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PinkCherry Canada Reviews 968

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the efficient and discreet delivery service, often noting that products arrive quickly and well-packaged. Many people appreciate the competitive pricing and frequent deals, making their purchases feel like a good value. The wide selection of products is also a significant highlight, with consumers finding everything they need and discovering new items. However, some customers experienced issues with product quality, with items occasionally arriving damaged or ceasing to function shortly after purchase. There were also instances where orders were incomplete or incorrect, and a few people expressed dissatisfaction with the packaging of certain recent orders, finding it less discreet than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide selection, competitive... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Price

People report positive experiences with price, often highlighting competitive pricing, sales, and discounts.... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was exactly what I expected, as per the website description. What I didn't realize is that the quality of the item was far superior to what I've ordered from other suppliers. Shipping came th... See more

Company replied

Rated 4 out of 5 stars

Generally great prices (sales on all the time) compared to local stores. Shipping is prompt and quick. I do wish they had more elaborate filtering when searching for toys (materials,sizes, diameters... See more

Company replied

Rated 4 out of 5 stars

Very happy with the mystery box—my partner and I had a lot of fun opening it. Good variety in the products, the only one that I didn’t find very fitting was an exact replica pocket p***y, doesn’t se... See more

Company replied

Rated 4 out of 5 stars

Pink Cherry has great products; there's always great deals. There's a lot of variety; I've been able to find everything I was looking for and discovered new products. The one time I had an issue with... See more

Company replied


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Underwear Store

About PinkCherry Canada

Written by the company

PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca

Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.

We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).

With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.

Everybody Deserves Pleasure

Written by the company

Discreet Shipping & Billing
We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
Competitive Pricing
Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.

Contact info

Save Up to 80% Off Clearance

Discover the best deals on sex toys, vibrators and more on PinkCherry.

4.2

Great

TrustScore 4 out of 5

968 reviews

5-star
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Rated 5 out of 5 stars

Great product

Very good experience

February 7, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

We're happy to hear that you had a good experience with our Service. We appreciate you taking the time to leave us this positive feedback!

PinkCherry
Customer Service

Rated 1 out of 5 stars

Unsure what happened to them

The honest truth is I didn't receive them :(

February 26, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

J Wilson,

We are so sorry the items were not received. We will investigate this issue right away and appreciate your feedback.

We will be in contact shortly with a resolution


PinkCherry
Customer Service

Rated 5 out of 5 stars

Everything you want, and in Canada !

I’ve had an account with Pink Cherry for quite a few years now, and I find the company to be great ! I love that they’re in Canada!
I’ve bought all kinds of products from lingerie and toys, to more intimate items. They carry everything adult related!

Prices and sales are awesome, and delivery is quick, and discreet too!

December 30, 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

RJ,

We're happy to hear that you've had a great experience with us over the years! It's wonderful knowing you appreciate our wide selection, prices, sales, and discreet delivery. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 3 out of 5 stars

Dudley Do-Nothing

The massaging wand doesn't work anymore after the third charge. Super loud. And the port to plug it in? What a disaster. The sucking toy is noisy. Very noisy.

Dissatisfied and disappointed that stuff from Temu!!! works better.

January 2, 2026
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Reply from PinkCherry Canada

Tanya,

We appreciate you sharing your experience. We're sorry the wand stopped working after a few charges, that it was loud, and the charging port was difficult. We're also sorry the other item was noisy. We'll look into these issues.

We will reach out to you promptly


PinkCherry
Customer Service

Rated 2 out of 5 stars

cero costumer service

cero costumer service, log in is a nightmare and always have problem with log in password, tracking is impossible

February 27, 2026
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Reply from PinkCherry Canada

Nario,

We appreciate your feedback and apologize for the login and tracking issues you experienced. We'll investigate these concerns to improve our customer service.

PinkCherry
Customer Service

Rated 1 out of 5 stars

Sad :(

Hello Pink Cherry. This is not your fault, but I am extremely disappointed in your currior service.

I listed an address to be shipped to that I was not going to be at , at the delivery time. Dragonfly didn't let me change addresses and I asked to have my package delivered on a different date. They delivered it anyways (not at requested date) outside my door. And the package was STOLEN. After contacting dragonfly they said, it's between me and Pink Cherry. I call BS

I'm asking for a refund, or a re send. Either way someone is losing and it's not Dragonfly and that sucks ! Please contact me when you get this. Thank you.

February 27, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Matt,

We're very sorry to hear about the trouble you experienced with the delivery and the subsequent theft of your package. We appreciate you bringing this to our attention. We will look into this situation with the courier service.

We will be in contact shortly with a resolution


PinkCherry
Customer Service

Rated 2 out of 5 stars

They only post what they want …

When I attempted to give a review it was never posted. Most likely because it was negative.

April 27, 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Travis Armstrong,

We appreciate you taking the time to share your experience. We're sorry to hear that your review wasn't posted. We'll investigate this further.

We will be in contact shortly


PinkCherry
Customer Service

Rated 5 out of 5 stars

My Favorite Canadian Online Shop

They offer great prices, an expansive selection of products, great customer service, and excellent shipping practices. Pink Cherry even makes some educational articles to help curious types learn more about topics they might want to try for themselves. Whenever I'm craving something new, they are my first choice.

February 27, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Reid,

We're happy to hear that you appreciate our great prices, expansive selection, customer service, and shipping practices. We're also glad you find our educational articles helpful. Thank you for making us your first choice!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Job done well

Job done well. Product has good design good feel. All around good experience.

February 27, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

customer,

We're happy to hear that you had a good experience and that you appreciate the product's design. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Awesome service fast delivery

Awesome service fast delivery

February 6, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Stephen Tripp,

We're happy to hear that you had a great experience with our fast delivery service. Thank you for your awesome feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Mystery Box for Valentine's

My partner and I ordered the $200 mystery box. We were NOT disappointed! A great variety of toys at a huge discount! Not only was the selection amazing, but we ordered the week of Valentine's Day and still received our order on time! Would recommended 100%

February 13, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

RLPNCV,

We're happy to hear that you and your partner enjoyed the mystery box and its variety of toys! We're also glad our shipping met your expectations during the Valentine's Day rush. Thanks for the recommendation!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Fast delivery great prices no bs

Fast delivery great prices no bs

January 15, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Jason k,

We're happy to hear that you had a great experience with our fast delivery and pricing. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Go-to website for Adult Items

Fast fulfillment & shipping, accurate info on size and materials in listings, affordable prices, bomb sales, discreet packaging, all from a company you can trust. What more can you ask for?

December 12, 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

K M,

We're happy to hear that you had such a positive experience! It's great to know that our fast fulfillment, accurate information, pricing, sales, and discreet packaging met your expectations. Thank you for your feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great deals and very fast shipping!

Great deals and very fast shipping!

Always a pleasure to shop on Pink Cherry (plus the low prices!) good quality product and exact descriptions of them.

February 6, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

M.R.,

We're happy to hear that you had a great shopping experience with us! We appreciate your positive feedback regarding our deals, fast shipping, and product quality. Thanks for shopping with us!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Gooood😜

Love love love

February 27, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Hello,

Thank you for your fun and enthusiastic review! 😜 We’re thrilled to hear that you love our products and had a great experience. Your excitement truly makes our day!

PinkCherry
Customer Service 💗

Rated 5 out of 5 stars

Couples package

I ordered the couple package, since ive never ordered any toys before. I wanted to Spice it up with my bf. Im very pleased with all the items. Only down fall for 1 item its XL im small. But I can give it to a friend I know would appreciate it. High priced items. Cant wait to explore them!

February 26, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Cherie,

We're glad you're pleased with the couple package and excited to explore the items! We appreciate your feedback about the sizing; we'll consider this for future offerings. Thank you for sharing your experience!

PinkCherry
Customer Service

Rated 4 out of 5 stars

Delivery was quicker than expected

Delivery was quicker than expected, and when there was an issue with one of my products, the support team was quick to refund me on that item.

February 24, 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

BL,

We're happy to hear that the delivery was quick. We appreciate your feedback and are glad that our support team resolved the product issue promptly with a refund.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great store.

I'm happy with the quality of product and service that I've received.

December 27, 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Hi,

We're happy to hear that you're satisfied with the quality of our product and service. We appreciate you taking the time to share your positive experience!

PinkCherry
Customer Service

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