Pink Boutique Reviews

37,282

•

4.2

Women's Clothing Store

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Review summary

Created with AI, based on recent reviews

Considering 1,413 reviews, reviewers had a great experience with this company. Consumers consistently note the brilliant selection of beautiful clothes, emphasizing that garments are true to size, stylish, and manufactured to a high standard of quality. Buyers are particularly impressed by the exceptional staff who respond immediately to inquiries and provide friendly, reassuring assistance whenever help is required. However, some customers also noted frustrations regarding delayed deliveries, missing items, or complications caused by external third-party courier services. A few reviewers additionally reported receiving incorrect items or experiencing poor material quality, alongside occasional difficulties when trying to secure prompt and proper refunds.

Reviews shaping this summary

Brilliant selection af beautiful clothes HOWEVER the only down side is the courier service used for delivery , DPD were supposed to deliver next day and held my parcel for almost a week , then retu... See more

Company replied

I had purchased a bodysuit from here, unfortunately it didn’t fit. I needed help with the return and refund process, and Steph made it super easy for me! She was kind and understanding, and the suppor... See more

Company replied

Clothes are a great fit and high quality, I order quite frequently due to this. My order was later than expected this time due to dpd and not pb but had a prompt and lovely email from Stephanie.G (cus... See more

Company replied

I’ve just made my first purchase from Pink Boutique, and I have to say I’m really impressed! The next-day delivery was fantastic, and the customer service was excellent. A big thank you to Steph for a... See more

Company replied

Answered by reviewers

Created with AI, based on reviewer opinions

Yes, customers generally find that items from Pink Boutique fit well, with reviewers mentioning that the clothing fits perfectly.

Review sources•2 of 5

"Every dress I buy from Pink Boutique fits absolutely perfect"

Every dress I buy from Pink Boutique fits absolutely perfect. I am never disappointed!

October 20, 2025

Reply from Pink Boutique

Oct 20, 2025

Hi Selina, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"True sizing"

Beautiful clothing!
True sizing!
Would I shop here again? ABSOLUTELY 💯 %

February 7, 2026

Reply from Pink Boutique

Feb 9, 2026

Hi Donna, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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Yes, customers find the return and refund process with Pink Boutique to be quick, efficient, and handled with great customer support. Many reviewers also highlighted that exchanges and issues with returns or missing items are sorted out smoothly.

Review sources•2 of 5

"I can order from Pink Boutique with confidence as I know that on the rare occasion that I need to return items, refunds are processed quickly"

Perfect customer service. I can order from Pink Boutique with confidence as I know that on the rare occasion that I need to return items, refunds are processed quickly. Lovely clothes, great prices and brilliant, reliable service.

September 12, 2025

Reply from Pink Boutique

Sep 15, 2025

Hi Cheryl, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"Steph from Pink Boutique was so helpful with a return I made, and refunded my postage kindly for the next purchase"

Steph from Pink Boutique was so helpful with a return I made, and refunded my postage kindly for the next purchase. Such a great company with gorgeous clothes I love everything on the website. I am a regular shopper ❤️

October 29, 2025

Reply from Pink Boutique

Oct 30, 2025

Hi Kimberley, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

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Yes, the vast majority of customers feel that products from Pink Boutique offer great value, highlighting the brilliant quality for money and fantastic prices. However, a small number of reviewers noted that certain items felt too thin and did not match expectations for the price.

Review sources•2 of 6

"Beautiful, fashionable, stylish clothes at fantastic prices"

Love Pink Boutique! Beautiful, fashionable, stylish clothes at fantastic prices. Service is first rate.

August 30, 2025

Reply from Pink Boutique

Sep 1, 2025

Hi Neil, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"The sizing is spot on, the styles are amazing and the quality for your money is brilliant"

To be honest there’s never been an outfit that I’ve ordered from here that I don’t like. The sizing is spot on, the styles are amazing and the quality for your money is brilliant! Love pink boutique 💖

September 5, 2025

Reply from Pink Boutique

Sep 5, 2025

Hi Joanne, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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Reviewers generally highlight that delivery times with Pink Boutique are quick and prompt, with some customers mentioning a good delivery service that includes easy tracking. However, a small group of customers reported major delivery issues, including parcels failing to arrive, packages being marked as delivered to the wrong location, or items being diverted to lockers and returned to the sender.

Review sources•2 of 7

"The clothes I bought were lovely on and delivery was prompt too"

Everything I buy from Pink Boutique is amazing. The clothes I bought were lovely on and delivery was prompt too

August 20, 2025

Reply from Pink Boutique

Aug 26, 2025

Hi , thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me"

"Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender"

"Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned"

I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me. Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender.

Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned. The same happened with another order! – again returned, no explanation

Customer service responses have been slow, vague, and unhelpful. I’ve had to chase constantly, and despite multiple promises, I’ve been left waiting weeks without a proper explanation. Delivery charges have been taken repeatedly for a service never received.

Based on my experience and reading similar reviews, I honestly question whether this is a scam or simply shocking mismanagement. Either way, customers are paying for items and services that are never provided.

Avoid this company. I would strongly warn others against ordering until Pink Boutique can demonstrate that they actually deliver goods to paying customers.

September 1, 2025

Reply from Pink Boutique

Sep 11, 2025

Hi Camilla, I’m sorry to hear your delivery did not meet expectations. . To have 4 order go missing may point to a issue of incorrect address given, We do want to make sure all customers receive their order successfully. Please continue to work with our team so we can try and locate these missing orders https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Yes, the overwhelming majority of customers confirm Pink Boutique is a reliable and safe place to shop, highlighting fast delivery, easy ordering, and great quality clothing. However, a small group of reviewers raised concerns about poor item quality, missing parcels, or unhelpful customer service.

Review sources•2 of 8

"Lovely clothes, great prices and brilliant, reliable service"

Perfect customer service. I can order from Pink Boutique with confidence as I know that on the rare occasion that I need to return items, refunds are processed quickly. Lovely clothes, great prices and brilliant, reliable service.

September 12, 2025

Reply from Pink Boutique

Sep 15, 2025

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"I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered"

I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered. The photograph taken evidencing the delivery was not my house, and I had no way to see where it was delivered to. I contacted the delivery company who gave me a reference number for Pink Boutique to open a case, however, despite sending an email, a message on their contact page, and leaving a message on their answer service, I have heard nothing back. Given that I paid quite a considerable amount for my order, and £6.99 for express delivery, I find this level of service extremely poor.

December 13, 2025

Reply from Pink Boutique

Dec 19, 2025

Hi Belle I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. Please get in touch with us and we will be happy to help. Please be aware, our automated response will advise to reply to that response if it has not solved your query, to then be picked up by our team. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Company details

Written by the company

At Pink Boutique, we love nothing more than to turn up the glam and with hot new styles dropping daily at competitive prices, you’ve got no excuse not to shop! We’re home to jaw-dropping occasion dresses, sassy bodycons and gorge day dresses, so whatever your vibe, we’ve got you covered. We know you’ll love our cute crop tops, figure-flattering jeans and fabulous footwear. It doesn’t end there; our amazing accessories will give a flawless finishing touch! Browse our selfie-worthy styles and find out more at www.pinkboutique.co.uk - we deliver directly to your door with next day delivery so you’re just a click away from having that perfect outfit in your wardrobe!

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4.2

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4 days ago

Returned two items but was told only…

Returned two items but was told only one was in the package. This was sent via a Royal Mail post it box that didn’t weigh my item or give a receipt and was told there was nothing they could do. Very cheeky as I did send 2 items. 0 help with this after on a phone call and email!

July 21, 2026

Unprompted review

Reply from Pink Boutique

3 days ago

Hi Megan, I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. We do carefully check and validated all returns, to ensure the correct items are refunded, Please get in touch with the link below and we will be happy to investigate your query further https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

4 days ago

Fab service & quality

I have bought quite a few things from pink boutique and the service and quality has always been top tier.
I recently ordered a bikini set where only the top was delivered, but after reaching out to the team it was promptly sorted and bikini bottoms are on the way. Thanks Jess F for sorting this out so quickly.

August 10, 2026

Unprompted review

Reply from Pink Boutique

3 days ago

Hi Kat, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

4 days ago

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Absolutely love Pink Boutique! The clothing is such good quality and the prices are amazing. This was my first time ordering, and I’m so impressed with everything. I’ll definitely be ordering again! Highly recommend! 💕

August 5, 2026

Unprompted review

Reply from Pink Boutique

3 days ago

Hi Marie, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

4 days ago

After being a customer since day one I…

After being a customer since day one I can highly recommend PB, not only gorgeous clothes but amazing customer service which was highlighted today by the wonderful Steph after my partner managed to send my PB returns to the wrong company 🙈 men!! She was super understanding and helpful in an extremely stressful situation. Thank you so much ❤️

August 10, 2026

Unprompted review

Reply from Pink Boutique

3 days ago

Hi Hayley, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

4 days ago

Quick and easy to order clothes

Quick and easy to order clothes, such a beautiful range.
Customer service (Maria) was very helpful, quick and dispatched a replacement straight away on a faulty top I purchased a few months ago.

Very happy and would recommend

August 10, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Michelle, thank you so much for your review. Maria is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

4 days ago

Pink Boutique

I had a small issue with a dress, lesson learned I should have checked soon as it was delivered. However, Pink Boutique were amazing, the dress is being replaced. Customer Service is outstanding.

Contact from Maria was professional and prompt.

Huge thank you and I look forward to further shopping with PB.

August 10, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi , thank you so much for your review. Maria is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

4 days ago

Love shopping on here

Love shopping on here! Item always described just like images and love that this company gives you the option to exchange for a different size. Customer service is always so helpful also! Grace was brilliant in particular!

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Rachel, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Updated 4 days ago

Excellent customer service

I have recently lost my dog and missed the return date to send my item back. Jenna was really empathetic and allowed me some extra time to send this back. Amazing customer service. Thank you again Jenna!

August 6, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Jade, thank you so much for your review. Jenna is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

6 days ago

Really happy with my purchase

Really happy with my purchase, high quality products and just fit really well.

July 26, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Naomi, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

6 days ago

Had a issue with the delivery which…

Had a issue with the delivery which wasn’t pink boutique’s fault it was completely DPD’s fault however from the first email I sent regarding the issues a lovely lady called Grace very quickly and effectively resolved the issues with no hassle at all, she was very helpful from start to finish. Thank you again grace

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Katie, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

6 days ago

Had an issue with my order

Had an issue with my order, reached out several times for help but had no joy. Many representatives completely dismissed my emails or ignored them entirely, until I had the pleasure of dealing with Grace. She responded quickly professionally and took my concerns seriously. A lovely person to deal with, this company needs more Grace’s! Thank you for everything ☺️

August 8, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Sarah, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

7 days ago

Communication is excellent

Communication is excellent, swift and very helpful. Grace was very responsive, and gave me clear instructions on what to do.

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Lauren, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

7 days ago

Very quick response to my query and…

Very quick response to my query and demonstrated understanding. Thank you Grace!

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Jackie, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Problem solved quickly and Grace was…

Problem solved quickly and Grace was really helpful

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Rebecca, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Helpful customer service

I made an order with Pink Boutique, but my order got lost in transit. I contacted customer service and Rosie responded right away offered me to replace the order or giving me a refund. Very easy no fuss and just how it’s supposed to be. Feeling comfortable shopping at Pink boutique another time.

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Camilla, thank you so much for your review. Rosie is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Had a problem with my refund

Had a problem with my refund. Emailed the customer service team and Jess F sorted it for me with no problems.
Thank you Jess.

August 7, 2026

Unprompted review

Reply from Pink Boutique

4 days ago

Hi Nichola, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Jess F

Jess F was really helpful and sorted out issue I had quickly Thankyou!

August 7, 2026

Unprompted review

Reply from Pink Boutique

Aug 7, 2026

Hi Jade, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Jess F was absolutely amazing helping…

Jess F was absolutely amazing helping me with my issue and my lost parcel. Sharp, efficient, friendly and professional.
Couldn’t fault the customer service, thanks again Jess F xx

August 6, 2026

Unprompted review

Reply from Pink Boutique

Aug 7, 2026

Hi Luci, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

Needed to return an item

Needed to return an item. This experience was very simple and quick. Shout out to Jess F for helping me with this and making my experience stress free 😊

August 5, 2026

Unprompted review

Reply from Pink Boutique

Aug 7, 2026

Hi Sophie, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Aug 7, 2026

I needed to exchange a dress but due to…

I needed to exchange a dress but due to becoming unwell and being hospitalised I missed the cut off date for a return.

Grace was extremely understanding and helpful and ensured I managed to receive the correct size.
Her customer service was phenomenal and I will definitely shop here again.

July 30, 2026

Unprompted review

Reply from Pink Boutique

Aug 7, 2026

Hi Steph, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

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Pink Boutique Reviews

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Review summary

Reviews shaping this summary

Answered by reviewers

Are clothes from Pink Boutique true to size?

How easy is the return and refund process with Pink Boutique?

Do reviewers feel that products from Pink Boutique offer good value for money?

What are the delivery times and tracking experiences with Pink Boutique?

Is Pink Boutique a legit and safe place to shop?

Company details

Written by the company

Contact info

Great

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All reviews

Returned two items but was told only…

Fab service & quality

⭐⭐⭐⭐⭐

After being a customer since day one I…

Quick and easy to order clothes

Pink Boutique

Love shopping on here

Excellent customer service

Really happy with my purchase

Had a issue with the delivery which…

Had an issue with my order

Communication is excellent

Very quick response to my query and…

Problem solved quickly and Grace was…

Helpful customer service

Had a problem with my refund

Jess F

Jess F was absolutely amazing helping…

Needed to return an item

I needed to exchange a dress but due to…

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