Pimax VR 

Pre-orders that take a year to ship, no response to tickets, 3 months plus to get RMA items like a faulty cable that arrives and the replacement is also faulty. If you wait 6 months+ for your item and ask for a refund, even if they eventually do they will charge "fees" that they never mention in any T&C. Scam company, avoid.

Ignoring company that will not honor promises or reply to your valid questions...Ever.
The only thing they respond to, is when you are about to pay money. After that, you can rot in hell.

Pimax used to be decent before the Kickstarter. Since then communication has been exceptionally poor overall. Many missed dates on delivery.
- Once headsets were released they were having housing issues cracking while USA rep kept claiming this issue was rare; in spite of users receiving 4+ replacements that cracked. On the plus? They have finally admitted this is a problem & claim it is fixed after a year of defects.
- Kickstarter Goals like Free Eyetracking for Backers & 2 options for fullnTouch Sense controllers render null. Promises unfulfilled (dishonest imho).
- Quality issues like large quantity of Bad cables, dead pixels & dust & hair inside the headsets. A couple of users received headsets in boxes with no packing materials.
- Misleading Advertising, Does not support Amd Graphics cards properly(other headsets no problems), 5kxr Oled says see the RGB meanwhile is Pentile. Field of View 200 diagonal? Lol check hmdq database max Horizontal under 165 Wide. Charging deposits since last year on items delayed til next year.
- Quality of Service? Hidden merchant fees charged back to users as restocking fee that was not notified at time of purchase. US rep bans users for negative experiences citing them as false claims.

If you still want to give them a try? It can be a good experience if you receive a headset with 0 issues. Just be sure to buy with protections in place. Ie buy off Amazon & ensure your credit provider has your back. Do not give them a deposit on controllers as atm not likely to be available til next summer(pimax estimate) screenshot everything as you might need it later.

Its now the ninth 9th month were I am waiting for my headset. I preodered my Pimax directly at Pimax in November 2018. Pimax promised dilevery within 30 days and full refund on cancellation. The sent me a faulty headset with hardware defects and issues all over. Hardware and Software a Joke. Permanent Crashes, Screen and Case defect,
I sent the Pimax back 2 1/2 months ago. I had to write half a dozen tickets, no replacment at all after the ninth month the process is not even tracked. I wanted my full refund as promised, they refused it. I lost over 1000 €. In the meanwhile their technique is already outdated.

I own a Playstation VR. The 3 Years old Playstation VR is in every dicipline far better than the Pimax: Colors, Comfortability, Tracking, Screendoor Effect, Weight, Comfortability, Convinience, Blackness, Easiness of use. It is just better in one discipline that is FOV. But if you really think it is something awesome you will be severly frustrated because you will not even notice that. All you notice is a very inconvenient headset with issues all over and a very frustrating customer service.

Sent over $1200 to these @ssholes. (Luckily through PayPal i am issuing fraud now).
Over a week goes by, nothing shipped. Product "In Stock" no reply from support emails or tickets created or even on forum posts.

Very very bad, do NOT engage with this company!

I am just making one final update to my review of Pimax and upgrading my rating from 3 to 5.

My recent experience with them has been excellent, quick customer responses to any concerns I had and they came through and have delivered my 8K X headset.

I can only put my previous experience down to them being a new company as they have definitely made changes to their customer support, at least in my experience.

I know this website isn't meant for product reviews, but I gotta throw it in here, the 8K X is mind blowingly good.

I now recommend this company.

Thank you Pimax

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Previous Updated review
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I am updating my review on this company from 1 star to 3 being neutral, the below story marked under Original review did occur but I am still communicating with them as I also backed their kickstarter campaign for a 8K X headset and since then I have been noticing much improved customer support responses, so I am feeling more forgiveness for the way I was treated previously, more confident that this company is working hard to improve customer relations and that my previous experience was just down to them being a new company with teething problems.

Hopefully I will get my 8K X headset soon and all will be well, given that happens I will most likely up my rating again and improve this review.

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Original review
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DO NOT GIVE THEM YOUR MONEY!!!

They will take it and do you over...

I ordered a 5K Plus headset months ago, after 4 months it still hadn't arrived, I was being patient as I thought they were a new company and I should give them a chance, then they announced the 5K BE headset with better screens, so I asked them if I could upgrade my order, they at first said yes, then a week later said I had to cancel the order and they would refund it and that I should make a new order for the new headset, I thought this odd and that it would be better to wait until I received the money before I ordered again, it is now 9 weeks since then and I haven't received the money.

I have messaged them and created support tickets about it a number of times, I was ignored for weeks after getting pretty annoyed with them I persisted messaging to the point where they finally replied... all the message said was.

Dear Customer, It's refunded.

They completely ignored the fact that the refund didn't work and that I have not received the money...

They now close any new tickets that I create with out providing any help... Stay well away from this company, they will steal your money...

Ordered and payed for pimax 5k plus months ago, ( januar 2019) its still NOT shipped, and customer service Very rarely respons to My emails, and when thay do, they dont really give any useable feedback, seems more like lies and new promises they cant live up to, i Would find another headset if you need it within the next few months, ( if you ever get it )
Order number 123387

really bad customer service.
I received a mail that said I had to log in to my account and confirm my address for the shipping of my order. As I told the first supporter (in your customer service), I did not have an account and confirmed my address via mail, which was accepted by your supporter.
I then see that your have charged the money for my order, but haven't provided me with a tracking number. Your supporter told me my order was sent and that I would receive my tracking number later.
A week later you write me to say my order information is incomplete and that I should correct it on my account. I then sent you screenshots so you can se that I have confirmed it via mail. As I don't hear from you, I write you to get an update because I was a bit confused and did not have a status on my order. Then a week later i recieve a standard mail from your customer support. Two weeks later I get a new mail from you, that I should go to my account (which I did not have) and confirm my address.
I then try to make an account and discovers that it finds my order automatically.

I find it very unprofessional that:
- I have to find the solution myself
- Long response time and at times no response at all
- You misinform me
- You haven't yet given me a status on my order