Pimax VR 

Terrible support, no answer for many days. Box came open looked like a used product and when I tried to return it they are telling me to pay customs fee back in China. Like what? Customs fee for returning? Dont even dream about return label from them. Definitely not a good customer experience. Very shady

Edit. I was finally able to refund my pimax after 3 months of messaging back and forth. Changing my review from 1 to 3 stars because refund was as expected without any issues.
Still support is very bad considering other companies that are out there.

The device worked for 3 months. I've installed a 4 monitor and the device will not work, as was told by Pimax that my 4090 bandwidth is not enough. If I unplug my monitor, the device with work. Plug my monitor back and my system crashes. My resolution from them was to buy another monitor and graphics card... Really? So not our problem if your required hardware doesn't work. I9, 32gig and 4090. Do not buy, they don't care once device is sold to you.

Avoid at all cost. I bought the Pimax Crystal at a premium price. It was faulty out of the box. The support is horrible. Completely unresponsive. Even once you do get in contact with them, it’s at least 3-4 days between every sentence in the conversation.

They leave all the fault tracing to the customer and even when you find out what the problem is, they question your conclusion.

If you buy from Pimax chances are high:
1) You will get a faulty product in the box
2) You will need to locate the exact problem yourself
3) You will find out that the warranty isn’t worth the paper it’s written on.

Save yourself the trouble - buy something else.

Unethical company. Products are innovative but they advertise many features the products do not offer on launch. Customer nightmares appear daily on social media.
My own experience unfortunately was the same as while my Crystal headset is good, it broke down very quickly and they refuse to replace it. The entire product is less than 1 year old so its these guys are unbelievable. I also originally had huge problems setting it up and that is with help from a lot of online experts.

I recently had the opportunity to try out the Pimax Crystal VR headset, and I must say, this device has completely transformed my perception of virtual reality. It truly deserves all the positive hype it has been getting in the VR community.

One of the standout features of the Pimax Crystal is its outstanding visual clarity and resolution. The superior 4K resolution and OLED display create an incredibly immersive and lifelike experience. The crystal-clear visuals make everything feel so real that you'll find yourself getting lost in the virtual world without any distractions or pixelation issues. Really love it!!

Pimax straight out refused to collaborate with me.
I bought Pimax controllers.
Due them being one week out of warranty ( reason for this)
I had to do System reporting and finding reasons for the problem.
With VALVE for a week and half in the time i got proof for RMA from VALVE they gave me basically middlefinger because it was out of warranty how ironical of them, stay away at all cost, i dodged an bullet when i didnt order headset from them you should do as well!

Buyer beware - Pimax China based support is awful, they won’t repair their product if it is out of warranty even if you are willing to pay to have it fixed. So now I’m stuck with a really expensive paper weight.

They will steal your money. The only company out of hundreds that I have deat with refused to accept a return. I hope this post will save somebody money. Wished I had read reviews here first before buying.

Waste of money time and effort - Avoid.

I wish I had read these reviews first. I can honestly say this has been the worst technology experience i have ever had and i buy a lot of technology.
The unit has worked for maybe 1 hour maximum in 3 months ownership. Mostly it says it can't connect despite multiple port changes (even a new motherboard). When it does work there are glitchy artefact flashes in the display. The foam doesn't block out all light so that leaks in. Mostly it crashes the game you try and play, many aren't even recognised.
I like to think i have patience and technical knowhow but if it just says it's not connected you can't even troubleshoot it.
I tried the optical cable, two of them, before support said oh no we have issues with the optical cable and the KDMAS.
Support will not accept a return, they just avoid the question. I must have requested it over 15 times.
Unfortunately the product is not consumer ready and support, while friendly only have the same 3 suggestions and they don't work.
Avoid, avoid avoid. I was loving VR until I got this headset and now the effort and the disappointment has put me off.

Simple story - I bought a Pimax 8K X VR headset off the Pimax website that was never delivered. Pimax kept my money and refused to provide a refund or replacement headset (assuming the original was ever sent to me in the first place). Dodgy as hell - STAY AWAY!

Don't buy it, the advertising is all false. Horrible blurry image even on 90 degree FOV. The headset is just a lump of poorly designed plastic. Whatever you do don't listen to the youtubers who say it is amazing it is not. The Quest 2 has a crisp clear image at 120 hz and better built with a realistic price. PIMAX made promises they could not keep.

I have paid for garbage
*1 constant jitters
*2 one eye randomly turn off have to quit game reset to remove, Problem is back in 10 seconds
*3 crap resolution comares to 480p everything is blurry
*4 headset not tracked does not connect properly
*games and apps for vr are garbage vr is generally disapointing

Only 1 star because I had to. Terrible customer service from a company that refuses to stand behind their products. 0/10 would not recommend would not buy again.

Avoid at all costs.hace a 5kxr past 2years and nothing bit issues...shocking considering the proce of the thing

I have ordered a couple of items from Pimax and in every case the items were months late in spite of the on-line inventory indicating that they were "In Stock" and mails verifying the order.

They charge the money when they verify the order and they are not in hurry to send the items. But if you like getting mails from their support with qoutes like this one:
"Apologize for not sending you the Comfort Kit & Dp cable,because now the Comfort Kit is being transfered from other places,
and it may really need some time.The logistics team will arrange it for you when the Comfort kit is avaialble in the warehouse."

Please note that this mail was sent to me after the order was confirmed ready and the money was charged from my account, Only because I inquired about the order 20 days after making it....and importantly it does not state WHEN they are able to send my order.....but at least the "logistics team" is on the case.....

This is the second time i order from Pimax. The first time they advertized with controllers and basestations with the headset. I ordered the set.....but it was delayed for months because controllers and base stations were not even in production.(they are offering products from other companies now)

To sum it up. The pimax homepage is fantasy. You cannot be sure that the items you order are in stock even though it says so. You cannot even be sure they are producing the items they are advertizing...the only thing you can be sure about is that they will charge you in advance.....

Very innovative and available technology, that’s also affordable. Jesus loves you !

Purchased Pimax 8K X set with hand controllers (3000+ AUD), faulty out of the box with multiple problems with head tracking stability and visual distortions (running on 3090) has had multiple updates and multiple attempts to get support from the pimax team but nothing that will help so looks like a hardware fault. decided I would rather get a refund because the picture and comfort is really bad anyway compared to my oculus so its definitely not worth that money and now the company is trying to refuse the refund. I will be taking this one to the ACCC

The quality is okay, but their service is bad, and the Chinese communist owner does not care.

Due to no stock in europe, my unit was shipped from China. Due to this i had to pay tax 2x (import and local) and had to wait 6 months to get 2/3 of the money back.

The earphone plug came lose and they made me ship to 3 different addresses before is was solved (2x shipping was refunded). I was unable to use it for 3 due months waiting on shipping.

I will never buy from pimax again, the unit has no value as second hand due to poor service.

SCAMMERS
Ordered Pimax accessories in September 2019.
It's currently February 2021 and Pimax still haven't shipped the items.
Have been in contact with the support team every month since 2019 and yet they still haven't shipped the items.
They have recently confessed they are in trouble due to not collecting tax payments correctly.

Pimax are requesting I set up a fake organisation to register for a VAT number in order to pay £20 in tax to HMRC before they will ship to the UK.

Pre-ordered 8kx in Jan 2020, as of Nov 3, 2020 no headset and horrible communication from Pimax.