Edenmoor Reviews 1,709

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the meat, highlighting its superior flavor and tenderness compared to supermarket alternatives. Many people appreciate the wide range of choices available, including ready meals, and commend the company for providing nourishing foods that are often difficult to source elsewhere. The service is frequently described as prompt, efficient, and top-notch, with many consumers expressing their intention to order again. However, some customers also noted issues with the delivery service, experiencing delays or incorrect deliveries. A few reviewers were dissatisfied with missing items from their orders, particularly during busy periods like Christmas, and some mentioned that products arrived partially defrosted. Additionally, a small number of people expressed concerns about the lack of clear weight information for products sold by "portion size" and a minimum order value that prevented them from completing their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the superb quality... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick, on-time delivery,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering online and the... See more

Service

Consumers generally find the service to be positive. Many reviewers praise the prompt and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

I’m so glad to have found you, as sadly, we have no butcher shop near us, and supermarket meat nowadays is just poor! The meat products at Edenmoor are excellent, obviously just another level, and my... See more

Rated 5 out of 5 stars

Fantastic 3kg unsmoked ham. Delicious - followed instrustions of soaking overnight, 1st boil , 2nd boil in water, onion, carrot, celery & spices (pepper, bayleaves, cloves & star anise)rather than my... See more

Rated 4 out of 5 stars

Great as usual I always buy my beef or chicken bones from piper farm my bone broth has always turned out great Only disappointing side is the price, it’s gone up significantly and yes we all know i... See more

Rated 4 out of 5 stars

I have been getttinf the organic chicken breasts with skin on and they are the most delicious, the flavour so great and so quick to prepare.’ Not so enthusiastic with the hunch of venison and duck w... See more


Company details

  1. Butcher Shop
  2. Fish Store
  3. Food Producer
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Poultry Store

Written by the company

Award-winning artisan butchers and farmers based in Cullompton, Devon. At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Been looking for a good ethical online…

Been looking for a good ethical online meat suppliers where they are grass fed and free range! Please don’t change as this is how meat is supposed to be and people will pay for quality Ingredients! The taste is amazing!

November 18, 2025
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Rated 3 out of 5 stars

I have used Pipers since covid and have…

I have used Pipers since covid and have consistently been happy with their products until this year. I've been ordering their meat, which is still excellent but will no longer order their croissants. They were amazing and huge and cakey until this year and now do not rise at all. I complained to Pipers, thinking it was just the odd box but tried the remaining ones and the same happened. Pipers said they would look in to it but I got no further feedback regarding this. I wondered if the goods were out of date so decided to buy from Hobbs House Bakery direct, where they are from. Ordered a week ago and have today been told there are no more bake at home goods available and I will have to wait another week. Asked for a refund and will not order any of their goods again. I also wish Pipers would find another supplier, this one is terrible and I now use a local butcher here and get my croissants elsewhere. Hobbs House Bakery has terrible reviews now too.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient service. I have not esten my sirloin joint yet bùt the last one was absolutely delicious.

November 12, 2025
Unprompted review
Rated 3 out of 5 stars

Great easy to use website

Great easy to use website. Quick delivery. All produce great ..until today...Ive eaten Pigs cheek all my life and always cook the same way. This one was inedible. A piece of actual meat roughly the size of desert spoon. The rest was just fat. Gave it to the Dog and I have no dinner. Very dissapointed. I will use you again possibly but will never order pigs cheek from you again.

November 11, 2025
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Rated 5 out of 5 stars

Delicious Food and other bits.

Lovely meat as always and delivered with great care. Really miss the Almond Croissant and hope you bring those back. The marmalade is delicious and the fish pie mix was very good.

October 25, 2025
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Rated 5 out of 5 stars

Amazing

Amazing! Fast delivery, spot on packaging, and amazing products!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products. Wish I could order more than one. Ordered one of each and though I live a lone and meal for one. It was smaller than l expected 😂😁💌 But, loved all around. Especially the properly free range chicken. Nice. Will definitely order again! Thanks 🤩

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Consistency is Key!

I've been shopping with Pipers over 5 years and they are extremely consistent with extremely excellent products. Shipment is spot on and packaging is brilliant.
I love the fact that animal welfare is taken and their sustainable farming is of the utmost importance.

October 15, 2025
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Rated 5 out of 5 stars

I use Pipers Farm because I care about…

I use Pipers Farm because I care about animal welfare, provenance of food, road miles and green issues. Pretty smug eh?
But even more so, I care about quality of food for me and my family and Pipers Farm have always provided me with brilliant quality venison, chicken, beef and lamb. Having grown up on a sheep and cattle farm in Scotland and enjoyed great meat all my life I so pleased to have found Pipers on my West Country doorstep.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Totally fantastic cheeses

Such a gorgeous selection of cheeses. Bought for my husband as a birthday present - he loved them. We are now planning what lovely things to order for Christmas. A wonderful discovery!

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

First & Only Order

I have only placed one order with Piper's Farm. The parcel arrived when it said it would, but had not been sealed/taped properly.

The food inside had started to defrost and the wrong items had been sent (chicken burgers received rather than chicken fillets).

When I complained, I was redirected to their FAQ page which states it is ok to refreeze the partially defrosted meat, but I could see it had been in transit for well over 24 hours. As the box was essentially open when received, coupled with the defrosting, I ended up disposing of the food as didn't feel it was safe to eat.

I have had frozen food deliveries before and have never had an issue with the food not being completely frozen when received.

They did refund the items sent in error, but I will not be ordering from this company again.

October 10, 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi EW,

Thank you for taking the time to leave us a review.

I do apologise if you haven't had the wonderful experience that we are known for. I've checked your account and I can see that when you notified us of the problems, that a refund was raised for you right away so we hope that helps.

As we do send our deliveries on next day delivery with DPD, our parcels cannot arrive the same day which we do our very best to advertise on our website. We are also very confident with both our packaging and hygiene standards as we follow all guidelines given to us with regards to frozen meat.

We do hope that you give us another try!

Best Wishes,
James

Rated 5 out of 5 stars

Unrivalled quality

I have used Piper's Farms many times ever since trying a sample order at a food festival, and I can honestly say the quality of meat is second to none, and far superior to what you can buy in the supermarket. My latest purchase was a 'fill the freezer' box and both the selection and quality was exceptional.

September 26, 2025
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Rated 5 out of 5 stars

We had lots of bad exeriences with meat…

We had lots of bad exeriences with meat purchased from supermarkets so decided to try ordering meat from a farm.
Our experience with Pipers Farm has been great so far, excellent service, high quality/delicious meat , very satisfied!

October 15, 2025
Unprompted review

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