My order was exactly what I expected, as per the website description. What I didn't realize is that the quality of the item was far superior to what I've ordered from other suppliers. Shipping came th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally great prices (sales on all the time) compared to local stores. Shipping is prompt and quick. I do wish they had more elaborate filtering when searching for toys (materials,sizes, diameters... See more
Company replied
Very happy with the mystery box—my partner and I had a lot of fun opening it. Good variety in the products, the only one that I didn’t find very fitting was an exact replica pocket p***y, doesn’t se... See more
Company replied
Pink Cherry has great products; there's always great deals. There's a lot of variety; I've been able to find everything I was looking for and discovered new products. The one time I had an issue with... See more
Company replied
Company details
About PinkCherry Canada
Written by the company
PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Everybody Deserves Pleasure
Written by the company
- Discreet Shipping & Billing
- We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
- Competitive Pricing
- Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.
Contact info
2-1283 North Service Road E, L6H1A7, Oakville, Canada
- cs@pinkcherry.ca
- pinkcherry.ca
Save Up to 80% Off Clearance
4.2
Great
968 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products
Great quality products, discrete packaging and received in a timely manner
February 1, 2026
Reply from PinkCherry Canada
Brent Green,
We're happy to hear that you received great products in a timely manner and appreciated our discrete packaging. Thank you for your positive feedback!
PinkCherry
Customer Service
If I could give this a 0 I would
If I could give this a 0 I would. Original package never came with a charger. They want me to repackage my entire unit, pay for shipping both ways and send it back just to get a charger.. just send me a new charger already?!
February 6, 2026
Reply from PinkCherry Canada
Taylor Finke,
We regret that the charger was missing from your original package. We know it's frustrating to repack and ship the unit. We'll look into this issue to prevent similar problems in the future. Thanks for your feedback.
We will reach out to you shortly
PinkCherry
Customer Service
Couples surprise box not enough for the man
My boyfriend and I purchased the couples mystery box for $100. The box was amazing except how many vibrators does one woman need I got maybe six different vibrators two outfits that were plus size I couldn’t fit into so I had to give those away my partner received a pocket psy, a cck ring, and something else, but I feel like it was more towards the women, and don’t get me wrong. Everything was great. It’s just I feel like it was more focused towards the woman and I feel like they should add boxes with sizes as a woman a size small to receive outfits for plus size was not very useful for me. I was disappointed
February 14, 2026
Reply from PinkCherry Canada
Melissa Tomes,
We appreciate your feedback on the couples mystery box. We're sorry the items weren't properly sized and the contents skewed towards one partner. We'll review the box contents and sizing options to improve the experience. Thank you for bringing this to our attention.
We will reach out to you shortly
PinkCherry
Customer Service
It broke after 3 uses
January 23, 2026
Reply from PinkCherry Canada
Amanda Svedahl,
We are very sorry it broke so quickly. We'll look into this issue to improve our product's quality.
PinkCherry
Customer Service
Good product but very messy
The molding material made a big mess and it made us loose some of it, so when the final piece was done it made a chunk without any details because there was no mold, plus the vibrated is not the best, tho the finish product is pretty satisfying I loved the experience and it did make a good impression of the real thing
December 13, 2025
Reply from PinkCherry Canada
Anonyme,
We appreciate you sharing your experience. We're sorry to hear the molding material was messy and resulted in a loss of detail in your final piece. We'll look into the vibrator's performance. We're glad you found the finished product satisfying and that it made a good impression.
PinkCherry
Customer Service
No Disctreet Packaging
Order before and it was a wonderful experience but this is my second order since a year ago.
I was happy with how quick it got here after ordering (2 days) BUT what is up with the packaging this time.
Package came in a clear plastic bag with 2 pieces of tissue paper to cover the items. I grabbed it and thought if anyone else picked this package up they could completely see what was in the package. Nothing was discreet about this. Mind you it was 4 items all in their own boxes. This package most definitely warranted a shipping box.
Haven't tried the items yet.
Note, I ordered 2 items last year and it came it a huge discreet box.
March 10, 2026
Unprompted review
Reply from PinkCherry Canada
Roro,
We appreciate you taking the time to share your feedback. We're sorry to hear that the packaging of your recent order was not up to your expectations, especially compared to your previous experience. We will review our packaging procedures to ensure more discreet delivery methods are used in the future.
Please reach out to customer service so we can assist you further.
PinkCherry
Customer Service
Huge select of items
Huge select of items for one self or couples personal needs. Items are always on sale. Come in discreet brown box packaging and discreet billing. Quick shipping as well. Never been disappointed with the items.
January 25, 2026
Reply from PinkCherry Canada
Dee,
We're happy to hear that you appreciate our wide selection and discreet services. We're also glad you're satisfied with the quick shipping and product quality. Thank you for your positive feedback!
PinkCherry
Customer Service
Best place to buy toys from
What made my experience great is, I found this company's delivery is way faster! I was very impressed, plus I've ordered a handful of different toys over the years and always have been completely satisfied.
March 1, 2026
Reply from PinkCherry Canada
Jay,
We're happy to hear that you were impressed with our fast delivery! It's great to know that you've been consistently satisfied with the toys you've ordered from us over the years. Thank you for your positive feedback!
PinkCherry
Customer Service
Perfect shopping
Large choice, always good price and deal, very fast and discret shipping, high quality items as described.
February 1, 2026
Reply from PinkCherry Canada
Chris,
We're happy to hear that you had a positive experience with our wide selection, prices, fast and discreet shipping, and high-quality items. Thank you for your feedback!
PinkCherry
Customer Service
It was easy quick and fun
February 14, 2026
Reply from PinkCherry Canada
Brent Cook,
We're happy you found it easy, quick, and fun! Thanks for your feedback; we appreciate it.
PinkCherry
Customer Service
Reply from PinkCherry Canada
Bossplayer,
We're glad you found our service fast and easy. Thank you for your feedback; we appreciate your review!
PinkCherry
Customer Service
No longer vibrates after 5 uses
No longer vibrates after 5 uses. Poor quality and a waste of money. Very dissatisfied and disappointed.
March 4, 2026
Reply from PinkCherry Canada
JJ,
We are sorry to hear the product stopped vibrating after only a few uses. We appreciate your feedback and will look into the quality issues you experienced.
Please check the email address you provided at the time of check out as we have contacted you regarding the issue.
PinkCherry
Customer Service
Great website
PinkCherry is a great place to shop online. Having not only pictures but videos of their products makes it easy to get an accurate idea of what you are buying
August 14, 2025
Reply from PinkCherry Canada
Jake,
We're glad you enjoyed your experience. It's great to know the product videos and pictures helped you get a good sense of what you were buying. Thanks for the positive feedback!
PinkCherry
Customer Service
Great service
The order was delivered early which was a nice surprise. I'm very please with the discreet packaging. So many places offer that but don't follow through. The product itself is amazing. I believe if you haven't experience the pink rose, then you should. Game changer.
February 27, 2026
Reply from PinkCherry Canada
Wanda Draper,
We're happy to hear that your order arrived early and that you were pleased with the discreet packaging. We appreciate your feedback on the product itself. It's great to know you had such a positive experience!
PinkCherry
Customer Service
Reply from PinkCherry Canada
Paige,
We're happy to hear that you had a great experience with our fast, discrete shipping. Thank you for your positive feedback; we appreciate it!
PinkCherry
Customer Service
I bought the 200$ mystery box
I bought the 200$ mystery box. I was not aware the mystery would be if I would receive the package or not 2 weeks later no box
March 2, 2026
Unprompted review
Reply from PinkCherry Canada
Hi,
We’re very sorry to hear that you have not received your Mystery Box, and we appreciate you bringing this to our attention. We will look into this issue so we can better understand what may have happened and continue improving our delivery process.
Could you please provide your order number so we can take a closer look at your order and assist you further?
Thank you.
PinkCherry
Customer Service
Some decent items showed up in the…
Some decent items showed up in the mystery box. One has now become my wife's new favorite!
December 25, 2025
Reply from PinkCherry Canada
Guy,
We're happy to hear that you enjoyed the mystery box and found some great items! It's wonderful that one of them is now your wife's favorite. Thanks for the positive feedback!
PinkCherry
Customer Service
Great Mystery Box
Very happy with the mystery box—my partner and I had a lot of fun opening it. Good variety in the products, the only one that I didn’t find very fitting was an exact replica pocket p***y, doesn’t seem the most on theme with couples fun. Everything else was great.
Four stars because one of my items that I ordered besides the mystery box didn’t arrive.
March 2, 2026
Reply from PinkCherry Canada
L A,
We're happy to hear that you and your partner had fun opening the mystery box! We appreciate your feedback regarding the contents and will consider it as we curate future boxes. We're sorry to hear that one of your items didn't arrive and will look into this.
PinkCherry
Customer Service
Easy, trustworthy, quality
Quality for a good price. Easy and trustworthy. Good diversity! Just don't have too much hope on the free stuff they give. Often cheap for a reason...
September 30, 2025
Reply from PinkCherry Canada
Noemie Cloutier,
We're happy to hear that you found good quality at a great price and appreciate the diversity. We value your feedback regarding the free items. Thank you!
PinkCherry
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.