We ordered a garden table that we wanted sent to Portugal, never an easy thing from the UK. The carrier did not do there job but the staff at Pipe Dream went the extra mile to help resolve the issues... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
Ordered on the weekend and shipped within 2 days. Received updates via email from the company throughout which was very reassuring. Shipping was as stated (VERY QUICK). My shelves arrived wrapped perf... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pipe Dream Furniture
Thank you so much for your kind words! We’re delighted to hear you’re happy with the product, price, and service.
We really appreciate your support and hope to see you again soon!
PDF
Advertisement
Super Service, Super Quality
Beautiful pice of walnut really enhances the kitchen.
Quick delivery and packaged safely.
Well done.
April 4, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We're delighted to hear that you're pleased with the walnut piece and that it’s enhanced your kitchen so beautifully. It’s great to know the delivery was quick and everything arrived safely packaged.
We really appreciate your kind words and support, and we look forward to serving you again in the future!
PDF
A beautiful and beautifully finished…
A beautiful and beautifully finished shelf. Appropriate fixings were supplied
March 4, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We're delighted to hear that you're pleased with the quality and finish of your shelf, and that the supplied fixings met your expectations. We really appreciate your feedback and hope to serve you again in the future!
PDF
Great product and pricing
Great selection at really competitive pricing, the finish on the wooden shelf was amazing! Would definitely recommend.
March 12, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We're so glad to hear you’re pleased with the selection, competitive pricing, and especially the finish of your wooden shelf. Your recommendation means a great deal to us. We really appreciate your support and hope to serve you again soon!
PDF
Can’t fault them 10/10 customer service!
Third time of using them and I needed a custom order. The response from the team was super fast and my item had been shipped within hours of me contacting them! Can’t fault quality of the item and will 100% use them again. 10/10
March 24, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your amazing review and for choosing us again! We're thrilled to hear that you had a great experience with your custom order and that our team could respond quickly and get your item shipped out so fast.
It really means a lot to us that you’ve come back to us for a third time and that you’re happy with both the quality and service. We truly appreciate your support and look forward to helping you again in the future!
PDF
Advertisement
Received shelf board and found to be of…
Received shelf board and found to be of good quality. Delivered in time and carefully packaged for safe transport. Recommended company.
March 28, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind words! We're delighted to hear that you were pleased with the quality of the shelf board and that it arrived on time and well packaged.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
PDF
Excellent product
Excellent product, fits perfectly in the house and have had lots of compliments on it!
April 2, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We’re thrilled to hear the product fits perfectly and that it’s receiving so many compliments.
It’s fantastic to know you’re enjoying it in your home!
PDF
I only got part of my order I contacted…
I only got part of my order I contacted the company and said I had paid for next day delivery there said it was not them it was the delivery coning from someone else and there had contacted the other party or tried and were waiting I don't know how that would help me there asked what there could do, Don't use them unless you want to pay for a service you will not get disappointed
April 1, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your feedback. We’d like to clarify the situation regarding your order. Both packages were prepared and collected by the courier on the same day for next-day delivery. While one package arrived as expected, the second was delayed.
As discussed, we have contacted the courier to resolve this and ensure your remaining package is delivered. At no point did we advise the item was coming from anywhere else, it has been with the courier throughout. We also asked what further steps you would like us to take while awaiting delivery confirmation.
Please don’t hesitate to reach out if you need any additional information or assistance. We greatly appreciate your patience and understanding.
Thank you again,
PDF
First class service!
April 1, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re delighted to hear you received first-class service and truly appreciate your kind words.
We look forward to helping you again in the future!
PDF
Advertisement
Excellent product
Excellent product. The whole experience was brilliant. The customer support was very helpful and friendly throughout the process. The quality of the shelves exceeded my expectations and delivery was quick and efficient. Highly recommended!
March 30, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your glowing review! We’re thrilled to hear that the entire experience, from our customer support to the quality of the shelves and quick delivery, exceeded your expectations.
Your recommendation means a lot to us, and we’re delighted you’re so happy with your purchase!
PDF
Really happy with our new shelves
Really happy with our new shelves. The quality appears great, the colour and finish were also great and the delivery was smooth and quick.
Our carpenter who fitted the shelves as part of a arch cabinet build commented on the quality and thickness of the wood.
March 30, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re delighted to hear you’re really happy with your new shelves and that the colour, finish, and delivery all met your expectations.
It’s especially great to hear your carpenter noticed the quality and thickness of the wood, feedback like that really makes our day. We hope your arch cabinet build looks stunning!
PDF
Surprised this company has an average…
Surprised this company has an average of 3 stars… my experience was great with them.
I ordered a fairly large shelve (2m+). It arrived within 24 hours, perfect colour, easy easy installation, great service overall.
Thank you!!
March 12, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review! We’re thrilled to hear your experience was so positive, from the fast delivery to the perfect colour and easy installation.
It’s always great to know our service is appreciated, and your feedback means a lot. We really value your support!
PDF
Oak Handrail and Stainless Fittings
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the ends of the rails to help with centralising the plastic caps. Also the screws fixing the brackets to the handrail could have a smaller head and all screws could be stainless steel. This review might seem critical and is meant for you to consider, but overall I'm very pleased with the quality of the product.
March 19, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your detailed feedback. We’re glad to hear you’re pleased with the quality of your handrail.
We sincerely apologize for the delivery issues with FedEx and understand how frustrating conflicting emails can be. Your suggestions regarding pilot holes, screw heads, and using all stainless steel screws are very helpful, and we’ll certainly consider them for future improvements. We truly appreciate your thoughtful input and kind words despite the transport hiccup.
PDF
Advertisement
Extremely pleased with our handrail
Extremely pleased with our handrail. Arrived within a couple of days and was packaged well. Chose to have the oil finish which I would recommend - it enhances the wood and saves the bother of varnishing yourself. Good quality item which enhances our hallway. 5 stars all the way.
March 13, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re delighted to hear you’re extremely pleased with your handrail and that it arrived quickly and well packaged.
We’re glad you chose the oiled finish and found it enhances the wood while saving you time. It’s wonderful to know the handrail is adding both quality and style to your hallway.
5 stars all the way indeed!
PDF
Very good!
Good quality craftsmanship and fast delivery. The company did a very good job completing a custom order and were flexible with all aspects to achieve the unique design I had in mind, while turning it around twice the speed of other workshops. Very responsive communication and support throughout. A special massive thank you to the two the delivery men who did a fantastic and difficult job of getting the very heavy piece into a tricky area of the house.
March 20, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with the craftsmanship and fast turnaround on your custom order.
It’s fantastic that our team could help bring your unique design to life and that our delivery team handled the tricky installation with care. We truly appreciate your kind words and detailed feedback, it means a lot to everyone involved!
PDF
Defective items but company refused to help
I bought some shelf brackets that came damaged, with the powder coating peeling. I tried contacting the company multiple times to ask for a refund but all my communications were ignored. Eventually, I had to request help from my credit card company, who arranged a refund for me. I'm giving 2 stars rather than 1 star, to try to be fair to the company. The shelf brackets were solidly made and accurate to the advertised measurements, albeit the finish was a little rough. The range of products seems interesting so I might potentially have purchased other items. However, I don't have confidence in the company to deal with any issues that arise.
March 13, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review, in order to resolve this matter with you we have contacted you to request more information, however, this has not been responded to.
If you would like to contact directly, we would be happy to help resolve this with you.
Many thanks
PDF
Strong product and into the bargain good looking
Great product and good looking. If mounted correctly the shelving will withstand an earthquake!
March 19, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review! We’re thrilled to hear you find the shelving both strong and good looking.
We love your “earthquake-proof” endorsements. it’s great to know it’s built to last when installed correctly!
PDF
Advertisement
Floating shelves
Floating shelves. 5 star product. What else need i say?
March 24, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your brilliant review! We’re delighted to hear you’re so happy with your floating shelves—5 stars say it all!
We really appreciate your support and hope they continue to look fantastic in your space.
PDF
Loved the options that were available…
Loved the options that were available to us. We wanted some quality wood for a specific project and PDF didn't disappoint. Quality was great, delivery service fast, good all round experience.
March 24, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re thrilled to hear you found the options you needed and that the quality of our wood met your expectations.
It’s great to know the delivery was fast and that you had a positive overall experience. We really appreciate your kind words and support!
PDF
Really good product with quick…
Really good product with quick delivery. However I ordered an oak stair rail with copper fixings. Baffled and slightly annoyed that they sent it with silver screws. Sometimes it’s attention to detail that counts.
March 24, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your feedback. We’re glad to hear you’re happy with the product quality and quick delivery.
We sincerely apologize for the oversight with the screws, attention to detail is very important, and we understand how frustrating this must have been. We’ll make sure to address this to prevent it from happening in the future and would be happy to resolve it for you if needed.
PDF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.