While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers reported issues with product quality, such as bottles being less than half full or products having reduced strength compared to previous orders. Several people also experienced significant problems with their orders, including items not arriving, being delivered to the wrong address, or receiving incorrect products. Delivery services were frequently criticized for being slow, expensive, and unreliable, with some customers waiting weeks for their parcels or having them returned to the sender. Conversely, some people were satisfied with the product quality, finding items to be high-quality, fresh, and effective. A few other people also felt that the prices were good, especially for international orders, and appreciated the fast delivery they occasionally experienced. However, some customers also noted concerns about receiving unsolicited communications after ordering, such as spam calls and emails.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. While many customers express... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express frustration with issues like... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise fast delivery, with... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be great, with some noting... See more

Quality

Consumers find quality to be ambiguous. While some customers praise the high quality, great prices, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered Organic Chlorella/Spirulina supplements; 2 Bottles; 500 tablets each. The tablets are about the size of half an aspirin tablet. Both bottles TOGETHER do NOT make a full bottle. Each bottle... See more

Rated 2 out of 5 stars

Ordered items on 27 aug with shipping 6-10 days shipped 28 arrived in uk on 3rd and everything stalled asked customer services for help told i picked a long delivery of 14-20 days and to wait which wa... See more

Rated 2 out of 5 stars

The company has literally taken 80% of the goods previously shipped to Australia away. They claim shipping restrictions to Australia but after checking customs, non of the items are actually restricte... See more

Rated 1 out of 5 stars

I needed to order a supplement i used regularly but spotted a change on psrt of the label of half the strength of the previous order. While the measurements in FU strength stayed the same in small... See more


2.4

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Dark web vulnerable warning

Dark web access - my info was taken from this site I was just notified. All my info. Not happy this company and will no longer do business with them.

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

I've had my email in a data breach…

I've had my email in a data breach recently, and when investigating this further it showed company's that sold my details to hackers, piping rock came up as one of these company's, very surprised as they look so professional.

January 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DHL delivery

Paid for DHL delivery. 16 days later my order didn't arrive yet. Its longer than Post. Terribly for people who need meds

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have received what I ordered.

I have been buying supplements from Piping Rock for a few years now, and so far, I have received what I ordered, and what they show on their website is also what I have received. All in all, a satisfied customer.

January 14, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Internet Leaked Service

I made purchases from Pipingrock and in general, I've been satisfied with the service and products. I have recently through another service on the internet, found that pipingrock have shared or leaked my information on the internet.
This is not a secure service. Don't put your information on this website.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery, best products!

I bought two Cranberry Plus C 30,000 mg and as well as Vitamin C 1000 mg with Piping Rock on Dec. 26 and it got here in Switzerland on January 6. Not only I am happy about its delivery partner DHL Express, but to get a supply of my favorite products from New York. I will definitely buy from Piping Rock again.

January 6, 2025
Rated 5 out of 5 stars

Never had a problem...

I've been dealing with Piping Rock since back in the day when I used Nutrition Express (now one and the same.)
I have never had a problem. Fact is, I wish all companies I deal with were this good!
High quality products, super fast delivery, and very good prices to boot. I know my stuff when it comes to supplements, been training and taking various nutrients for over 50 years! I feel Piping Rock/Nutrition Express have given me the best products overall.
Not sure about the bad reviews, took me by surprise to be honest. From my experience, with years of nutrition background behind me, I give this company a very high rating!

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

I order 5 items

I order 5 items , they send me only 4 declaring 5. I contest and send pictures, they first give me a 2, then a 5usd coupon while I ask for the missing product to be sent. Then they confirm the sending of the product, I close the dispute with Paypal, and then they tell me that they can't send me the product anymore because their pinheads have already closed the file

December 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great before unaffordable now

I've been using piping rock products for almost 10 years and the increase in price of products and shipping is ridiculous. I'm now trying to source my products locally because their prices now are prohibitively unaffordable.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered from Piping Rock uk and my…

Ordered from Piping Rock uk and my information ends up on the dark web. So they got hacked and they don't care.
Avoid them as it messes you credit score because of that.
Shameful
Never again
24.04.2024 they got data breach

April 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

great service

Ordered 2 bottles oregano oil for a great price. Arrived in 8 days to Ireland, high quality product delivered to the door. Very happy with the product and the service. Will use again.

November 20, 2024
Unprompted review
Rated 2 out of 5 stars

I have low opinion of this company

I’ve purchased two products from them that were surprisingly bad:
1) vitamin K with half filled capsules.
2) MCT oil that contains coconut oil. In big letters it says MCT OIL. In tiny letters it says containing coconut oil which is deceptive. Coconut oil increases cholesterol and I’m taking statins to reduce it.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

DHT suplement

They supposedly sent me a hair product. It arrived at the border in my country, but they sent it back because it said it was some kind of medicine. I didn't order medicine, I ordered a hair product.

October 5, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look