Pink Boutique Reviews 

I ordered a dress and shoes on Wednesday. I paid for next day delivery. Despite this I still haven’t had my items ordered to wear to a wedding I’m attending on Monday. I initially emailed yesterday afternoon and was told to wait to see if the items would be delivered by the end of the day. They told me that if they haven’t then I should email and let them know today. I’ve done that and now I’ve had radio silence. No response at all. So disappointed in the service. If they don’t work weekends then don’t tell me to contact on a Saturday. I am out of pocket and don’t have an outfit for a wedding. Why offer next day delivery if you cannot honour it?

My parcel got sent back to the company due to delivery companies fault and a lovely helpful assistant called Grace helped me fix my query fast and affective and was ever so lovely and understanding x

Amazing and quick customer service from Grace!

Thankyou!x

The customer service is absolutely brilliant. I signed up for emails and never got my 10% discount code but placed an order anyway. I sent a query and a girl called Rosie issued a 10% refund straight away which I wasn’t expecting and thought it was a lovely gesture

I have just had a telephone conversation with Rosie from Pink Boutique. Fantastic customer service!!!! She was understanding of my issue , fully explained the company policies on returning items . Her manner was polite & genuine . I felt i was understood & valued . Im an ex British Airways manager & customer service is key! Thankyou Rosie ! Once again 10/10 for Pink Boutique! Excellent products, setvice & staff! Thankyou Rosie! Have a great wk end xJ

Grace was really lovely and helpful when I emailed her to help me with a return. Super friendly and accommodating. Helped me super quick and seems like a proper value to
Your team🩷

I called this morning and spoke with a very helpful lady called Caroline. She helped me as much as she could and arranged delivery of an item at short notice due to a fault.

Great customer service, would happily return as a customer.

Rosie has been great after my items were missing after they said they have been delivered. It was a courier issue - not Pink Boutiques fault and I contacted Pink Boutique to explain - Rosie replied pretty much straight away and a refund was issued promptly. The customer service was speedy, friendly and helpful - exactly what good customer service should be.

Have always liked the clothes and shoes from Pink Boutique. I recently bought a top, that on arrival I realised was not quite my colour. I decided to order a different colour, but missed the details about being able to exchange. I contacted the customer service team, and explained I had re-purchased the top in a different colour, but paid again for postage. They kindly refunded the second postage charge, and I was able to get a refund for the original top.

Both Rosie and Jess were extremely friendly and helpful in sorting out the issues I had… Fantastic customer service.

I shopped here for years but recently I’ve been very disappointed. Just spent over £200 on tops, the material was very poor. It’s very thin, cheap material that’s way overpriced.

Returned a faulty dress that was unworn with tags, stitching coming undone on the under arm seam. Gave a refund - didn't pay back the £7 vat charged and also charged me £2.99 delivery for returning a faulty item. Clearly states on enail sent to me that delivery charge o ly payable for non faulty items. Will not be ordering again from here.

Absolute amazing customer service from the lovely grace, I have a wedding and I haven't had much luck with dresses and my dress came with a fault which was not any trouble to this company ... Grace thank you for making my a little less stressful. What a pleasure . 🩷🩷🩷🩷 Thank you xxxx

Had an issue on delivery, Rosie dealt with this really quickly & efficiently. Thank you

Really quick at getting back to me with my query. Resolved straight away. Really helpful staff, thank you to Rosie! 😊

Brilliant selection af beautiful clothes
HOWEVER the only down side is the courier service used for delivery , DPD were supposed to deliver next day and held my parcel for almost a week , then returned it to PB a full refund was paid back to me so no complaints on that or the PB customer help thanks Stephanie G for all your help .
I’ll be back to try again

I had an excellent experience with Rosie. She is very professiona, friendly and extremely helpful throughout the entire process answered all my questions clearly and made sure my issue was resolved quickly and efficiently her patience knowledge and outstanding customer service made the experience stress free
It’s refreshing to receive such high-level of care and professionalism. She is a real credit to the company and I truly appreciate the excellence support she provided. Thank you Rosie for going above and beyond.
I hope her exceptional service is recognized much appreciated

Jessica F sorted my issue you out straight away and was very friendly and helpful! Thankyou very much!

Excellent service especially from Jess F. Thank you

Amazing customer service from Grace, prompt communication, no stress, very understanding, love my order, highly recommend 🙌