My prescrition was approved and delivered quickly. I was happy to notice that the delivery is now free. Most of all, the company offers affordable prices . This brings great hope to me as i was so dev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pills2U were really helpful when I switched from another retailer and went out of their way to make sure I could order easily. Their communication is excellent. The only little drawback is the need to... See more
Company replied
I had a really good experience with this pharmacy. I recently moved over to them as their prices were competitive for Mounjaro. They did a thorough consultation including a video call and when they we... See more
Company replied
I’ve been using this online pharmacy for over 6 months now and their service is fabulous. Always on hand for advice if needed and the pharmacist I’ve spoken to is always happy to help, knowledgable... See more
Company replied
Company details
Written by the company
Welcome to Pills2U, an online pharmacy based in Altrincham , proudly serving customers across the UK. Our skilled pharmacists and healthcare professionals provide high-quality, accessible pharmaceutical care tailored to your unique needs. At Pills2U, we recognise that personalised care is the cornerstone of effective healthcare. We take the time to understand each patient’s health concerns and goals, ensuring that our services support your journey toward better health and well-being. Whether you need guidance on specific treatments or general health advice, our pharmacists are here to provide you with trusted, professional care. Pills2U is a leading weight loss clinic providing a safe and convenient way to access weight loss treatments. With expert care and fast UK delivery, we make healthcare simple. Expert treatment from licensed prescribers Fast UK delivery, including next-day options Secure and discreet service.
Contact info
Unit 5 Atlantic Trade Park, WA14 5DD, Altrincham, United Kingdom
- 0121 392 2497
- hello@pills2u.co.uk
- pills2u.co.uk
4.6
Excellent
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Money taken - then disappeared before eventually getting money back
I paid money for a Mounjaro pen and was told to book a video consultation. I booked it for today and that was it - no joining instructions, no link, no phone call. The number on their website doesn't work and the contact form crashes if you try to send a message. A number of others have reported the same on Reddit today. Didn't at the time of ordering appear to be a functioning business.
Edit: I got my money back but only after asking them several times during which they tried to create more appointments. I also had to get my bank involved. I can also confirm that on 10th March 2025, a day short of 3 weeks since I posted my review, the phone number on their website is unresponsive (tel:01213922497). I can confirm this is a true record of events, and note that there has been an attempt to delete my review as of 10th March.
February 18, 2026
Unprompted review
Reply from Pills2U
Thank you for sharing your experience, and we are genuinely sorry for the difficulties you faced. Not receiving joining instructions for your consultation, being unable to reach us by phone or contact form, and having to involve your bank to secure a refund — each of these on their own would be unacceptable, and we fully understand the distrust this created.
To provide some context: at the time of your order, we experienced an exceptionally large influx of orders arriving within a very short period, which coincided with staffing challenges that week. This placed significant strain on the team responsible for carrying out video verifications, and regrettably some customers did not receive the service they deserved as a result. Since then, we have made meaningful improvements to our order process, including the introduction of secure live data capture from mobile devices during the verification stage, removing the reliance on scheduled video appointments where a mobile device is used meeting the secure requirements and greatly reducing the risk of a similar situation occurring.
We also want to be clear that customer reviews are valued feedback and it is not our policy to request their removal. We are glad your refund was resolved, and we are sorry it took the effort it did on your part. Should you ever wish to discuss your experience further, please do not hesitate to contact us directly.
Very professional and reliable service…
Very professional and reliable service this my second month and had no problems ordering. Item delivered well packaged and nice and safe. I also changed over companies as this was much cheaper as well.
February 10, 2026
Unprompted review
Reply from Pills2U
Thank you for your review. We’re glad you find our service professional and reliable, and that your orders have been smooth and safely delivered. We’re also happy you’re enjoying the savings after switching.
Quick and easy process
Quick and easy process. Speedy delivery. No problems.
February 10, 2026
Unprompted review
Reply from Pills2U
Thank you for your feedback. We’re glad you found the process quick and easy, and that your delivery was speedy and problem-free.
This is the first company I have bought…
This is the first company I have bought from who carried out a telephone consultation. Pricing was very competitive and I received my order very quickly. Would highly recommend.
February 2, 2026
Unprompted review
Reply from Pills2U
Thank you for your review. We’re glad you found our consultation helpful and your order arrived quickly. We appreciate your recommendation.
Excellent
Excellent, thorough pre checks, quick approval and delivery arranged for a convenient day
January 30, 2026
Unprompted review
Reply from Pills2U
Thank you for your feedback. We’re pleased to hear you were happy with the pre-checks, approval process, and delivery arrangements.
Speedy
I have a feeling this is a smaller business. I used to buy from a big supermarket pharmacy but would get emails warning of delays due to high demand. This place processes orders and ships very quickly.
February 3, 2026
Unprompted review
Reply from Pills2U
Thank you for sharing your experience. We’re pleased to hear you found our service efficient and that your order was processed and delivered quickly. We appreciate you choosing us.
Some website woes but feel in safe hands
The checks carried out before treatment were very thorough and used video calls to check height and weight so I felt reassured that I was in safe hands and getting good advice. The pricing compares well with other companies I think.
The change of website caused me some stress as all my history disappeared and the appointment booking system was open but not being monitored in December so I was left hanging and unable on time for my delivery. I found the new branding a bit less professional looking and there was no communication to existing customer about the name change which caused confusion. Hopefully this is sorted now.
January 26, 2026
Unprompted review
Reply from Pills2U
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our pre-treatment checks reassuring and our advice thorough, and that our pricing compared well. We’re sorry for the confusion and frustration caused during the website transition and appointment booking issues at that time. Your comments are appreciated and have helped us improve our communication and systems going forward. Thank you for your patience and understanding.
Excellent service!
I’ve been using this online pharmacy for over 6 months now and their service is fabulous. Always on hand for advice if needed and the pharmacist I’ve spoken to is always happy to help, knowledgable and very friendly.
The ordering service and delivery are extremely easy and efficient
Highly recommend.
January 25, 2026
Unprompted review
Reply from Pills2U
Thank you for your continued support and kind recommendation. We’re delighted to hear you’ve been pleased with our service and found our team knowledgeable, friendly, and helpful. We’re also glad the ordering and delivery process has been easy and efficient. We truly appreciate your trust in us.
Pills2U is the absolute best company!
Pills2U is the absolute best company! I have been with them now for nearly a year as they see me through my weight loss journey. They always reply and solve any issues straight away, and the delivery is super fast! Not to mention they have the best low cost prices around ! I can’t recommend this company enough, i have been with other big pharmacy's too but never got the service im getting now will never change again! Thank you pills2u!
January 17, 2026
Unprompted review
Reply from Pills2U
Thank you so much for your wonderful feedback and continued support. We’re delighted to be part of your weight loss journey and to hear that our team, pricing, and delivery have met your expectations. Your recommendation truly means a lot to us—thank you for choosing Pills2U.
Excellent service and communication
Excellent service and communication. Process made very simple. Would recommend.
January 1, 2026
Unprompted review
Reply from Pills2U
Thank you for your review. We’re glad you found the process simple and our communication helpful. We really appreciate your recommendation.
Would recommend.
Always helpful when I ask any questions. Orders dealt with and delivered promptly. As I am nearing my goal weight they have been helpful with reviews to ensure I remain taking Mounjaro safely. Would recommend.
January 17, 2026
Unprompted review
Reply from Pills2U
Thank you for your kind words. We’re so glad we could support you on your journey and help ensure everything stays safe and on track. We really appreciate your recommendation.
Great experience
I found the change over from my previous provider to be easy and seamless. I like the checks they do as it makes you feel like you’re in safe hands and the regular reminders to order and support are very helpful.
January 16, 2026
Unprompted review
Reply from Pills2U
Thank you for your lovely feedback. We’re glad the switch was smooth and that our checks and reminders help you feel supported. We really appreciate your trust.
Fantastic service
Fantastic service
I'd highly recommend using them
January 16, 2026
Unprompted review
Reply from Pills2U
Thank you so much. We really appreciate the recommendation and are glad you’re happy with our service.
Their service is outstanding
Their service is outstanding. The medical practitioner is very friendly and extremely helpful. It is one of the best experiences I have had in a long time
January 9, 2026
Unprompted review
Reply from Pills2U
Thank you for such kind words. We’re delighted to hear you had such a positive experience and found our practitioner helpful and friendly. We really appreciate your feedback.
Very easy to change providers and quick…
Very easy to change providers and quick delivery of my order. They have asked several questions which evidenced they are diligent, and once everything was approved the ordering process was very quick and efficient.
December 20, 2025
Unprompted review
Reply from Pills2U
Thank you for your review. We’re glad to hear the switch was easy and that you found our process quick, efficient, and thorough. We really appreciate your feedback.
Brilliant Service
Brilliant service from start - helped me lose 4 and a half stone - always quick delivery and first class service, they have also consistently been the most affordable with no gimmicks and no price hikes after trying to hook you in
January 16, 2026
Unprompted review
Reply from Pills2U
Thank you for such a fantastic review. We’re so pleased to hear about your progress and that you’ve been happy with our service, pricing, and deliveries. Your support really means a lot to us.
The service and the medicatiin it…
The service and the medicatiin it working thanks
January 15, 2026
Unprompted review
Reply from Pills2U
Thank you for your feedback. We’re really glad to hear the service has been good and that the medication is working well for you. We appreciate your support.
From day one I have found them to be…
From day one I have found them to be helpful and efficient. Any time I’ve had a query they have responded quickly. My monthly order has arrived on time. I would not think of going to anyone else for Mounjaro.
January 15, 2026
Unprompted review
Reply from Pills2U
Thank you for the lovely review! We’re so glad you’ve had a great experience with our service and deliveries. We really appreciate your support.
Pills2u were so helpful and always…
Pills2u were so helpful and always available to answer any questions throughout your journey
December 15, 2025
Unprompted review
Reply from Pills2U
Thank you for taking the time to share your experience. We’re delighted to hear that you found the Pills2U team helpful and accessible throughout your journey. We’re always here to help.
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