Piktochart Reviews 211

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly nature of the platform, noting its intuitive design and ease of use for creating professional visuals without prior design experience. Many people praise the exceptional customer service, describing the support team as helpful, responsive, and dedicated to resolving issues quickly. The staff's professionalism and willingness to assist are consistently mentioned as key strengths. However, some customers expressed dissatisfaction with certain aspects of the website, particularly regarding compatibility issues with specific devices and limitations on features behind a paywall. A few other people also felt that the website's policies on project deletion after trial expiration were unclear, and some encountered difficulties with editing or specific functionalities like linking within tables.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its intuitiveness and ease of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the support team's... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the support team for being friendly,... See more

Website

Consumers have ambiguous feelings about the website. Many praise its user-friendly platform, modern layouts,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the quick and effective... See more

Based on these reviews

Rated 4 out of 5 stars

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social medi... See more

Rated 4 out of 5 stars

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to... See more

Rated 4 out of 5 stars

When I had trouble accessing my account for a project, they were sure to go out of their way to help. Although it was a little difficult at first, they did help it what I needed. My advice is don’t be... See more

Company replied

Rated 5 out of 5 stars

We recently had a lot of staff overturn and were having issues getting access to our team workspace in Piktochart and working on our projects. Piktochart support team was fantastic at walking us throu... See more


Company details

  1. Software Vendor

Written by the company

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Resource & Fun to Use

Piktochart offered so many ways and options to create anything you need for work, students, teaching, and personal life. Thank you for the great options and fun!

December 18, 2024
Unprompted review
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Reply from Piktochart

Yay! Glad to hear that you had fun on Piktochart and excited to see what you create with your students!

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Rated 5 out of 5 stars

Great Product!!

I left my old school district and moved to a new one. My email was no longer active hence I could not log in. I had some files that I needed transferred to my personal email account (I also used the product for my Masters degree). They were able to to so with ease!! Love this product for personal use, my resume, and I even have my students use it to create infographics on a topic we are studying!!

July 14, 2025
Unprompted review
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Rated 4 out of 5 stars

"A complete design experience right in…

"A complete design experience right in your browser! The platform is user-friendly and packed with professional tools suitable for all skill levels. Whether you're editing images, creating social media posts, or designing logos, everything is accessible without the need to download any software. Fast performance, high-quality exports, and a wide range of ready-made templates make it a must-have tool for anyone in the graphic design space."

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Quick & Professional Graphics

Piktochart is a super intuitive platform that allowed me - without any graphic design experience - to make really professional infographics and flyers very quickly. The templates are really helpful and updated regularly. I often made my students use Piktochart to update my research team on progress updates. I prefer this platform over others like it (I've tried them all!) for the ease of use and professional. Just enough bells & whistles, but not so many that it's overwhelming.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great and getting better

I have used this Piktochart for over 6 years and found it an incredibly easy to use programme that gets better with time.

June 24, 2025
Unprompted review
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Reply from Piktochart

Grateful for your continuous support, Rikki – it means a lot!

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Rated 5 out of 5 stars

Excellent Experience with Piktochart!

I've been thoroughly impressed with Piktochart AI for designing my reports. The AI's ability to seamlessly transform my Word documents into visually engaging reports, with minimal editing required, has been a significant time-saver. The variety of templates available is fantastic, offering diverse options to suit different needs. I particularly appreciate the extensive collection of font styles, which adds a professional and polished look to my documents. Beyond the powerful AI features, the customer support has been exceptional. Carmen Phang provided excellent and timely assistance, making the entire experience smooth and highly satisfactory. Piktochart AI has truly elevated my report design process!

May 26, 2025
Unprompted review
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Reply from Piktochart

Thanks for your feedback! You made our day :)

Rated 5 out of 5 stars

Using Apple OS Device to Create a Subscription Plan

I created a login profile with Piktochart but had difficulty trying to sign up for a Business Plan using my iPad M4 13". Unfortunately, the A.I. Bot could not understand what I was saying so I decided to write to a human instead.
The person who replied (Daniela Ost) had worked out that I was using my iPad and suggested using a computer instead as there are compatibility issues with Apple OS devices.
I followed Daniela's advice and using my HP Laptop was able to sign up for an annual subscription to the Business Plan.
Daniela's response was clear, simply and effective - thank you Daniela.
As a suggestion - you may want to put my issue with using an OS device to sign up for a Business Plan as a FAQ on your website help page so your A.I. Bot can learn.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

This platform has been a game-changer…

This platform has been a game-changer for creating high-impact business proposals and presentations. It offers a wide variety of customizable options and makes it easy to incorporate brand guidelines seamlessly. The user interface is intuitive, and the design capabilities are impressive. On top of that, the customer service is outstanding. They are quick to respond, helpful, and genuinely kind. Highly recommend to any team looking to elevate their client-facing materials!

June 9, 2025
Unprompted review
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Reply from Piktochart

Thank you for your kind words! We're so glad you find our tool valuable for your business needs!

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Rated 1 out of 5 stars

Very useless

Very useless, I don't need a website to create a visual for me, that is for first grade level. Don't pay for it.

May 26, 2025
Unprompted review
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Reply from Piktochart

Hi Mustafa, our Support Team has reached out to you to understand a bit better. We're here to help and support you every step of the way!

Rated 5 out of 5 stars

Content Creation is science and Art here

The steps involved in the creation of content and the chain of thoughts are explicitly mentions. Above all in between you can intervene to add your questions which are addressed. The time to get the answer is also provided. Extraordinary. Graphs are really good.

May 21, 2025
Unprompted review
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Reply from Piktochart

Thank you for the kind review and we're glad to hear about your positive experience with Piktochart! Feel free to reach us if you ever need any assistance. Cheers!

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Rated 5 out of 5 stars

Great Service and fast support.

Great Service and fast support.

May 21, 2025
Unprompted review
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Reply from Piktochart

Thank you for the 5-star review and we're glad to hear about your positive experience. Feel free to reach us if you ever need any further assistance!

Rated 5 out of 5 stars

Carmen and the Piktochart Team are so…

Carmen and the Piktochart Team are so nice. I randomly use Piktochart to design for my events and businesses, quite helpful. I also like the design style offered by Piktochart.

May 21, 2025
Unprompted review
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Reply from Piktochart

Thank you for this kind review and we're glad to hear about your experience with Piktochart! If you ever need a hand, feel free to reach us anytime. Cheers!

Rated 5 out of 5 stars

Very Good Outcome

It is very user friendly and easy to navigate. I found the experience very rewarding and beneficial.

May 12, 2025
Unprompted review
Piktochart logo

Reply from Piktochart

Thank you for the kind review and we're glad to hear that you found our tool helpful! Feel free to reach us if you ever need any support. Cheers!

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