such positive feedback.

We wish you all the best in your new home.

Rated 5 out of 5 stars

My move was complicated but all went to plan

My move was complicated but the paperwork was clear and everything was well organised. They communicated when they said they would and everything happened on time. Staff were punctual, courteous and took great care of property and belongings and were very hard working. This is my second time using Pickfords for a major relocation and I would use them again as first choice

June 5, 2026
Rated 5 out of 5 stars
Pickfords logo

Reply from Pickfords

Hi Tom,

Thank you for taking the time to leave us a 5 star review.
We appreciate your kind words and hope you are settling well into your new home.


Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 4 out of 5 stars

Communication issues but good service on the day

The pre-delivery communication was not ideal - I had to keep contacting the company for updates for our delayed container (previously we'd had automatic updates with other companies.) On the delivery day, Gary and the team (apologies for forgetting their names) were very helpful and careful with our stuff, despite living on the 2nd floor.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free move

I have been very impressed by the clarity and reliability of the service you have provided in moving my goods from South Africa to my home in England. Your organisation and your delivery team were flawless.

May 29, 2026
Unprompted review
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Reply from Pickfords

Hello Mike,

Greetings. Thank you for the 5-Star review alongside the Trust Pilot team. we're pleased to hear all went flawless and this now allows you to settle into your new home. Wishing you all the very best.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Superb service from start to finish…

Superb service from start to finish with a few laughs with the group of guys along the way. 1000% would use again. Thank you so so much for everything. Don’t think the guys will forget our stairs in a hurry!

June 8, 2026
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Reply from Pickfords

We're so glad you enjoyed our service and had some laughs! We truly appreciate your kind words and look forward to helping you again.

I share your review to all involved and let them remember the stairs!

Kind regard's,

Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Pickfords responded promptly &…

Pickfords responded promptly & everybody I dealt with was kind courteous & did all they could to make the experience for me as hassle free as possible at a particularly difficult time.
Thanks to Bryony Handford, Craig Williams & Steve together with the 2 movers Rich & Barney on the day.

June 3, 2026
Pickfords logo

Reply from Pickfords

Thank you Maureen for your 5 star review.

We are so pleased we could make your experience as hassle free as possible during a difficult time.

Your thanks have been shared with Bryony, Craig, Steve, Rich & Barney.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Great service.

June 4, 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We wish you all the best with your relocation.

Rated 4 out of 5 stars

Helpful and organised.

All contacts both in Canada and the UK were excellent, friendly and helpful.

There was a little bit of a delay in communications once, but nothing important really.

The delivery guys this end were helpful. Nancy in Canada was extremely helpful regarding the complicated paperwork.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Simon handled my move back from…

Simon handled my move back from Australia very professionally, he kept me informed of the arrival times and always responded to any questions immediately.

100% would use Pickfords great service.

June 10, 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hello Paul,

Greetings. Thank you for the Trust Pilot 5-Star, we're very pleased to hear and I am sure Simon will be too. Going forward we trust you've now settled into your new home, wishing you all the very best.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Great service from start to finish

Excellent move by Pickfords from UK. Fantastic crew, customer service and planning. Would highly recommend. Care was taken with all house move items, everything arrived safely and the entire process was very smooth.

June 11, 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Ashleigh,

Thank you for taking the time to leave a review.

It is brilliant to hear that the whole process went smoothly.

We wish you all the best.

Rated 5 out of 5 stars

Pickfords - we couldn't have asked for more.

We entrusted Pickfords with our house move and they were excellent. They were both professional and good fun. They worked quickly but carefully. They made the whole move pleasant and stress free.

June 4, 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Sam,

Thank you for your 5-star review!

We're so pleased to hear our team made your move pleasant and stress-free. We wish you all the best in your new home!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

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