One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more
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Review summary
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Reviews shaping this summary
This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more
Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more
Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more
Company details
- Photo Printing Service
- Decoration and Interior Design Store
- Gift Shop
- Mapping Service
- Picture Frame Shop
- Printer and Scanner Store
About Picture The Stars
Written by the company
Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!
Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.
Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets
Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.
The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment
Create Now
3rd Best in Picture Frame Shop in the UK
Contact info
L2.5 Picture The Stars, IVY BUSINESS CENTRE, Crown Street, M359BD, United Kingdom
- Support@picturethestars.com
- picturethestars.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I paid £30 and its just a rolled up…
I paid £30 and its just a rolled up poster. Cheap and tacky
April 26, 2026
Reply from Picture The Stars
Hi Curtis,
We’re really sorry to read your review.
I can see you ordered an unframed 30x40cm print with gift ribbon wrap. Unframed prints are rolled and sent in a protective postal tube, which is the safest way to post them without damage.
We’re disappointed to hear you felt the product was not what you expected. We provide a live preview before purchase so customers can review the exact personalised design before ordering, Its importnt to us that every customer is happy with the final product.
We have emailed you directly so we can review this and help resolve it.
Kind regards,
Picture The Stars
My experience has been great from start…
My experience has been great from start to finish. The quality is good and value for money. A really nice gift for someone's birthday. I had a little issue with the print and they responded to my emails very quickly, every time with a solution. Amazing customer service.
April 28, 2026
Unprompted review
Great result and on display in our…
Great result and on display in our living room
November 29, 2025
Unprompted review
Really good quality photo
Really good quality photo. Loved it great present for anniversaries.
August 8, 2025
Unprompted review
Despite being told this would be…
Despite being told this would be delivered Wednesday pm, it is now Friday pm and it has still not arrived. So I can't comment on how it looks, and not can the recipient.
April 10, 2026
Reply from Picture The Stars
Hi Mark - Im really sorry to hear your item has not been received,
Good news, I have just checked your trakcing and it is due for dleivery today! (tracking below)
I can see we dispatched this on the 13th Apr, im sorru to hear that Royal Mail have left us both down here,
Please let me know if there there is anything we can do to help improve your experience with us,
https://www.royalmail.com/track-your-item#/tracking-results/IV127204075GB
Emily - Picture the Stars
Absolutely amazing would 100% recommend…
Absolutely amazing would 100% recommend to everyone
April 5, 2026
Perfect birthday present
Perfect birthday present. Arrived quickly. Great quality. Would recommend.
April 3, 2026
Order #40563 - no wall strips or response
Since this review (below) I have since been contacted, received the wall strips and also a refund and believe the shortfall to be a genuine error now rectified, so have adjusted the stars score accordingly.
Order #40563 - Ordered with wall strips on 26 Feb 2026. On arrival no wall strips were provided.
Emailed to ask for these on 28/02, again on 10/03, again on 17/03 and again 14/04 - all with no response.
They don't seem to react to emails as I've sent 4 now without response. Suggest you buy elsewhere as they just fail to deliver in full and you're met with silence.
February 26, 2026
Unprompted review
Reply from Picture The Stars
Hi Anton,
Im really sorry to hear the issue with your emails not being seen, this is very unusual, sometimes this can happen when our spam filter incorrectly blocks genuine emails,
We will go ahead and have these adhesive strips shipped out tomorrow and we will also refund the price of the adhesive strips,
Kind regards
Emily S - Picture the Strars
The print is beautiful
The print is beautiful and made a perfect birthday gift.
November 23, 2025
Unprompted review
Beautiful picture for our grandson
Beautiful picture for our grandson. Quick delivery. Very pleased.
March 23, 2026
Wonderful gift
Wonderful gift! My friends were so impressed! Quick delivery too. Thank you
March 15, 2026
Really pleased with our map
March 19, 2026
Unprompted review
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