I am still drinking my Hibiscus tea. Not every day, but I purchased three bags and they will be used up completely. I only use one package of Stevia in my large mug of Hibiscus tea. I am used to t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Honest & helpful company. Quality product. When I could not keep up with the sub, Vernz replied immediately. Good customer service is the old-fashioned standard that brings more people who stay.
Company replied
Samantha went an extra long way to fix my problem. Kudos to her and Pipi Tea.
Company replied
Just ordered their product. Easy to do. Now to see when it comes.
Company replied
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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When I had a problem with delivery and…
When I had a problem with delivery and my purchase was returned to sender, I let Pipi know and John responded immediately and sent another package out right away. Great customer service!
October 20, 2026
Unprompted review
Reply from Pipitea
Hi Susan,
We want you to feel confident that we’ll be there when you need us. Thank you for allowing PiPi Tea to make things right!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
I am writing to praise Samantha
I am writing to praise Samantha at PipiTea Support. I had received and paid for more bags of tea than I intended, and a customer service rep gave me permission to mail some back to you for a refund, but the address on your form was somehow a problem for the postoffice, leading to much back and forth emailing. Finally I managed to send the tea back, but afterwards I heard nothing about the refund. I waited for a month and then wrote again. This time, my message was answered promptly by Samantha, who arranged my refund immediately. She was a delight to deal with. Brava to her for her prompt help.
June 10, 2026
Unprompted review
Reply from Pipitea
Hi Janey,
I can understand how frustrating it must have been to wait after going through all that trouble. I’m glad we could bring things to a proper resolution, and thank you for sharing your experience with us!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
She let me know what the problem was…
She let me know what the problem was and we got that resolved very pleased with her she did a great job.
October 22, 2026
Unprompted review
Reply from Pipitea
Hi James,
Clear communication can make all the difference when something goes wrong. I’m glad we could get things back on track for you. Thanks for sharing your feedback!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
The follow through from uzezi and…
The follow through from uzezi and Joanna was great
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Janie,
It’s reassuring to know you felt well supported throughout the process. Thank you for taking a moment to share your feedback with us!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Greatly appreciate everyone's help
Greatly appreciate everyone's help, especially Nabeel, getting our first order placed.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Jerilyn,
We hope your first order is the start of many enjoyable tea moments! Thank you for choosing PiPi Tea and sharing your kind feedback with us.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
The person that I communicated with.
The person that I wrote to, Nabell, was very kind and knowledgeable.
My questions were answered easily and personably.
Thank you Nabell.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Lynley,
It’s lovely to know you had such a positive experience reaching out to us. Thank you for your thoughtful feedback and for choosing PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Raffý You did an awesome job for…
Raffý You did an awesome job for me. You listened ( or read what I wrote). I hope I did not mess up your name, is so I am very sorry ( only 4 stars for me). Take care
Thank you.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi there,
No worries at all! 😊 What matters most is that you felt heard and well taken care of. Thank you for your kind message, and take care!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Product return
Had a great experience with Angel and Maria as they helped walk me thru the return process.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Reg,
We want every step of the process to feel straightforward and stress-free. Thank you for sharing your experience with us!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
My card was charged early October and I…
My card was charged early October and I have not received my paid for item yet. Snake oil company. Wish I had never got involved with them. Please be aware of this company. Read their return/cancel policy.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi RK,
I’m very sorry to hear about your experience and understand how upsetting an unexpected auto-ship can be. As Trustpilot is separate from my support system, I’m unable to locate your account from the review alone.
I’ve requested more details through Trustpilot so I can look into this personally and address your concerns as quickly as possible. You can also contact me directly at megan@pipitea.com, and I'd be glad to fully resolve the issue.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Extra effort to fix a problem
Samantha went an extra long way to fix my problem. Kudos to her and Pipi Tea.
June 21, 2026
Unprompted review
Reply from Pipitea
Hi Connie,
It means a lot that you noticed the extra care taken to help you. Thank you for recognizing the effort and for sharing your experience with PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Never again!
The only positive comment I have about PiPi tea is regarding my latest interaction with Cip, who, after nearly 3 months of waiting for my refund following no less than 11 emails to the company, plus the photographs they required of the unopened/never ordered products I was returning, finally credited my account within 48 hrs. of my last contact! This is NOT a reputable company- beware of online ordering, your BOGO order will be changed to a subscription order and nearly impossible to rectify without determination and perseverance!
July 18, 2026
Unprompted review
Reply from Pipitea
Hi there,
It's unfortunate to hear that your communication with our team wasn't forthcoming. I would really like to look into this and help resolve it. Kindly respond to my request here on Trustpilot with more details, and I'll be glad to investigate this. You can also email me directly at megan@pipitea.com. Thank you for bringing this to my attention.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Very efficient and personable response …
Very efficient and personable response to my concerns and questions. I feel like I have a tea buddy🫖
October 16, 2026
Unprompted review
Reply from Pipitea
Hi Karen,
A tea buddy is exactly the kind of connection we love to make! 🫖 I’m so happy you felt comfortable reaching out to us. Thanks for being part of the PiPi Tea family!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Raffie helped me resolve my problem
Raffie helped me resolve my problem. The process was very quick and thorough.
Thank you very much for your assistance.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Terry,
It’s good to know you had a smooth experience getting the matter resolved. Thank you for your kind words and for choosing PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Esther’s very competent help made the…
Esther’s very competent help made the experience much more memorable.
September 17, 2026
Unprompted review
Reply from Pipitea
Hi Stella,
I’m so pleased your experience with PiPi Tea left a lasting positive impression. Thank you for sharing your kind feedback!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Samanthia was a great help with my order
Samanthia was a great help with my order (#2165691). It is wonderful to have such great customer service. I had ordered products that I could not use; she & the company assisted with the return and full refunds. I highly recommend ordering from Pipi tea!
June 1, 2026
Unprompted review
Reply from Pipitea
Hi LAC,
I’m glad we could find a good solution for you. Thank you for giving us the opportunity to help and for your thoughtful recommendation!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Esther was very quick to respond to my…
Esther was very quick to respond to my query, and was able to provide me with a solution that works for me.
I enjoy PIPI TEA (Oolong) every morning.
It’s a quality tea that tastes great and is a great value.
Barb S
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Barbara,
I love that PiPi Oolong has become part of your morning routine! It means a lot to know you’re enjoying both the tea and the experience of shopping with us. Thanks for sharing this with us!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
My experience with PiPi tea co
My experience with PiPi tea co. Was excellent. Samantha was extremely helpful and knowledgeable.
July 3, 2026
Unprompted review
Reply from Pipitea
Hi Nancy,
Thank you for sharing your experience! I’m delighted we could make your time with PiPi Tea a positive one, and we hope to see you back for more tea soon.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Good customer service
When I needed to stop my subscription, the Pipi Tea customer service team was very responsive. They responded politely and quickly to emails as we were trying to sort things out. Esther was helpful to work with.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Sally,
I’m glad your experience left you feeling well looked after. Thank you for giving us the opportunity to assist you and for sharing your feedback!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
My sister said she enjoys the tea very…
My sister said she enjoys the tea very much Thanks very much trust me s he hard to pleases.
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Carl,
That’s such a lovely recommendation coming from someone who’s hard to please! I hope your sister continues to enjoy every cup. Thanks for sharing this with us!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Since I am retired and living on a…
Since I am retired and living on a fixed income I contacted your company about the subscription and that I didn’t need reorder so fast . Nebeel was a great help and completely understood my situation and was able to help me. Nebeel did a wonderful job.🙏🏼
October 20, 2026
Unprompted review
Reply from Pipitea
Hi there,
Everyone’s circumstances are different, and we want you to feel understood and supported. I’m glad we could make things a little easier for you! Thank you for the kind remarks!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
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