Pinoy Tourism Reviews 223

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, warmth, and accommodating nature, highlighting their patience and helpfulness in various travel arrangements. Many people commend the excellent service, noting that everything from logistics to visa processes was well-organized, smooth, and stress-free, making their holidays truly memorable. However, some customers also noted issues with communication, reporting slow responses, a lack of clear explanations, and a perceived absence of urgency from the company. A few other people also experienced issues with their visa applications, leading to inconvenience and additional costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the team for being helpful,... See more

Service

People report positive experiences with service, often highlighting the seamless coordination and support... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised agents for being helpful,... See more

Holidays

Reviewers express great satisfaction with their holiday experiences. Many customers highlight unforgettable... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise staff... See more

Based on these reviews

Rated 5 out of 5 stars

Dear Pinoy Tourism Team, Thank you so much for the unforgettable tour in Japan! Every part of the trip was well-organized, enjoyable, and truly memorable. From the breathtaking sights to the sm... See more

Company replied

Rated 5 out of 5 stars

Thank you to Ms. Jea for being very patient and thorough in checking for affordable airfare on our preferred travel dates. Once we paid, our tickets were booked within minutes of confirmation. Highly... See more

Company replied

Rated 5 out of 5 stars

I would like to give big thanks to ms Janette of pinoy tourism for helping and guiding me until i came here in dubai. She’s very hands on and she has a lot of patience that i needed cause this is my f... See more

Company replied

Rated 5 out of 5 stars

Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’... See more

Company replied

Rated 5 out of 5 stars

I would like to commend Ms Cyrin for her outstanding client service on my last trip here in Dubai , Even if its almost past in the evening she kept and ensuring me that I will be able to take my fligh... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with the Service and especially thankful Yasir for his support all through the visa process. He was always ready to answer my questions and went out of his way to make everything smooth... See more

Company replied

Rated 5 out of 5 stars

Good day everyone,I would like to show my precious appreciation and a good memorable transaction between my journey of my exit and to Ms.Aila whose the agent assisting me everytime,anytime and all the... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised... See more

Company replied

Rated 5 out of 5 stars

Shout out to MS.HAZEL thank you very much even it was late at night you are responding to our message we done all the paperwork for a quick time!!! really appreciate your work very accommodating and... See more

Company replied

Rated 5 out of 5 stars

Huge Thank you Ms. Cyrin for your hands on assistance throughout the entire process,your time and effort in every details mean a lot.1st and 2nd process approved Great job,and keep up the excellent... See more

Company replied

Rated 5 out of 5 stars

Thank you for such wonderful service. I always hear a lot of ghost story on applying and entering to Emirates country. Pinoy Tourism was referred to me and since 2024 we’d been using them, either tr... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Pinoy Tourism esp ma'am Hazel very accommodating, very smooth Ang travel ng kapatid ko dahil sa pag guide mo. Sa uulitin

Company replied

Rated 5 out of 5 stars

Super enjoyed our Cebu trip thanks to Ms. Shenny! Everything was well-organized and stress-free. Very responsive and attentive siya. Will surely book again!👍

Company replied

Rated 5 out of 5 stars

they are very accommodating and answers all inquiry very professional especially Ms. Kakai... i have been dealing with her all the time for our airline tickets and visa processing for almost 5 years n... See more

Company replied

Rated 1 out of 5 stars

Beware of this company! We paid £180 for a Schengen Visa appointment, but were later informed that they were unable to secure a slot. They promised to refund our payment, deducting 20%, yet after two... See more

Company replied

Rated 5 out of 5 stars

I would like to commend my experience with miss Angela of Pinoy Tourism. She was very accommodating in answering all my queries regarding my daughters travel. Thanks to her help, my daughter is now f... See more

Company replied

Rated 1 out of 5 stars

VERY DISAPPOINTING EXPERIENCE I am extremely disappointed with this travel agency’s service. It has been more than 14 days already, and my security deposit refund is still NOT reflected in my... See more

Company replied

Rated 5 out of 5 stars

Thank you Pinoy Tourism for a smooth transaction, agents are very professional and easy to communicate. They give options and reasonable prices. Kudos and keep up the good work 👍👍👍👍👍

Company replied

Rated 5 out of 5 stars

Thank you Ms. Joy for being so patient answering all my queries and giving us best offers for our flight.We'll definitely book our flights with you again!

Company replied

Rated 1 out of 5 stars

And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we dis... See more

Company replied

Rated 5 out of 5 stars

Been using their service for a long time.. Always with Ms kakai as our agent.. Very esponsive and accommodating :) thanks for you patience as well...

Company replied

Rated 5 out of 5 stars

they’re very accommodating and patience to their customer. Ms. Jea assists me patiently even tho i still need more things to processed.

Company replied

Rated 5 out of 5 stars

My Sister's Smooth ,Bound And Safe from Thailand to Dubai Trip ... Thanks for Patiently Assisting Us Ms.Che of PH Pinoy Tourism, More Clients to come🥰 May God Bless you..🙏😇

Company replied

Rated 5 out of 5 stars

Thank you very much Ms. Leona, excellent service from start, till my family arrived here in Dubai. This is my second time I ask for visa assistance in Pinoy Tourism and they did a very good job. Thank... See more

Company replied

Rated 5 out of 5 stars

With miss maricis, my flight was smooth, she provide all the info that needs in the country of destination.thankyou so much

Company replied

Rated 5 out of 5 stars

Many thanks to Ms. Mitz for her kind and professional assistance. I am happy with the service provided. It was efficient and well organized.

Company replied

Rated 5 out of 5 stars

I had a great experience with the travel agency, especially with Ms. Bel. She was very helpful, professional and accommodating. Highly recommend, you can contact her at 0565496820.

Company replied

Rated 5 out of 5 stars

I was assisted smoothly by Ms. Mieca Cyrin Panganiban. She handled all the processes from the very start up until my flight. All I did was pay and to comply with all the documents she needed. Huge thu... See more

Company replied

Rated 5 out of 5 stars

I had a pleasant experience with Pinoy Tourism. Ms. Joy was helpful all throughout the process and I never had any problem.

Company replied

Rated 5 out of 5 stars

I would like to extend my sincere appreciation to Pinoy Tourism, especially to Ms. Cyrin, for assisting us throughout our trip to Armenia and Georgia. We are truly grateful for the excellent c... See more

Company replied

Rated 5 out of 5 stars

I would like to thanks for assisting me of ms.haizel giving me Good customer service, giving completely information every details I want to know regarding inquiries.

Company replied

Rated 5 out of 5 stars

Excellent, efficient and trustworthy agency, good staff and good communication...very intelligent. You won't have to worry about anything.Especially Miss Kaykay.

Company replied

Rated 5 out of 5 stars

Leona was very accomodating and patience with my inquiry and questions. She guided me with all the processes.

Company replied

Rated 5 out of 5 stars

Thank you rochelle for providing the visa earlier than we expect Thank you pinoy tourism

Company replied

Rated 5 out of 5 stars

Thanks to Ms Mitz for helping me bringing my mother. We are now happy family <3

Company replied

Rated 5 out of 5 stars

Kuddos to Ms Mitz, she's very helpful to my inquiry. Thanks to her my boyfriend is here in the UAE.

Company replied

Rated 5 out of 5 stars

With all my Heartfelt wishes on my birthday thats was totally a blast year on feb 2026 i was celebrating at Goergia gudauri 🇬🇪🇬🇪❣️🎂🎉 with my Gorgeous mam hazel ,your really an Angel of mylife yo... See more

Company replied

Rated 5 out of 5 stars

Grateful that my family especially my kids experienced snowfall in Armenia, thanks to Ms Cyrin and Pinoy tourism for making this unforgettable experience, everything was smooth and organized.

Company replied

Rated 4 out of 5 stars

Shout out to Ms. Venus for answering all my questions clearly and patiently. She was a great help throughout the entire booking process, addressing all my concerns and guiding me with ease. Her assist... See more

Company replied

Rated 1 out of 5 stars

Keep lying no one there to help managers don't have time to face customers staffs keep cutting calls very bad agency don't waste your money and time there. They only help kabayan but other nationality... See more

Company replied

Rated 1 out of 5 stars

I approached Pinoy Tourism to process a tourist visa for my daughter. They recommended applying for a Sharjah visa due to restrictions with Dubai visas. I agreed and made the necessary payments fo... See more

Company replied

Rated 1 out of 5 stars

I paid £540 to this agency to help book Schengen visa appointments for three people. The entire process was done over WhatsApp, and at no point was I given any written terms and conditions, refund... See more

Company replied

Rated 1 out of 5 stars

Request for Full Refund – Travel Insurance Issue am writing to formally raise a concern regarding a travel insurance policy I purchased on March 27, 2025, from you... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Pinoy Tourism LTD is a travel and tourism agency located in London, UK - headquartered in UAE. We specialize in providing the optimum solutions to all your travel needs, whatever they may be. Whether you wish to go on a vacation anywhere in the world, apply for a visa to enter any country, or just need a ride, we can definitely help. Our main objective is providing you with impeccable service and memorable experiences during all your travels. Your safety is our main concern, and your satisfactions is our utmost priority. Furthermore, we promise to provide you with the best package with compliance to your specific preferences and in accordance to your budget. Our staff consists of friendly, experienced and professional travel experts, who are utterly committed to your service. Our team is always available to advise and guide you through your travels; they will take care of all the planning and booking for you, leaving you completely free to just enjoy and relax.


Contact info

4.2

Great

TrustScore 4 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Thank you Pamela

Thank you Pamela, for the smooth booking experience.

January 19, 2026
Unprompted review
Pinoy Tourism logo

Reply from Pinoy Tourism

Thank you for sharing with us your experience, we are happy to know that you are satisfied with our service. Come soon! Sir Emmanuel

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Rated 5 out of 5 stars

Huge Thank you Ms.

Huge Thank you Ms.
Cyrin for your hands on assistance throughout the entire process,your time and effort in every details mean a lot.1st and 2nd process approved
Great job,and keep up the excellent work.

February 20, 2026
Unprompted review
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Reply from Pinoy Tourism

Thanks so much for your positive feedback and good vibes. We're happy that you're happy with our service, and we're looking forward to your next visit. Hurry back! :)

Rated 5 out of 5 stars

With all my Heartfelt wishes on my tour❣️…

With all my Heartfelt wishes on my birthday thats was totally a blast year on feb 2026 i was celebrating at Goergia gudauri 🇬🇪🇬🇪❣️🎂🎉 with my Gorgeous mam hazel ,your really an Angel of mylife youve given me a very muxh fantastic overwhelmed tour package that forever i am grateful for you maam hazel n team pinoy tourism best of my best huge event of mylife that i could not imagine celebrate my ❄❄ 🎂 Birthdayn i salute you m hazel loveyuu with all my heartbeat ❣️

February 13, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We Look forward to seeing you again soon.

Rated 5 out of 5 stars

Grateful that my family especially my…

Grateful that my family especially my kids experienced snowfall in Armenia, thanks to Ms Cyrin and Pinoy tourism for making this unforgettable experience, everything was smooth and organized.

February 15, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

I would like to extend my sincere…

I would like to extend my sincere appreciation to Pinoy Tourism, especially to Ms. Cyrin, for assisting us throughout our trip to Armenia and Georgia. We are truly grateful for the excellent coordination and support provided before and during our travel.

Choosing Pinoy Tourism was definitely the right decision. The package offered great value for money from affordable airfare and comfortable hotel accommodations to the well organized tours with knowledgeable and friendly tour guides in each country. Everything was arranged smoothly, which made our trip stress-free and enjoyable.

As first-time travelers, we truly appreciated the seamless service, particularly the airport-to-hotel and hotel-to-airport transfers. The team ensured that we felt guided and supported every step of the way, which gave us confidence and peace of mind during our journey.

The hotels selected were comfortable and well-located, and the destinations we visited were all beautiful and memorable. Every place we explored added to the wonderful experience of this trip. It was truly an unforgettable and enriching journey for us.

We are already looking forward to planning our next trip and are excited to receive the same level of excellent assistance and guidance from the same travel agency. Highly recommended!

February 9, 2026
Unprompted review
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Reply from Pinoy Tourism

Wow, Thank you for this wonderful review. It was a pleasure serving you, we really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! :)

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Rated 4 out of 5 stars

Shout out to Ms. Venus

Shout out to Ms. Venus for answering all my questions clearly and patiently. She was a great help throughout the entire booking process, addressing all my concerns and guiding me with ease. Her assistance made everything smooth and stress-free. Truly professional, reliable, and highly commendable!

February 13, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you for the kind words, We’re so happy that your transactions, went so smoothly. Would you mind sharing our service with your friends? We would love to assist them. Thanks Again!

Rated 5 out of 5 stars

Kudos to Ms. Mieca

I was assisted smoothly by Ms. Mieca Cyrin Panganiban. She handled all the processes from the very start up until my flight. All I did was pay and to comply with all the documents she needed. Huge thumbs up for her 💯💯👍

January 18, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you and we are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your unwavering support. ♥♥♥

Rated 5 out of 5 stars

Super enjoyed our Cebu trip thanks to…

Super enjoyed our Cebu trip thanks to Ms. Shenny! Everything was well-organized and stress-free. Very responsive and attentive siya. Will surely book again!👍

December 20, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you and we are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your unwavering support. ♥♥♥

Rated 5 out of 5 stars

I would like to commend Ms Cyrin for…

I would like to commend Ms Cyrin for her outstanding client service on my last trip here in Dubai , Even if its almost past in the evening she kept and ensuring me that I will be able to take my flight by the said time. I want to thank her for that and also for doing a great client service.

January 8, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We Look forward to seeing you again soon.

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Rated 5 out of 5 stars

Excellent

Excellent, efficient and trustworthy agency, good staff and good communication...very intelligent. You won't have to worry about anything.Especially Miss Kaykay.

December 6, 2025
Unprompted review
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Reply from Pinoy Tourism

Thanks so much for your positive feedback and good vibes. We're happy that you're happy with our service, and we're looking forward to your next visit. Hurry back! :)

Rated 5 out of 5 stars

Thanks to Ms Mitz for helping me…

Thanks to Ms Mitz for helping me bringing my mother. We are now happy family <3

January 3, 2026
Unprompted review
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Reply from Pinoy Tourism

Thank you for sharing your experience, we are glad you’re happy with our service. We can't wait to assist you again! :)

Rated 5 out of 5 stars

Good Customer Service

Many thanks to Ms. Mitz for her kind and professional assistance. I am happy with the service provided. It was efficient and well organized.

December 14, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for sharing your experience, we are glad you’re happy with our service. We can't wait to assist you again! :)

Rated 5 out of 5 stars

Kuddos to Ms Mitz

Kuddos to Ms Mitz, she's very helpful to my inquiry. Thanks to her my boyfriend is here in the UAE.

January 3, 2026
Unprompted review
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Reply from Pinoy Tourism

Thanks so much for your positive feedback and good vibes. We're happy that you're happy with our service, and we're looking forward to your next visit. Hurry back! :)

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Rated 1 out of 5 stars

VERY DISAPPOINTING EXPERIENCE

VERY DISAPPOINTING EXPERIENCE

I am extremely disappointed with this travel agency’s service. It has been more than 14 days already, and my security deposit refund is still NOT reflected in my account. There has been no clear explanation, no update, and no sense of urgency from their side.

Their so-called “agents” are impossible to contact. Calls are ignored, messages are left unanswered, and following up is a nightmare. Once they have your money, they stop responding. This is not just poor service — it feels like deliberate neglect.

Keeping a client’s money without updates or resolution is unacceptable and raises serious red flags. If you don’t want to chase your own money or deal with endless stress, DO NOT TRUST THIS AGENCY. I deeply regret booking with them and will never recommend this agency to anyone. Youre causing so much inconvenience!

December 26, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for reaching out. We are sorry to hear that your experience with us has not met your expectations. We will relay this message to the appropriate department. In response to your concern, kindly send an email to inquiries@pinoytourism.com with the attachment of the invoice copy of the transactions & mention your Pinoy tourism sales agent name for further investigation and processing. Thank you

Rated 5 out of 5 stars

Thank you

Thank you, Ms. Earl for being professional, helpful and responsive.

December 12, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for trusting our service, we are looking forward to your next travel with us! Please do come and visit us soon!

Rated 1 out of 5 stars

Unsubmitted Visa Application

-Payment for Visa Application done 11Dec including requirements for my mom and sister’s family (4 people) and submitted 12Dec by the agent. Flight ticket is 23Dec.
-waited for from then on and doing frequent follow up till 19Dec.
-20Dec, agent said still on process as immigration is limiting approval for 30days visa application
-21Dec, i asked for application number so i can directly go and check with immigration next day, Monday. Agent could not give saying it needs to be requested from their visa department. But she promised to update me on the visa status next morning which didn’t happen.
-22Dec morning i went to their office to get the visa application number as immigration can only help me if i have that detail. I waited for more than 1hr as agent arrives only 1pm. I insisted only for the application number so i can fo back to immigration. I also wanter to know exact date the application was submitted. Iwas assured it was submitted same day. Another agent explained the immigration’s announcement limiting approval for 30days visa. That this is not in their control. When the agent arrived, i reiterated same request which i have mentioned since a day before.
My sister and I decided to check other travel agents and found there is no such announcement from immigration. I requested to withdraw and cancel the application so no duplication be done when new travel agent reapplies.
This is when i learned the shocking truth, that my application all the while was put on queue and there is nothing to follow up at all. Thats the reason there is no application number to give. And they just wanted me to wait for the visa to get active on the system.
They even proposed that i apply for 60days instead costing 850each so i get same day approval.
This is a big lesson for trusting this company with very important requirements.
I’m writing this as many others are also waiting like me as mentioned by the agent. The lie that this is not in their control. They could have been truthful as there are other options available other than rebooking tickets that costed me more than 800usd for 4 people. So beware. Yes agents are kind and respectful but it should be accompanied by truthfulness and honest dealings which they withheld from me.

December 22, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for reaching out. We are sorry to hear that your experience with us has not met your expectations. We will relay this message to the appropriate department. In response to your concern, kindly send an email to inquiries@pinoytourism.com with the attachment of the invoice copy of the transactions & mention Pinoy tourism sales agent name for further investigation and processing. Thank you

Rated 5 out of 5 stars

With miss maricis

With miss maricis, my flight was smooth, she provide all the info that needs in the country of destination.thankyou so much

December 15, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for trusting our service, we are looking forward to your next travel with us! Please do come and visit us soon!

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Rated 4 out of 5 stars

Thank you Ms.Maricris for your…

Thank you Ms.Maricris for your assistance, your very kind and always respond immediately.

December 22, 2025
Unprompted review
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Reply from Pinoy Tourism

Thank you for sharing your experience, we are glad you’re happy with our service. We can't wait to assist you again! :)

Rated 5 out of 5 stars

Thank u ms. Hazel. U are very kind and easy to communicate. Keep up the goodwork👍👍👍

Thank u ms. Hazel for a smooth transaction. U are very kind and easy to communicate. Keep up the goodwork👍👍👍

December 17, 2025
Unprompted review
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Reply from Pinoy Tourism

We would like to thank you, for giving us a wonderful opportunity to serve you. It is our desire to keep you satisfied with our services and products. You are our inspiration for doing our very best. :)

Rated 5 out of 5 stars

Thank you so much ma'am Hazel

Thank you so much Pinoy Tourism esp ma'am Hazel very accommodating, very smooth Ang travel ng kapatid ko dahil sa pag guide mo. Sa uulitin

December 16, 2025
Unprompted review
Pinoy Tourism logo

Reply from Pinoy Tourism

Thank you for trusting our service, and for sharing with us your experience. We are looking forward to your next travel with us! Please do come and visit us soon!

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