Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
Company replied
Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Method of dispensing medication is…
Method of dispensing medication is good. Ordering and delivery efficient. Can't fault it so far.
March 25, 2026
Reply from PillTime
Thank you Janet,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
Started out as a free service
Started out as a free service. Now they’re doing everything to make you pay.
They offer a reasonable service saving you time and blistered fingers opening pills.
Most local pharmacies struggle and are not offering this service anymore.
Pilltime sometimes take shortcuts sending some pills in original packing!
Things were difficult before, now the are “reorganised” things got worse.
Their old website worked, now their new website hosted by NHS doesn’t work at all.
Before customer service was poor, now you can’t even call them.
I use my GP’s website – they push orders through somehow.
Overall the service is getting better SLOWLY!
November 13, 2025
Reply from PillTime
Good Afternoon,
We appreciate your feedback. We're sorry to hear about the issues you've experienced with the service changes, website, and customer service. We're working to improve our processes and address these concerns. We have re-opened the phone lines from 8.45 -4.30 Mon to Fri.
We value your patience as we make these improvements.
Best Regards
The PillTime Team
Reply from PillTime
Good Afternoon,
Thankyou for your 5 star review.
We're happy to hear that your order was delivered quickly. We appreciate your positive feedback and your order.
Best Regards
PillTime Team
My prescription was delivered on time…
My prescription was delivered on time as used to arrive late and it was correct
March 21, 2026
Reply from PillTime
Thanks Lindsey,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Reply from PillTime
Thanks Wendy,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Was nervous about ordering a Mounjaro…
Was nervous about ordering a Mounjaro from this supplier as the previous reviews rating of 3.6.
However service was great. Approved on same day. My order arrived in time for my next dose.
March 24, 2026
Unprompted review
Reply from PillTime
Hello Latte,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Reply from PillTime
Dear Maria,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
A LOT better than expected!
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on Monday 23rd March. It was approved on Tuesday 24th and it was delivered to my address on Thursday 26th. This was much quicker than I had anticipated, given recent reviews on TrustPilot. My only complaint was that I had no idea it was arriving today - I’ve been checking my emails regularly and I had no dispatch notification. The packaging could also have been colder - the packs were cool but not frozen, meaning the pen wasn’t as cold as I have been used to (having used many other pharmacies previously for similar deliveries).
March 23, 2026
Unprompted review
Reply from PillTime
Dear fluffynova,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Love that I never forget to take and…
Love that I never forget to take and easy to use.
March 20, 2026
Reply from PillTime
Thank you Terri,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Many thanks
Always on time wonderful service highly…
Always on time wonderful service highly recommend
March 20, 2026
Reply from PillTime
Dear MRS,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Super quick service
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow progress.
March 25, 2026
Unprompted review
Reply from PillTime
Hi nicole,
Thank you for your 4.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
Terrible customer service
Terrible customer service! No communication. Medication takes far too long to arrive. No one answers emails. Quite frankly it’s dangerous to leave patients waiting for important medication. Do not use this company!
March 19, 2026
Reply from PillTime
Clive Cooper we thank you for taking the time to leave your feedback.
Upon reviewing the account we can see that you spoke to a member of the customer service team on the 24th March who requested that your order was dispatched as urgent. We apologise that you have not been updated regarding this request and will insure that a member of the team makes contact with you today regarding your medication.
Kind regards
The PillTime Team
useless
I spoke to one of the representatives and then completed the action online and they still managed to get it wrong, so I have now changed pharmacy.
May 17, 2025
Reply from PillTime
Thank you Graeme Dearing for taking the time to leave your feed back.
We are sorry that you have experienced these issues, upon reviewing your account today we can see that this is currently being investigated. We will insure that you receive an update of the outcome.
Kind regards
The PillTime Team
I keep getting half of my meds…
I keep getting half of my meds unpouched l send reminders to the doctor and yourself.it makes things difficult this way
March 21, 2026
Reply from PillTime
Dear Alan Brown,
Thank you for your feedback. We sincerely apologise for the delays you have experienced with your medication delivery.
Upon reviewing your account, we can see that prescriptions have been requested via multiple ordering platforms. When this happens, it creates separate orders on your account, which means medication may be split across different orders rather than being processed together. This causes delays.
We are working with our software providers to resolve this issue. In the meantime, we recommend using one platform to request your medication to ensure all items are processed together as a single order.
We advise ordering 14 days before your start date to help avoid delays.
If you have any questions or need further assistance, please contact us via Live Chat from Monday to Friday, by phone from 9:30am-4pm Monday to Friday, 2pm-4pm or by email at customerservices@pilltime.co.uk, or by email at customerservices@pilltime.co.uk.
Thank you for your patience.
The PillTime Team
When it works..it works well- but not reliable enough.
When it works..it works well, but too many errors to be confident I will get the right meds at the right time.
The App. Isn’t user friendly when you have to order for a “dependent” too, and getting to speak to anyone is hopeless. Email responses to complaints are generalised, and I think probably auto generated by a “bot”. I signed up to them as they were the only option at the time, but I am now looking at alternatives.
The types of problems have been:
1. Some items although correctly ordered and approved by the doctor missing from the pouches, the most recent incident this month when Pregablin missing. This is essential for my husbands condition.
2. Medication arriving in boxes in stead of pouches. I cannot get tablets out of the foil packets , and there are 14 per day to deal with.
3. Items arriving in 2 lots! Some pills in 1 pouch and other pills in another pouch( I think this is when additional items have been added, possibly the “synching” of all items has gone haywire
4. The App. Is user “un-friendly”. If I just had to order for 1 person it might work ok, but I have a “dependents and the app is just too complicated to use when I am ordering for 2 people.
Contact is difficult, the phone lines are not open all the time, and email correspondence is not personalised. The query is sometimes not addressed, and the phraseology sounds unnatural, as if a real person was not writing it.
I have used Pilltime for a number of years( maybe 5?) and I would guess I have had at least 6 times when I have had to complain. The complaints repeat themselves, so they do not learn from their mistakes.
I have now set up acccounts with an alternative provider.
March 24, 2026
Unprompted review
Reply from PillTime
Dear A green,
Thank you for bringing this to our attention. We sincerely apologise for one of your items not arriving and understand how concerning this has been. I can see account is being looked into by our Quality Manager Team and they will provide a full explaination of what has happened.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your patience.
The PillTime Team
Reply from PillTime
Thank you Stuart,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
they got order to me within 2 weeks 2…
they got order to me within 2 weeks 2 weeks before i run out of a 2 month supply
March 20, 2026
Reply from PillTime
Hello michelle,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Dreadful company.
Dreadful company.
Fistly they get your perscipions wrong and deliver late.
The app is shocking.
And finally you can't contact them, don't answer phone, text or email.
Avoid
March 24, 2026
Unprompted review
Reply from PillTime
Dear David Willoughby,
Thank you for your feedback, and we sincerely apologise that you have had problems with your order.
I can see you have been in touch with our Customer Service team regarding this matter. They have arranged for your order to be dispatched urgently.
If you have any further questions, please don't hesitate to contact our team – our via Live Chat from 2pm -4 pmMonday to Friday, by phone from 9:30am-3:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
Thank you for your patience.
The PillTime Team
Too many snags
Getting orders in pouches is the main reason for using this pharmacy, 2 out of 3 times now have just received boxes.
Last prescription delivery window was 6 hours (9-30 to 3-30) and as it contains items which need to remain refrigerated I can’t have it delivered the next day.
Reorder times seem excessively long, last one was over 2 weeks from PillTime receiving the prescription to it being dispatched.
Moving back to the high street, I have to collect it but that’s really less inconvenient than this.
March 20, 2026
Reply from PillTime
Dear Mike Arr Arr,
Thank you for taking the time to share your experience — we’re really sorry to hear about the issues you’ve had.
We understand how important it is to receive your medication in pouches, especially when that’s the main reason you chose our service. I’m sorry that on multiple occasions you’ve received boxed medication instead — that’s not the experience we want for our customers.
Regarding pouching, our current policy is that medications can be dispensed in pouches when there are four or more tablets in a dosing schedule. We appreciate this may not suit everyone’s needs, and your feedback on this is genuinely valuable. we do now offer a paid pouching service which enables us to pouch any amount of items.
We’re also sorry about the long delivery window and the concern around refrigerated items — we completely understand how inconvenient and worrying that can be.
In terms of reorder times, our processing timelines do differ from community (high street) pharmacies. As an online pharmacy, we follow a more structured dispensing and checking process, which can mean it takes longer from receiving a prescription to dispatching medication. That said, the delay you experienced is longer than we would expect, and we apologise for the frustration caused.
We’d really like the opportunity to look into your account and see what went wrong here, as well as explore whether there’s anything we can do to better support your requirements going forward.
If you’re open to it, please get in touch with our support team so we can assist further.
Thank you again for your feedback — it helps us improve.
Kind regards,
The PillTime Team
Thinking of going back to my local pharmacy
Since starting with Pilltime things have gone wrong more times than right.Only this week I received my medication and only two of the six regular items were sent in their original packaging.I sent an email to ask why and the response was that my GP had only prescribed 2 items.This was incorrect so I contacted the chat line and provided the bar code to the missing items
The advisor was very helpful and having loaded the barcode in,found the missing prescribed items.Clearly there is some failure in either the system or IT user mistakes as it is not the first time I have been informed that there were no prescriptions only to be told,oh yes we have found them after I had given them them the barcodes.Were I less proactive in keeping a close eye on.my medications,I would have run out.of medication on more than one occasion.When you consider Pilltime is meant to make the process easier,this has not always been the experience.
March 20, 2026
Reply from PillTime
Dear Reiner Berridge,
Thank you for your feedback, and we're sorry for the confusion regarding your recent medication dispensing.
We completely understand your frustration with the timing of your second round of medications. We'd really like to look into your account to understand what happened and make sure this doesn't happen again. Please get in touch with our customer service team – our via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk.
Thank you for your patience and for sticking with us.
The PillTime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.