My prescrition was approved and delivered quickly. I was happy to notice that the delivery is now free. Most of all, the company offers affordable prices . This brings great hope to me as i was so dev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pills2U were really helpful when I switched from another retailer and went out of their way to make sure I could order easily. Their communication is excellent. The only little drawback is the need to... See more
Company replied
I had a really good experience with this pharmacy. I recently moved over to them as their prices were competitive for Mounjaro. They did a thorough consultation including a video call and when they we... See more
Company replied
I’ve been using this online pharmacy for over 6 months now and their service is fabulous. Always on hand for advice if needed and the pharmacist I’ve spoken to is always happy to help, knowledgable... See more
Company replied
Company details
Written by the company
Welcome to Pills2U, an online pharmacy based in Altrincham , proudly serving customers across the UK. Our skilled pharmacists and healthcare professionals provide high-quality, accessible pharmaceutical care tailored to your unique needs. At Pills2U, we recognise that personalised care is the cornerstone of effective healthcare. We take the time to understand each patient’s health concerns and goals, ensuring that our services support your journey toward better health and well-being. Whether you need guidance on specific treatments or general health advice, our pharmacists are here to provide you with trusted, professional care. Pills2U is a leading weight loss clinic providing a safe and convenient way to access weight loss treatments. With expert care and fast UK delivery, we make healthcare simple. Expert treatment from licensed prescribers Fast UK delivery, including next-day options Secure and discreet service.
Contact info
Unit 5 Atlantic Trade Park, WA14 5DD, Altrincham, United Kingdom
- 0121 392 2497
- hello@pills2u.co.uk
- pills2u.co.uk
4.6
Excellent
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery is slow
Delivery is slow, more than a week but the good side is that customer service replies faster.
June 2, 2026
Unprompted review
Reply from Pills2U
Thank you for taking the time to leave this feedback, and we're sorry to hear your delivery took longer than a week to arrive — that's not the experience we want for our customers. We really appreciate you flagging it, and we're glad our customer service team could at least be quick to help in the meantime.
We'd love the chance to look into what caused the delay on your order. Please reach out to our support team on hello@pills2u.co.uk with your order details so we can investigate and make sure it doesn't happen again.
Thanks again for your honest review and for giving us the opportunity to do better.
Reply from Pills2U
Thank you so much for your kind review. We're delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly. At Pills2U, we work hard to make your experience as smooth and hassle-free as possible. We hope to continue supporting you on your journey!
Good experience each time
I had queries and I had prompt and helpful replies from the same person who understood my situation.
Delivery was super fast and it arrived chilled as per the guidelines. I have used them 3 times now and shall continue to do so.
June 12, 2026
Unprompted review
Reply from Pills2U
Thank you so much for this wonderful review. It's really lovely to hear that our team was able to answer your queries promptly and that you felt understood throughout — that personal touch is something we truly care about at Pills2U. We're also glad your order arrived quickly and in perfect condition. Being your go-to for three orders now means the world to us, and we look forward to continuing to support you on your journey.
Really good online pharmacy who have…
Really good online pharmacy who have great communication via email and online account.
Fast in processing and delivery
June 11, 2026
Unprompted review
Reply from Pills2U
Thank you for taking the time to leave such a lovely review! We're pleased to hear our communication and delivery have met your expectations — we work hard to make the process as smooth and efficient as possible for all our customers. We appreciate your support and look forward to continuing to help you. Please kindly email us to let us know your details so we can link your review to your account.
Really straightforward process to order…
Really straightforward process to order weight loss medication. Communication is really good and the delivery was quick.
May 28, 2026
Unprompted review
Reply from Pills2U
Thank you for your kind review! We're delighted to hear you had a smooth experience from ordering through to delivery.
Providing clear communication and fast, reliable delivery is something we're committed to for all our customers, so it's great to know we delivered on that for you.
Thank you for choosing Pills2U — we look forward to supporting you on your journey.
The Pills2U Team
Efficient and straightforward
Efficient and straightforward. I'm happy with their service.
April 7, 2026
Unprompted review
Reply from Pills2U
Thank you so much for taking the time to leave us a review. We're really pleased to hear you had a positive experience with us. Keeping things efficient and hassle-free for our customers is something we genuinely care about, so it's wonderful to know we're getting that right. We look forward to serving you again.
Easy clear and quick process
Easy clear and quick process. Reaponse to emails immeditaely. Delivery really quick. Very impressed
May 15, 2026
Unprompted review
Reply from Pills2U
Thank you so much for your wonderful review. We're delighted to hear you found the process straightforward and that our team was quick to respond to your emails. Fast, reliable delivery is something we work hard to maintain, so it's great to know this made a positive impression. We look forward to serving you again for your next order.
Great service
Great service quick response and delivery times very pleased with results.
May 4, 2026
Unprompted review
Reply from Pills2U
Thank you for your wonderful feedback. We’re pleased to hear you were happy with our quick response and delivery times. We appreciate your support and we look forward to assisting you again next month.
Excellent service
Excellent service, information provided and purchase went without a hitch. Fast dispatch as well, would recommend.
May 5, 2026
Unprompted review
Reply from Pills2U
Thank you for your kind feedback. We’re delighted to hear you were happy with the service, information provided, and fast dispatch. We really appreciate your recommendation and look forward to assisting you again next month.
Reply from Pills2U
Thank you for your kind review. We’re delighted to hear you were pleased with the service and fast delivery. We appreciate your support and look forward to serving you again next month.
Reply from Pills2U
Thank you for your kind words. We’re delighted to hear you had an awesome experience from start to finish. Providing excellent service is our top priority, and your feedback means a lot to the team.
We look forward to serving you again next month
Kind regards,
Pills2U
Fast easy and reputable 5*
April 1, 2026
Unprompted review
Reply from Pills2U
Thank you for your 5-star review. We’re pleased to hear you found our service fast, easy, and reliable. Your feedback is greatly appreciated and motivates our team to keep delivering the best possible experience.
Kind regards,
Pills2U
Super responsive service and quick…
Super responsive service and quick delivery. Mounjaro is also delivered cold which was great. No issues and would recommend.
April 30, 2026
Unprompted review
Reply from Pills2U
Thank you for your wonderful review. We’re glad to hear you found our service responsive and delivery quick. Ensuring medications are delivered in the correct conditions is very important to us, so we’re pleased this met your expectations.
We really appreciate your recommendation and look forward to supporting you again next month.
Kind regards,
Pills2U
Reply from Pills2U
Thank you for your kind feedback. We’re pleased to hear you had another great experience with us. Please reach out to us so we can link your review to your order.
5 STAR PHARMACY
Amazing customer service and super fast delivery.. have already recommended to friends and family
April 12, 2026
Unprompted review
Reply from Pills2U
Thank you for your kind feedback. We’re delighted you’re happy with our service and delivery, and we appreciate your recommendation.
I’m very happy
I’m very happy good quality service and quick delivery
April 24, 2026
Unprompted review
Reply from Pills2U
Thank you for your feedback. We’re glad to hear you’re happy with the quality of our service and delivery.
Great service and will be reordering…
Great service and will be reordering again with them!
April 6, 2026
Unprompted review
Reply from Pills2U
Thank you so much for your kind words. We're really pleased to hear you had a great experience with us. We look forward to supporting you again with your next order. Please email us so we are able to identify your review.
Responsive service better than my prior…
Responsive service better than my prior supplier!
April 22, 2026
Unprompted review
Reply from Pills2U
Thank you for your feedback. We’re pleased to hear you found our service responsive and an improvement on your previous supplier. We appreciate your support and look forward to continuing to assist you with your future orders
Fantastic service
Fantastic service - no faffing about & delivery the next day. 100% recommend
April 16, 2026
Unprompted review
Reply from Pills2U
Thank you for your kind feedback. We’re delighted to hear you were happy with our service and next-day delivery. We appreciate your recommendation and look forward assisting you next month
Highly recommended
Used pill2u for couple of months now since switching from another provider and their service is amazing would recommend!
February 24, 2026
Unprompted review
Reply from Pills2U
Thank you for your recommendation and for choosing to switch to us. We’re pleased to hear you’re happy with the service and appreciate your support. Please email us so we are able to identify your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.