UPDATE: so it is now 14 days since I ordered this item and it’s 12 days since the Royal Mail posted that they were expecting the item from the seller. Despite two additional emails to Pinkie Pie, I a... See more
Company replied
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GREAT QUALITY.! AMAZING prices. Placed my first order. Super fast delivery.. placed another order right away.! Wrapped all in lovely pink tissue paper. Super thick quality cardigans. LOVE my shirt dre... See more
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Red linen shirt is lovely but the size is just a little smaller than I thought it would be. Size up if you buy. Colour is great. My issue is with yodel ànd their delivery, leaving my lovely linen... See more
Company replied
Amazing quality & super comfortable. I ordered a dress and shorts for my holiday. The fit was perfect. I totally love all products and believe that are made for all kinds of women. Bonus point rece... See more
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Company details
Written by the company
We are thrilled to welcome you to Pink Pie, a dream that has blossomed into a reality, and we are overjoyed to share it with you. Pink Pie is not just a clothing store; it's a manifestation of my passion for celebrating the beauty and individuality of every woman. From the very beginning, our mission has been clear: to create a space where you can find more than just clothing – a place where your style is celebrated, your confidence is embraced, and your individuality is honoured. Thank you for being a part of Pink Pie. Here's to embracing our individuality, celebrating our uniqueness, and making every moment a fashionable statement. Women’s clothing Trendy clothing Sophisticated High quality fashion Jumpers Cardigans Outerwear Bottoms Accessories
Contact info
4 Spring Bridge Rd, Ealing, W5 2AA, Unit 53, United Kingdom
- 0800 025394
- info@pinkpie.co
- pinkpie.co
3.7
Average
41 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m still waiting for my item
UPDATE: so it is now 14 days since I ordered this item and it’s 12 days since the Royal Mail posted that they were expecting the item from the seller. Despite two additional emails to Pinkie Pie, I am still waiting. I asked for my items to be refunded as not only have they missed the delivery window of 14 days as per their website, but I doubt it ever actually was dispatched because it wouldn’t take 12 days to reach the Royal Mail. Will never use this company again. Their customer service is abysmal. ORIGNAL POST: I’m still waiting for my item. It’s been nearly 2 weeks. I did contact the store. I’ve got a very blunt response that it might take up to 14 days, but it still hasn’t even been collected by Royal Mail yet.
December 6, 2025
Reply from Pink Pie
Thank you for getting in touch.
We would like to clarify that our previous response was polite and informative, and certainly not dismissive or blunt. It was intended to clearly explain the status of your order in line with the delivery information provided on our website.
Your order (#0001575) has been dispatched and is currently with Royal Mail. As stated in our delivery instructions, tracking can remain as “expecting parcel” for several days before updating, particularly during busy periods. This is a Royal Mail process and unfortunately outside of our control once the parcel has been handed over.
The order is still within our stated delivery timeframe, and at this stage there is no indication that it will not arrive as expected.
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Reply from Pink Pie
Thank you for your feedback. Please note that orders can take up to 14 days for delivery, as stated on our website. We appreciate your patience and understanding, and we’re sorry for any inconvenience caused.
Kind regards,
The Pink Pie Team 💗
Reply from Pink Pie
Thank you so much for your kind words! We're thrilled to hear you’re happy with the product and found it great value for money. 💛 Your support means a lot to us!
Red linen shirt is lovely but the size…
Red linen shirt is lovely but the size is just a little smaller than I thought it would be. Size up if you buy. Colour is great.
My issue is with yodel ànd their delivery, leaving my lovely linen shirt out in the rain storm despite having a safe place allocated and a large note on the front door. Yodel are always the same with their careless deliveries. This puts me off ordering again as I hate guessing what condition my parcel will be in, when it arrives.
May 26, 2025
Reply from Pink Pie
Hi Dawn,
Thank you so much for your message and for taking the time to share your experience.
We’re really pleased to hear you love the red linen shirt – it’s a beautiful piece – though we’re sorry the fit wasn’t quite what you expected. Your feedback is genuinely helpful.
More importantly, we want to sincerely apologise for the way your delivery was handled. It’s incredibly frustrating to have a parcel left out in the rain, especially when clear instructions were provided. Please rest assured that we’re now reviewing this with Yodel directly, as reliable delivery is something we know matters just as much as the product itself.
We truly value your feedback and your support, and we hope to give you a much smoother experience next time.
Warmest regards,
Pink Pie Customer Service Team
Shocking!!! Not true to size at all
Gutted with the company to be honest!
Ordered my party dress which I thought was going to be a stunning dress and I told everyone how excited I was to refine the dress.
Only for it to take 14 days to come and it not to fit… when I ordered it 2 sizes bigger than my actual size and for the quality to be about rubbish… didn’t look like the photo AT ALL!
I had previously messaged their instagram 3 days before receiving the dress asking where it was and even then they couldn’t give me a proper answer.
I have now returned it and awaiting a refund :(
Will NEVER order from this site again
May 30, 2025
Unprompted review
Reply from Pink Pie
Thank you for sharing your feedback, and we’re really sorry to hear that you were disappointed with your order.
We did remain in contact with you via Instagram and tried our best to keep you updated, but we're sorry if it still felt unclear or unhelpful at the time, that’s never our intention.
We’re also sorry that the fit and quality of the dress didn’t meet your expectations. We’ve taken your comments on board and will be reviewing the sizing and product details for this item to ensure we’re offering the most accurate information going forward.
We truly appreciate your honesty and hope to have the opportunity to give you a better experience in the future.
Best wishes,
Pink Pie Customer Service Team
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Like tissue paper
White elastic on a cream top looks tacky and you can see through the skirt. Won’t order from here again
May 5, 2025
Reply from Pink Pie
Hi Miss Knowles,
Thank you for your feedback, we truly appreciate you taking the time to share your thoughts.
We’re sorry to hear that the product didn’t meet your expectations. The cream top does feature white elastic as part of the design, and the skirt has a slightly sheer finish, which is also reflected clearly in the product photos on our site. We always aim to represent each item as accurately as possible so our customers can shop with confidence.
That said, we completely understand that preferences vary, and we’re sorry this piece wasn’t the right fit for you.
Please feel free to reach out if you need any further assistance, we're always here to help.
Warm regards,
Pink Pie Customer Care Team
Amazing service and product
Bought a 2 piece knitted set and paid for 1-2 express shipping, I was then told they wouldn’t be able to do that. Refunded me the £3.99 straight away and I mentioned that I’ll be needing this two piece by Monday. Clothes came within 2 days !! Customer service was also amazing, lady over the phone was a sweetheart.
April 22, 2025
Reply from Pink Pie
Thank you so much for your kind words! 💕 We're so glad your knitted set arrived in time, and even happier to hear our team could help make the experience a great one. We’ll be sure to pass your lovely message on to our customer service star 🌟
Very good quick service the jacket I…
Very good quick service the jacket I ordered was lovely but unfortunately too small had to return. I received my refund very quickly.
April 7, 2025
Reply from Pink Pie
Hi Susan, Thank You for your kind words :)
I placed my order and it was all…
I placed my order and it was all processed very swiftly and although I paid for standard delivery it arrived the next day.
I was pleased with all the service and the dress is as seen .
March 20, 2025
Reply from Pink Pie
Hi Deborah, Thank You for your kind words, we are really pleased you are happy with your order :)
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Looks great and feels so soft sure my…
Looks great and feels so soft sure my daughter will love it for her birthday
March 3, 2025
Reply from Pink Pie
Hi Amy, we are so happy you liked your purchase :) and we hope your daughter enjoys her birthday.
A wonderful clothing brand
A wonderful clothing brand, have purchased multiple times and would continue using them in the future!
February 20, 2025
Unprompted review
Reply from Pink Pie
Hi Dhermika, Thank You for your kind words :)
Excellent service and product
February 9, 2025
Reply from Pink Pie
Hi Sonia, we are really glad you are happy with your order and service :) Thank You for your lovely review.
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Reply from Pink Pie
Hi Andy, you should have received your product :)
I love PinkPie!
I love PinkPie!!
I’ve bought from this website a few times now, and I’ve always received parcels quickly, and I love how I look in every single piece! I love my batwing jumper, I wear it almost everyday and have given one to my mum too ☺️☺️😍
December 2, 2024
Unprompted review
Reply from Pink Pie
Thank You so much for your review! We are so glad you liked your purchases :)
Love my co-ord set from Pinkpie
Love my co-ord set from Pinkpie! It's so warm, cosy and looks great on me! Fits nicely too! Great company!
November 28, 2024
Reply from Pink Pie
Hi Stephanie, we are so happy you liked you co-ord set! Thank You for your lovely review :)
Batwing jumper in red
Have just received this hideous item which bears absolutely no resemblance to the pictures and video shown. Please save your money, can't stress enough what poor quality this is, it will never be worn.
November 18, 2024
Reply from Pink Pie
Hi Nichola, Thank You for your time on the phone yesterday. We are so sorry you didnt like the jumper. Please feel free to send it back and we will issue a full refund.
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Pink Pie edxceded my expectations
Pink Pie edxceded my expectations! The pies are incredibly delicious, with perfect flavors and textures, and they arrived fresh and beautifully packaged. Their attention to details and great customer service made the experience even better. I'll definitely be ordering again and recommending Pink Pie to friends and family!
October 15, 2024
Unprompted review
Reply from Pink Pie
Hi Paul, I think you have the wrong Company :) we don't make pies.
I ordered a knitted dress and jumper…
I ordered a knitted dress and jumper suit as a first purchase and I have to say I was expressed with the quality and service provided. It’s rare to receive a prompt phone call concerning an order arrival but was contacted within an hour of emailing them, wow! I wouldn’t hesitate to recommend Pinkpie to others and will definitely be making more purchases from them.
November 8, 2024
Unprompted review
Reply from Pink Pie
Hi Sue, we are so happy you liked your purchase! our customers are very important to us. Thank You for the lovely review.
Nice quality will definitely buy again ☺️
October 4, 2024
Unprompted review
Reply from Pink Pie
Hi Sidra, Thank You for your review, we are so happy you liked your purchase. :)
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