PicMonkey Reviews 

I have used picmonkey for close to a decade now, and until about a month ago, I loved it. That's when I started to get the "Trouble in Paradise, something's gone wrong" error message after attempting to load certain projects. This only happens for some, while others load no problem. I've followed all of the troubleshooting steps (clearing cache, restarting, checking that WebGL is properly enabled); I even downloaded Firefox (I normally use Chrome) to see if that might help. It did not.

I'm currently working on a business project and if I cannot get this resolved within the next day or so, I'm not going to be able to meet the deadline and may lose this client.

I use the Pro account level, which should mean they should take this more seriously, given the higher monthly rate.

I reached out to their support team both via the form on the site and also at their help email address, and will update if/when they respond.

I used to love Picmonkey and I put a lot of effort into learning how to use it but recently it's become unusable. It's so slow and clunky it almost makes me cry. As I write this I've been waiting FIVE minutes for a colour to change. I've had to reload three times in an hour and while waiting for a graphic to load I had time to go and make a cup of tea and that's pretty typical of it lately. The problem is not with my computer either. I've got a trial of Canva and it's working just fine. The problem is with whatever has happened to Picmonkey in the last six months or so. I don't like Canva, it doesn't have anything like Picmonkey's potential but, for what it does do, it actually works. Having to move all my designs over will be a huge PITA but I think I'm going to do it. I can't work like this. It's so slow my side hustle is turning into a full-time job which is just a tad impractical. If you want to upload an image and type Happy Birthday over it, it's great, but so is MS Word. If you want to use layers to do something like designing bookcovers - forget it. Forget it or be prepared to spend a whole day doing something that used to take an hour. Alternatively, open a layer and try to import a graphic, while it's doing that you can vacuum. Repeat for the next layer and while it's doing that prep a week's worth of dinners. Save as a PDF? You probably have time to do a 12-hour shift and come home and walk the dog. If it isn't done by then, just reload and stick in some laundry. After three or four days you might have a book cover but heaven help you if the author wants changes. Do I sound disgruntled yet? I'm giving it two stars for old times' sake because I'm the sentimental type but not so sentimental I intend to keep the wretched thing.

I want to warn other business owners thinking about paying up for Picmonkey. I'm a Pro Business user and have been for about 3 years now. I use picmonkey every day for my business which makes the recent decline in the product extremely frustrating. Tech support is all email based. On average I'm seeing two days just to get an email response to a problem. At this rate it could be weeks before you find a solution to a problem. FYI They don't give you much time to respond before they close the ticket which is also a problem. Since flash went away and the new pickmonkey was rolled out I've had consistent problems with files never loading and getting the "trouble in paradise" reload screen. I'm getting days upon days where I can't use the program on any browser. When this product isn't working, I'm not working which is a real problem for my business. The product is extremely inconsistent....it magically works for a few days and then goes back to not working for a few days. I don't know what they've done here but the product is pretty much unusable and I'm about to start searching for an alternative like Canva when my one year subscription is up. Picmonkey if your reading this you need to spend the money and get some real chat tech support at the very least- this back and forth on email is maddening and inefficient for business owners. Please fix your broken product!

I HATE THE NEW PICMONKEY! It’s TERRIBLE. You did away with all the great features. I got so used to using the other PicMonkey and loved everything about it. This one is impossible to navigate! I’m quitting it, never to renew again!!!

The original version of Picmonkey was so easy and fun to use. I used it for years and I loved it so much. Now, with the new editor updates, I absolutely hate it. The way it "helps" you line your images up is annoying. They got rid of all of the fun overlays that I used very frequently. And I hate how you have to choose a pre determined size for your project. You guys really messed up when you went and changed everything. It's just awful now. Unless the original format of the editor ever comes back, I'm out. Cancelling and finding a different one. I've been with you for 7 years but this new updated thing you have is just not good at all. I'm so disappointed.

I loved PicMonkey before the loss of Flash, absolute 5 stars. Now the saved photo quality is horrible and the editing effects aren't nearly as well done as before.. Much more difficult and confusing to use unfortunately, which is why I canceled my membership.

I signed up for the free trial for something I was working on for work. I received an email saying my trial was soon going to expire in a few days. I thought that was pretty nice they sent a reminder out to customers. I went to login right after I received the reminder because I had no use of it anymore. That’s when the site told me my account didn’t exist. I went back to my email to see if I grabbed the wrong email. I didn’t. So I copied the email from the one they sent me. Still got the same message saying my account didn’t exist. Tried checking for any spaces - still didn’t work. I contacted support to tell them what was going on and that I had no way of canceling the trial because I couldn’t login and requested they cancel my trial for me. (All happening before the trial expired). I received nothing from picmonkey except a charge a few days later for $120. I emailed support again asking for a refund. Nothing. Emailed support again asking for a refund. Guessing you know how this story ends. I’m very disappointed and scared that I will not ever get refunded. I really don’t appreciate the method of “tricking” or literally forcing customers into paying. Saying you willing put your credit card info in as a response to customers is crazy as this 2021 and you can’t do anything without doing that but you should still be able to cancel your trial. Just a really gross and deceiving way to treat customers.

This review is for my experience in working with customer support for an issue I had with one of their premium tools. After writing to their helpdesk about my issue, I heard back within 24 hours. While the problem wasn't fixed at first, with some explanation on my side, they rectified the entire situation after that. Thank you PicMonkey for listening to me and making things right! Big thumbs up to you!

Glitches constantly. You can't tell me you at Picmonkey don't know about it! I clear history, cache, temp internet files, degrag, virus scan, restart bought cleaning tools and registry tools and still SLOW running and black screen. Graphics setting on high. It is not a driver. I checked. It is not and extension. I checked. Look at your ratings!!!! Stop giving the same answer. IT IS YOUR PRODUCT! Please fix it. Says Web GL not working but it is. The turning cube is visible. When I touch an edit slide, boom! Black out and I have to reload over and over and over! Picmonkey was great before the new version. If it is Web GL, get rid of it. Do research, people are complaining everywhere!! I have spent months doing this. Contact me please

I have used and loved picmonkey for several years. This year billing and program are all screwed up, charged for TWO plans monthly and yearly and they can't figure it out and when they did, they can't roll over what I was charged for twice, emails back and forth. Signed up for one year, then told online to "renew" was charged monthly & yearly at same time. Program is slow as molasses, new picmonkey stinks. I was told to use different browser to stop freezing and slow response... Program does NOT have same options on iphone app either... useless app as I have to use desktop for features I need to use which sucks because I take my pics on iphone and now have to email them to desktop to edit. Customer service via email is horrible, need to SPEAK to someone not engage in a letter writing campaign. This past year is has gone so downhill with "new" version that once subscription ends, I am searching a new program!

Ive been using Picmonkey since 2010 and while there were always some glitches and slowness...now its the worst program out there. Id rather swim in a tub full of straight razors while lit on fire then ever use this program again. So much for paying for the year upfront with hard to earn money during a pandemic.

I used to love Picmonkey & used them for years to make quick easy adjustments or photo collages but since the loss of the Flash Player they are just a TOTAL RIP OFF. They charge so much £ & have no care or regard to their loyal customers & hardly offer anything for your £.

I would strongly suggest to invest in the Lightroom subscription instead!

There are much better, more fun & cheaper photo editing sites out there!

I liked to Old Pic Monkey so much better and the new Pic Monkey updates don't work on my computer.
I wonder why when every other online editor has no problem....Pixlr, BFunky, Canva. It's a shame...I would go back to Pic Monkey if I could but their pop ups now tell me 'their system cannot work on my computer'...oh well...se la vie!

Yet another online company with fraudulent business practices. They signed me up for a subscription i didn't consent to. When i emailed them to cancel it, they say they have no record of me, and yet the 8.69 charges keep coming! Annoying as F_____
BEWARE OF THIS COMPANY

Charge me 72 bucks for nothing was suppose to be 6 bucks I hate them

This is the email I've sent them......Third contact after no response:

This is the third time I have contacted you guys and still not response. Please, get back to me.

£77.88 was take from my account a few days ago on email address ********************* I did not in any way mean to sign up for yearly billing and, like many of your customers judging by Trustpilot, thought I’d signed for monthly billing.

I am asking you to refund 67.88, keep the monthly subscription, that’s fine, but I cannot afford for you to take an annual amount. That is my bill money. I have contacted you guys now 3 times, no response.

To add I have to say, unlike Nord VPN, unlike MCAFEE or Windows home subscriptions, you guys never sent an email informing me that my free trial was up or that my subscription was starting, not very transparent. Plus, consumer rights state that
14 days is the absolute minimum cooling-off period that a seller must give you. Make sure you check the terms and conditions in case they’ve given you more time to change your mind
I have contacted you well within that time and your non-response is only eating into that time period, which strikes me as highly unethical. Especially as you gear your product towards creators and influences who tend to be of a younger age bracket.

Please refund me at least the annual amount with one month deducted.

We’ve just come out of a pandemic guys, people are struggling and it looks like you are ripping them off, or at least ignoring important pleas with no care. That’s pretty gross. "

Yeah, so judge for yourselves....personally, now, after being so long, I really wouldn't recommend them.

ABSOLUTE CRAP!!!!! I HAVE NEVER BEEN AS CLOSE TO TEARING MY HAIR OUT IN FRUSTRATION AS I WAS TRYING TO USE PICMONKEY; EVERY IMAGE IS SUCH A PAIN TO LOAD AND THEN WHEN YOU TRY TO CHANGE SOMETHING MINOR LIKE THE BRIGHTNESS THE WHOLE IMAGE DISTORTS OR HALF OF IT GOES OUT OF SIGHT NO MATTER WHICH TEMPLATE OR SIZE IMAGE IS USED. IF I COUD GIVE ZERO STARS I WOULD GLADLY, PHOTOSHOP IS EASIER TO USE AND THAT'S REALLY SAYING SOMETHING. SAVE YOUR TIME, MONEY , AND SANITY AND USE ANOTHER EDITIOR- STAY AWAY FROM PICMONKEY!
*Now I see they have responded trying to blame my computer (which is a MacBook Pro) instead of taking any responsibility for the issues raised; and also can not even get my name right, even though it's at the top of the review?! A response as useless as the PicMonkey site itself, again I wish I could give 0 stars.

I have joined a free 7 day trial of pic monkey and didnt like it. I had issues finding out how to unsubscripe and saw today that they Charged for A WHOLE YEAR!!! 150 $!!!! That is not okay at all it stinks of just catching people in the trap. You could have charged one months so people have the chance to unsubscripe. I know I have the right to cancel all purchases or buys on the internet, at least 14 days cancellation, I will definately not reccomend Picmonkey to anyone at all. Such a bad experience!!

Hey picmonkey. I know you’re busy but could you get back to me soon? I was charged the full 120 annual fee when all I wanted was to pay the 10/monthly fee. This was birthday money taken from my account. I canceled my subscription immediately after I realized I was charged the annual price. Hoping to hear from you guys soon.